good afternoon thank you for joining us today kerasoft technology would like to welcome you to our service now webinar maximizing Enterprise Asset Management with service now joining us today from service now we have Kevin Adler customer service solution sales manager Andrew sheerer solution solute sales executive technology workflows and Tony Funkhouser senior advisory solution consultant before we get started I would like to quickly go over a few housekeeping items please note that all lines have been muted reduce any kind of background noise during the presentation if you have any questions throughout the webinar please use the Q&A feature on the bottom of your screen we will do our best to answer by the end of the presentation or follow up with you offline this webinar is being recorded and a copy will be emailed to you just to tell you a little bit about koft we are trusted government IT solutions provider supporting public sector organizations across federal state and local government agencies including education and Healthcare markets at this time I'd like to hand over the floor to our speakers Kevin the floor is all yours thank you very much Sarah good afternoon good morning and thank you all for joining us and your interest in service now maximizing Enterprise Asset Management um for those that I haven't yet had the honor to meet I'm Kevin Adler and I support uh the US federal government uh some DOD customers and some civilian customers um with our customer and Industry workflows and with me is Andy and Tony Andy do you want to say hello absolutely uh good afternoon everyone Andy Shear here here um as as uh Kevin said if I haven't met you uh it's really nice to meet you um and I support um folks on the Department of Defense side Tony good afternoon everyone Tony funer I'm the solution consultant supporting all of our Armed Forces forth estate and Intel customers from an asset management perspective happy to be here it's a pleasure to have everybody join us today as we walk through the story that we prepared um for you if you've got questions I believe you can access either the Q&A panel or the chat panel um you can throw those questions in and then Andy and I will juggle and answer for you um throughout the conversation and we're happy to have offline conversations with you as well as we start with every public facing uh webinar we talk about our Safe Harbor notice we might uh reference future looking statements and please do not make decisions based on this presentation they should influence your decision of course but we reserve the right to make changes um uh with our licensing and our data structures here at service now so with that um Andy I'm GNA turn the first slide over to you thank you everyone thanks thanks Kevin so um in this presentation you're going to hear my voice you'll hear Kevin's voice you'll hear Tony's voice and we're going to kind of interchange we found that you know hearing different voices throughout the conversation uh is is is a little bit more interesting uh and and it doesn't allow for any of us to just drone on so um with that let's jump in so thanks Kevin and thanks everyone for joining as Kevin said my name is Andy Shear I'm excited to be here to be part of um conversation to walk you through our Enterprise uh assets and and our Solutions so whenever I give a presentation um I really like to start from a macro perspective right so and start macro and then drill down and I can honestly say that uh I have never nor will I ever again have a macro slide with the number $88 trillion uh it is a gigantic number obviously um and it's a number that came from mckissen uh who I think folks know the Consulting Group um that they published that they said this is the amount of Enterprise assets that exist for global companies um around the world and Ju Just to put that number into perspective right um the global GDP last year was about 100 trillion uh the US GDP was about 27 trillion so it's a big number in fact when I first saw this I remember talking to one of my colleagues I said it's almost like space like I can't even comprehend its size right it's just so large but I think I think what it does is a really good indicator to us to service now on the the scale and scope and you know Herculean effort it is um to manage Enterprise assets uh you know that exist throughout the government and and throughout the world so um the same report though I always like to point this out um say said and I think this is actually a little bit more interesting said that 60% of the customers that have you know 60% that of customers they pulled do not do not have a purpose-built uh Enterprise asset management system which and and that the material amount of those people are actually using spreadsheets so that means that literally trillions and trillions of dollars are are being managed trillions and trillions of dollars worth of Enterprise assets are being managed by spreadsheet so if you're sitting in on this presentation and you're currently using a spreadsheet to manage those assets You Are Not Alone um and and I'm we're super happy you're here because I think what you're going to see is going to be really interesting so before we move on I also want to do a little housekeeping give a quick definition of what we consider an Enterprise asset um so an Enterprise asset is a physical tangible asset that's making up the foundation of your organization uh sometimes the easiest way to define something is to Define what it's not so Enterprise assets again are everything that's physical in your organization except your physical it assets so things like servers and um end user compute devices switches um routers those types of things anything that is it related we truncate and we we support in something called Hardware Asset Management which is a different workflow but literally everything else everything else is is um an Enterprise asset next slide please Kim So dub tailing off that first slide regardless of the agency whether you're civilian or DOD we certainly understand that you are managing a significant investment in Enterprise assets literally anything from HVAC systems to fleets of vehicles to spare parts for industrial equipment you know etc etc etc probably if you look around your your office wherever you're sitting you can see multiple assets that would be considered Enterprise assets that need to be managed and the first slide that I talked about talked about the dollars invested right that 88 trillion and while visibility into the cost and the corresponding Alliance alignment with budgets right depreciation all those things incredibly important incredibly important that visibility but there's another piece that this slide talks to and that's that we have to actively manage um we have to have active asset life cycle management with Enterprise um assets right because at the end of the day ultimately we've got to make sure that those assets that are purchased are documented properly are in the right location and and are working for the person uh who for which the product was purchased right for which the Enterprise asset was purchased it's with them and it's working properly and so we when you think about Enterprise Asset Management think of two pieces one the dollars everyone thinks of the dollars super important but equally as important is that piece which is managing the life cycle of the of the actual Enterprise asset next slide K and so we work when Andy and I work with customers and we bring Tony in to deliver a demo so frequently like Andy mentioned we hear customers using spreadsheets or siloed systems or or paper based systems to manage these assets from an Enterprise perspective and so as many of you may be familiar with service now often times uh agencies already have an have an existing footprint of service now which makes this conversation so much easier because this is another module that can be lit up ignited stood up in that instance and filled with data from your organization to move you away from those paper based systems into a modern system of action that we call service now and when we look across our customer base and meet with customers so frequently we find that humans are still doing a remarkable amount of heavy lifting to manage these assets to track these assets to maintain data in these assets to order these assets and so uh oftentimes while agencies have an investment with digitization on the far left of the screen uh an omni Channel portal or a website so frequently once you're inside the agency it's a bowl of spaghetti it's a hot mess so that when you have to manage an asset and secure the asset procure the asset test it install deliver maintain fix the asset service the asset and then at the end of its life cycle like Andy mentioned retire the asset that's where all of these separate systems create a horrible experience for not only the employees managing the assets but for the customers that those staff members those public sector servants who are managing the assets experience and so what service now can do and again those who are familiar with service now have a familiarity with the ability to use an easy to use interface that can actually look and feel like anything else so that your users don't even know using service now your users could easily go to a portal to request a tractor or an asset of uh a need or research lab or any other type of asset and they can make that request uh to the asset managers that manager then can use a system of action which manages all the workflow to move from that spaghetti mess that we saw on the prior SC slide to this task workflow that shows everyone all stakeholders harmonizing on the same sheet of music if you will so from Real Estate to legal to facilities to finance to the technicians to planning to the staff to the Personnel all of that workflow harmoniously Works in a system of action that we call service now and the big difference is that as many of you might know a lot of our modules have a service catalog which could fire off automatic requests or fire off requests for specific types of inventory necessary to meet the mission and you can even take proactive Outreach with service now so that if there's a variety of assets out there let's use that tractor example and let's say there's a recall for those tractors or a subset of those tractors because all of that asset management is within the cmdb is within service now it's going to be very um easy to know right off the bat which tractors are impacted by that recall and you can fire off an outbound notification to those users using that tractor as an example that hey it's got a recall we're going to come service it here's the plan and then all of that workflow back and forth with scheduling toix that tractor that can be ACC complicated that can be accomplished with service now the result is uh the work is done in hours and days everybody's got a good uh experience and everyone most importantly is on the same sheet of music to finish that analogy we can even back up the support that we can offer agencies allowing uh asset managers to uh or or organizations to manage the supply chain of delivering and receiving those assets so that we've got the capability if you're a research lab at Nasa for instance and you need to secure uh research tools and and and other resources and assets to do your resource we've got the ability to proactively have uh the sourcing team be a part of the success of the asset management team so the sourcing team who needs to procure the beakers or the research Labs or the tables or the natural gas or any assets that that is critical uh they can put an order in they can have a existing supplier deliver that uh asset and then that asset can be deployed and installed where it needs to be so remember service now can holistically support the Enterprise which is a great differentiator from from us in the marketplace but it's a real Advantage for our customers today and with that Andy's going to talk about the full life cycle management yeah thanks Kevin so so what Kevin was just talking about those different pieces each one of those workflows that he mentioned can can be put into this into one of these buckets so I'm going to take three minutes to walk you through this slide so a couple slides ago I mentioned the importance of life cycle management right I talked about how the visibility into what you owned was important but it was really just this active life cycle that really is what separates everything and that's what Kevin was just talking about again visibility into what you own is important depreciation money incredibly important but it's actually making sure that those devices and and and that everything is where it's supposed to be and is managed properly which takes you um which which will make your life a lot easier so what this is showing is this is showing our Lev are the different continuation the Continuum of life cycle management so from the far left you you've got your planning and acquisition and to the far right you have end of life where as we like to call because we like to rhyme it's acquire to retire right and then everything in between so I think the best way for me to do this is to give a quick uh twom minute um example of a a very common request and where that would flow in these different levels of life cycle management and where it would kick off automated work Clow right so let's suppose that we're an asset manager and we're responsible for land mobile radios and we're respons responsible not only for the radios but for their accessories their cases and their batteries Etc and then let's suppose we have an end user who has put a ticket in that she's having a problem with her battery and her battery pack is no longer um uh holding a charge and so we get that ticket the asset manager gets that ticket and says okay our based on our business rules that means we're going to replace her battery pack with a new battery pack and so we we kick off a deploy um a deploy uh work workflow and so the deploy workflow sends a note to the inventory where they where they do a pick pack and ship and they send it to the end user the end user signs it that's automatically sent back to the cnbb saying that our end user has received her new battery this is the new serial number she no longer is using the old one right it updates in real time at the same time when the inventory was picked and packed and shipped let's say that the inventory levels Dro below a predetermined level that we had created in a business rule that says hey we need to go out and get more inventory now we've dropped below whatever that number we've selected so then the system right the system goes and talks directly to uh the vendor that sells those battery packs and we've predetermined that and we said every time we talk we're going to get 20 batteries sent to us so without a human being having to do anything the inventory system surf soft our software solution talks to the vendor says we need 20 more batteries the batteries are shipped they're loaded they're received into the inventory they're scanned in Into the cmdb Now we have an accurate tally of what's where oh and by the way because those batteries are made of lithium um there's an environmental issue so we also have an endof life workflow that has to be kicked off where we have to make sure we send a pre you know a pre- addressed package where the end user can put the the battery back into a package and send it back we receive it we scan it in so that we can document that received that battery end of life that and has been disposed of properly and all of that is connected to that particular asset so in the very simple example of needing a new battery we kicked off three four different workflows and so if we're doing that in just this one how to replace a battery imagine when the pain that this causes when you're trying to do this by hand or when you increase the number of assets managed right it becomes very very um overwhelming because all of these workflows they work in concert on top of each other in real time and they're constantly updating the cnbb so what you're seeing and what Tony's going to show you is every time next slide please so Andy this is where we have a little fun with the audience so everybody can lean in we're g to play Mad Libs which if you remember those are the games that uh we grew up with that allowed us to focus on our nouns adverbs adjectives Etc but we're going to play uh e Madlibs uh at service now so if you could plan to uh chat in the uh Zoom tool we need uh we're going to talk about a story with Mariam she's an asset manager and we need to know which agency Mariam works out so go ahead and just chat in different agencies and we will randomly select one um so that we don't have to use Andy's example of the battery packs that he just walked through so thank you George okay George said let's have Mariam work at the FDA fantastic now what uh we need an adjective for Mariam she's obviously overworked she's uh stressed out she's a good worker but she um is we need an adjective for Mariam and uh we need folks to overwhelmed okay the right one y love that overwhelmed okay and then we need another ad uh we need another descriptive word for what type of specific asset is Mary and man managing at FDA um uh software software is not an asset that's not we already manage that with our software Asset Management solution so I like the word drugs Patrick but we be a little bit more specific so uh let's move this really for um a story like Mariam at FDA would manage for an asset would it be a research scientist could it be a beaker could it be um let's use medical tools about medical love that Andy how about medical tools okay medical tools that's that's a good one because there's a lot of complexity with medical tools Andy so I love that and lastly where does miam work let's talk about her home office because many of us are working from home she could work at White Oak for FDA or she could work elsewhere so throw in the chat okay Houston Texas love that so Patrick great suggestion Houston Texas okay fantastic and then lastly what area of the region of the country is Mariam responsible for do we want to say you know the southeast the Northwest or do we want to just give maram all of the country so I see a couple of them manual through in Southwest let's make it a little bit more challenging for miam and let's talk about her responsibility as an Enterprise asset manager to focus on uh Lauren's got a really robust one there let's use worldwide so thank you Lauren for that that that'll be a good story so when we take a now we take a look at miam a day in the life um this journey map which we constructed so Mariam works at the FDA um off off is out of her home in St Louis but she's responsible worldwide for medical uh devices did we say Andy uh medical devices for the food and and Drug Administration so she creates maintenance plans for these devices she has to be responsible for a m and she's responsible for fulfilling the requests and staging these assets appropriately around the country and around the globe for the FDA so she works in conjunction with Jason who is a a field technician and Jason receives the instructions or the work order from maram to install the medical device in Jason's sector let's say in Seattle and from that that standpoint that workflow is created by Mariam and a system of action recall service now automatically gets generated after the checks and balances to Jason and Jason goes ahead and receives the medical devices in Seattle and he conducts the inspection and the installation of those de devices while he's doing it he notices that there's an error with one of the devices it's missing a part and he actually um he's able to accept the the work order he's actually able to install that part but because he sees it's missing a part he can go to his truck he can go to his asset uh repository and he can fix that part whether or not it's as simple as a screw needs to be replaced or more comprehensive since it's a medical device we're going to assume it's a much more comprehensive installation or repair but Jason's going to be able to perform the necessary work while he's installing that and then he can rotate back to miam through the system of action and he can he can demonstrate and uh provide details to Mariam that the medical device was received in Seattle it was installed correctly after he corrected a certain part which he tracks the part number miam's able to com uh combine all that information in the report she's able to process the return of that broken part and she's able to make sure that that broken part which he replaced off of his local local um truck was restocked for the next time he has to install this so we just saw a workflow from Mariam over there in St Louis uh working with Jason in Seattle managing uh medical devices for the FDA around the globe or around the country and as a result they're working in one system of action called service now and as a result you can see Mario is ending in a happy state of work so that's a really good example for uh Enterprise asset management at a high level using Mad Libs for all of you thank you very much for participating uh on this on this Mad Libs call the other thing that we're seeing a lot of today is generative Ai and the ability to integrate uh not only modernize your experience managing assets globally like Mariam did for the FDA but allowing users to uh make better decisions quicker so at service now we're building generative AI in everything we're doing including including Enterprise Asset Management so that those enterprise resource managers can look at knowledge articles or they can summarize cases or incidents much quicker than without generative AI if you've used these tools in your personal life and played around with how strong they are think about how these tools generative AI which we call n can improve your decision-making time as a human so whether or not you're uh self-service selecting assets or you're researching information from a knowledge article or you're an agent uh working on a case to deliver medical devices as we saw from mariam's perspective um all of this information including managers who are uh repairing items or technicians who are repairing items on the ground um all of this information is touched and made better through generative AI from service now we also are on our Washington release which is uh just launched in uh last month and one of the nice things that I always like to highlight with customers is the ability as an example when Jason had to install that medical device miam gave him specifics for which building at the FDA and where that needs to be installed so Mariam can put a push pin or identify on an indoor map in that facility and this is all done holistically through service now so this is a nice addition it's an exciting one that we wanted to highlight that indoor maps are Now supported natively through service now and finally we talked specifically about Mariam we've talked specifically about Food and Drug Administration example but service now really does enable organizations throughout the federal government to manage ENT Enterprise assets like never before uh from delivering frictional service to your users allowing them to um request products and services allowing those products and services to be scheduled for installation dispatched allowing Resource Management so all of the people that need to integrate holistic and work together this system of action we call service now can manage all the resources necessary like Jason for that example or Maran for that example or other stakeholders we can Empower those technicians and stakeholders to execute their jobs and of course because it's a system of action called service now all of these reports out of the box Tony's going to show you a demo which includes uh key performance indicators for reporting so we've got the top line of the screen which really goes down to to to the tech I'm sorry the Tactical level but all from from a strategic level it's all built on service now uh with one data model with one architecture so with that if there aren't any questions I see a few in the chat we're going to swing the microphone over to Tony and he's going to walk us through in a demo great uh let me share my screen I'm going to go off video since I'm going to be uh sharing my screen let me know guys when you can see it see my messy desktop there we can see it all right great U wow that was a lot of information covered uh I was over here chomping at the bit to to show some of this um you know acquir to retire all of those life cycle movements uh in between uh would take much more than an hour so or or a half an hour that we have left uh I'm going to summarize any of that but I'm going to start here uh within our workspace so several years go uh if you're familiar with service now we used to always have this Navigator uh pane that was permanently pinned over here uh the fact that we've gone to these Dynamic workspaces I can do 99% of my work uh dynamically Within These widgets um we we can hide that now yes we can bring it back when we need to go into the back end uh but if we start off with this kind of a homepage here command and control you know you're going to see these important actions uh these are really focused these are those kpis that Kevin was referring to uh these are nightly jobs that run they're really focused on the health of your asset repository you know looking at things that may you know kind of interfere with that full life cycle management functionality uh you know if I'm missing the manufacturer name I certainly can't really take advantage of normalization I need to know that manufacturer that product that model ID other attributes um you know things like missing obsolescence or useful life I can't really track refresh or you know kind of the expiration of things that you know potentially uh expire over time so have a certain shelf life um we call out a lot of these and when you're getting started you may see some large numbers but uh at least it's going to give you some Focus you know things that you want to tackle over time or kind of road map we can hide those uh now we can kind of get into those quick links you know these are the things that are currently in Flight uh I can certainly do inline filtering by location by various stock rooms by different classes of assets models or even that classification structure that we can also track so if you're thinking about FDA I mean I'm sure there's some medical e or some other uh classifications or or libraries that we can ingest to help classify uh certain types of assets um once we select those inline filters we're going to render these different views here to highlight um as I mentioned these are things that are in Flight I see that I have four requests that have been made by either field service technicians or stock room managers I've got some refresh some recalls uh the list goes on and on and we continue to add to this release over release uh move orders is a fairly new uh where we can like move a whole a whole campus if we wanted to if we were doing good asset management and I had those in my asset repository uh initiating a move order would make that fairly straightforward um I'm going to go to the next module for the sake of time here um uh total cost of ownership this is another fairly new capability we're not just looking at that asset by itself the cost of that asset or even its children components now we're starting to kind of break this down trct management by Services by warranties any of that touch labor any of that tasking where the technicians have had to go out in the field and you know kind of repair something uh many different kind of uh um Financial aspects that kind of give this a broader picture of that total cost of ownership we're then kind of highlighting those uh assets and those classes that have the highest TCO we can do some comparative reporting against other like assets uh and kind of just give you a more of a financial management picture there is an overview that goes a little bit deeper with some widgets around uh the counts of assets the model categories uh life cycles things of that nature so uh very informative and again these are all you know a dynamic I can click into any one of these doughnut slices and kind of drill down in and look at those assets that may be end of sale or end of life uh potentially propagating risk in the environment we don't want to have a bunch of end of life end of support uh Enterprise assets uh another module is going to be our inventory management module um you know this is a very important part of Enterprise Asset Management I need to maintain stock uh counts quantities of certain parts you know of these Mission critical uh Enterprise assets you know if something breaks I want to be able to repair it pretty quickly because it may be uh you know jeopardizing somebody doing some very important work on that front line um again some of those same important actions these are a little more related to inventory management we can hide those uh we're looking now at some widgets uh that have similar information that we saw but are a little more uh pertaining to inventory managers and the management of inventory uh we can certainly dive into any of those stock rooms I've got one open right here where I'm going to be able to visualize you know some details first of all I can see that stock room on a map I can even visualize uh or Define those distribution channels or even servicing locations and where are they in relationship to this Enterprise stock room uh you're going to see some task here these are open items that are currently uh leveraging the workflow uh they're in the process of being fulfilled whether it's a disposal order a return merchandise authorization a recall what have you um when we start diving into the portfolio views here now I'm looking at all of that stock that may be in stock and available or in stock and defective in stock pending disposal uh we follow our um um Foundation uh uh built into the platform for that state logic this is built into that I I forgot the name for it common common service data model it's really foundational to service now and a lot of our capabilities kind of assume that logic it's how we stay in sync with a number of our capabilities doesn't mean that we can extend some of this logic out to some terminologies that you all might leverage uh Andy mentioned those automated stock rules you know here's where we have the ability to Define a threshold and I fact I think he was even using a tractor U this wasn't by Design um here's a chain for that tractor um and you know if it goes below a certain threshold let's say we Define that threshold as 10 when someone checks out uh that 11th chain I'm going to automatically with workflow initiate this stock rule to replenish my stock maybe we want to have 50 on hand at all time and I'm going to bring another 40 of those in uh to keep 50 on hand in stock um other views here consumables yeah we we need to maintain the quantity of components and parts and pieces we may not treat them as that you know same perview we do a very expensive tractor or Enterprise asset but we still need to maintain uh inventory and quantities uh we have the ability to bundle or kit uh that's really part of the power of Enterprise asset management is the modeling you know yes I can I can use these predefined models these are things that I purchased for manufacturers if you think of a CNC lathe machine that you know for the manufacturing it's going to have certain boards certain lasers certain administrative consoles uh but I was working with one of my DOD customers and they wanted me to model nuclear waste uh to manage the disposal I mean that was probably the most obscure use case I've ever uh had to model out but literally anything you can think of sakori Blackhawk helicopter an fa18 Super Hornet fighter jet we're modeling all sorts of different components now a lot of those we're doing in conjunction with those manufacturers where we can ingest that schematic or that child grandchild uh relationship from a parts and components perspective so it's really all based on Model Management that might be a good transition to Model Management out of the box these are the various categories we have you certainly have the ability to create I mean these are the different models you have the ability to define a category uh these are the out of the box but it's very easy easy to extend that uh if we're talking medical like we were with FDA uh this is some of that purview that we could kind of manage whether they're beakers uh you consumables uh full-blown clinical devices uh what have you we're going to have the ability to model out those devices for management so really Model Management you know kind of foot stop moment here very very important um asset estate I kind of skipped over the asset estate here's where again those important actions but now we're getting a little more granular we're looking at things like warranty expirations that we need to manage we actually even have a warranty contract management solution built in here we're looking at those uh refresh requests these are things that have that shelf life or that useful life uh you know if we Mark that for a two-year shelf life at the end of that two years any asset that's rolling up to that parent model or that class we're going to um check the box and say that they're eligible for refresh working with tcom I think we have some tcom folks on the line here one of those useed cases where you know chemical biological warfare suits you know that get issued out to the soldiers you know we want to make sure those things do have a shelf life last thing we want to do is uh you know kind of issue through the issuing Center uh an ABC suit that uh you know is defective you know we want to make sure that things that are very Mission critical very important uh that have that they are maintained uh you know from a useful life um other widgets here I I really don't need to go through this but again the dynamic nature of these widgets being able to click in and get that categorization um this is my new Washington instance and I at the last moment noticed that my risk heat M map was not working so I'm GNA have to tweak that but this is just a heat map that shows you the likelihood and uh you know potential uh um damage that could cause if if something really goes bad within your inventory or your asset estate so we'll we'll highlight this maybe in our next tech talk I'll get that working another module is procurement obviously you know Inventory management you know stock room managers are constantly procuring new assets uh you know programs uh you know uh deployments come up where I need to you know kind of build and Stage a bunch of assets we notice then that we need to order some fill in some gaps so procurement management is part of all of this where we can manage those P purchase agreements uh those purchase orders those receiving slips any of that property accountability uh from a dpass perspective I'm working with uh the Armed Forces uh integrating some of that property management and those hand receipts uh we issue receiving slips but this again the extensibility and the power of the platform is what really kind of gives us uh kind of that easy button in configuring this for some of these very difficult use cases that have caused people nightmares over the years including me I was a former sailor so uh we have shipment uh Advanced shipment notifications we have shipping tracking now where we can integrate with those shippers uh we can punch in a tracking number and really find out where that uh pallet or those devices that we ordered are you know kind of scrolling down here we can see those things that are pending delivery uh I can see maybe okay what's the holdup are we waiting for an approval or is that uh that uh VAR or that manufacturer are they out of stock or something whatever the case might be but really giving us that visibility for us to take action on uh I mentioned contract and lease management you know here are the various types of contracts uh that we can support leases lease renewals uh we have a whole uh three different workflows for renewing leases we have a renewal workflow and just various kind of portfolios to take you to uh the information that you need to have very quickly uh some views into your contract management database we can visualize those things that are about to expire um you know and maybe we need to kind of Leverage that renewal workflow that I mentioned this is going to make that renewal process more efficient you know we can be notified 30 60 90 days I can notify those BPA holders or those product owners uh specifically we going to renew uh this maintenance agreement or whatever the case might be um this is just a backend view for those administrators of the system uh who need to kind of get to some of the configurations uh this is really for that uh Enterprise asset administrator and then last but not least and I'll take a breath here let me have a quick drink of coffee is Work Management this is a very important piece of this kind of holistic solution yes we're um we're bring we're managing our assets acquired to retire we've got that the health of our asset base down we know that we've got stock stock rules that are keeping our stock levels up we're doing a really good job but when we need to perform PMI or or preventative maintenance on on a particular Mission critical asset and as you know things break out in the field um we're talking about the foundation of that asset but we really need to incorporate uh those automated task uh those actions that where we depend on these uh contractors and these employees uh to take an action you know I can log in here and I can again I'm setting up my demo instance here I probably shouldn't have used this one but in the morning when I come in I can see what work's been assigned to me uh what work requires certain parts uh where do I need to pick up those parts from uh do I need to treat my van as kind of that stock room my personal stock room if that's my sole job that's probably what I'm going to do I'm going to Define my personal stock room I'm going to keep those parts those components those tools that I need to perform my job uh to you know fulfill the various work wiers and maintenance plans so you know kind of templi sizing these things that require maintenance maybe every two weeks or monthly or bonly whatever the case might be um and kind of initiates by itself when that time frame comes um you know kind of really takes a lot of that responsibility off my hands yes I need to track that I need to be able to dive in here and see what that those activities look like what that schedule looks like what those plans and the actual work is uh but you know it's really not something I uh have to worry to much about um the same with uh you know the work being performed or uh Parts being requested open orders due in 30 days those maintenance plans uh really just giving you that visibility into either your work as you're using your CAC or your PIV card to authenticate in it knows who you are if you have a license for Enterprise Asset Management I'm going to be able to show you uh these things that are related to your work and how you're performing and then finally this is a a newer functionality this is really kind of just uh some backend uh administrative uh functions that are going to help you smoothly as you're getting started you know really it's all about defining those assets and those classes or those product models that are under your purview or maybe in phase one you want to start with a certain class of assets there maybe there's some compelling uh event or something that really you need really need to get under control uh let's start with the those facilities HVAC or or again whatever the case might be uh you know I think that was a 778 trillion doll number obviously there's a lot of Enterprise Assets in the world that number kind of blew me away as well but uh I want to thank you all for your time uh Kevin I'll pitch it back over to you and Andy okay let me uh pull back up the slide so at this point uh we want to open up the floor for questions you're welcome to come off mute you're welcome to use the uh Q&A channel uh panel whatever you're most comfortable with um we learned uh in the past uh what 45 minutes that uh service now and Enterprise Asset Management all runs on the now platform many of which our customers already have an existing instance it will pull together the maintenance repair and operations of those assets the managing them in the field uh with work order management uh even uh working very well for those agencies that manufacture assets for other uses um we talked briefly on the ability to source and and procure um assets that go into the mix that these organizations need and of course um integrating with other Mission Partners stakeholders customers uh employees that's the beauty of service now is that it's a flexible Enterprise platform that can service any person and any asset and any uh stakeholder necessary so um there is a a chat in the queue uh Andy if you've got any questions um feel free so I was asked a question um the first question um was asked are these modules available in Utah the Utah version of service now they absolutely are yes uh in our Utah version um e is is uh is available I also got a question about uh Erp systems and can we connect uh with Erp systems to help for help with E and the answer is yes uh we integrate with multiple Erp systems from sap to Oracle to even Microsoft Dynamics um and we do that either through you know standardized apis or something called service graph connectors so we can connect directly into your Erp systems to pull data um and then we also um we the eam solution has a depreciation function that tracks the depreciation sost so that on your eam solution you can see in the dashboard the exact appreciation for a particular item and that will match dollar for dollar with what's in your Erp system so all of that should be interchangeable so you're not you're not looking on one data at one piece and another data at the other piece um here's a question from someone in the audience uh Andy and and when um customers do not have access to the internet and need to work offline perhaps in an on premises situation we know service now can support that is that something they can also look to e for offline absolutely yeah I mean if you're when you say offline um obviously the instance would be on PR it would not be connected to the network uh but if you're talking about offline barcode scanning we we certainly support that and then let's say you're in the stock room you do your job scanning assets auditing whatever all day long when you come back back and put that scanner in the Cradle that's connected to service now all that work that you've performed will reflect in in the uh Enterprise asset tables fantastic any final questions from folks who have attended today a here they come in uh if we start with ham do you mean combine uh Hardware asset management and E together uh yes no I have not heard that on the road map uh because they're two such varying products and have you know similar life cycles there's a lot of similarities there's a lot of shared functionality between the two uh but um I have not heard that they're going to combine the two products and Jim if I can if I can dovetail off your question so it's a good question in fact e was born out of our ham solution right similar architecture and that's the nice thing about service now you have all this you have similar architecture for everything but um the the issue becomes about service cataloges Etc so when for ham we have very specific service cataloges that that can go and identify you know this P this this Dell computer versus this um Mac you know Mac computer Etc and so it's all really connected to that those it assets so as Tony said to make because they're such different types of acid it makes more sense to bifurcate the two um they will have the exact same look and feel it's the same life cycle management stages so it will feel very similar but as far as you know being in different workspaces Etc they will be separate yeah there is a new white paper I don't know how we can get that to Jim but it answers that exact question um and kind of give some some backing to why they're they're kept separate we'll try to get that over to you Jim well if if folks think of other add additional questions um you know we are uh we are available um my email I'll put in the chat here for everybody um and it's the same nomenclature for Kevin and for Tony it's just our first name. our last name at servicenow.com and feel free to um anyone can reach out to us ask a question I've got some i' I've received some questions in chat that I'm going to reach out to you uh privately with a follow-up email and and get you the information you need so um you know this was this was wonderful thank you so so much unless there are other questions I think we can give you uh 10 minutes back on your day thank you Andrew I'd like to thank all of our participants as well as our speakers for being with us today we hope the information you received during this webinar has been helpful if you have any further questions or would like to request more information please feel free to reach out thank you again and have a great day thanks everyone bye bye thanks everyone bye