hi everyone my name is May borad I'm a product manager with the workflow automation team today I'm going to be talking to you about playbooks a common question we get asked about playbooks is how much code or scripting do I need to know to use playbooks well depending on your level of technicality you can either leverage or templates that are available to you that are predefined and have all components available or you can create a custom page a custom Playbook experience and script out the components on that Playbook experience page however for the end user who's going through the Playbook you do not need to know any scripting you just have to follow the step-by-step activities that are aligned for you by the process author to solve your situation hope this helps happy building