hi everyone my name is my borad I'm a product manager with the workflow automation team today I'm going to be talking to you about the Playbook experience the common question we get asked is what workflows need to be in place for the Playbook experience to work none you do not need any workflows in place for the Playbook experience to run however if you are currently using one of our workflow products like itsm or CSM you can check our service now store to see if there are any Playbook experiences tailored to help with your workflo project for example if you use the customer service management workflow product you can leverage the case playbook for product support that gives you a Playbook that's already preconfigured and tailored to help with that experience so all you have to do is make minor changes and that Playbook experience is ready for you your playbook experiences are going to be available to you by just searching up Playbook experience within the all application menu hope this helps happy building