hi my name is Jin Fen I'm the product manager for flow designer in service now I'm here to answer some of the frequently asked questions when we talk to customers and one of the top asked question is what's the purpose of flow designer the purpose of flow designer is to enable anyone to create Automation in a simple and local NOCO way before flow designer exists today customer if they want to create automations they will need to understand a lot of different tools within service now so this includes business rules schedule jobs Legacy workflow inbound email action and so on so forth customers today need to understand when and why to use any of these tools and that's a lot for customers to learn flow designer on the other hand is a way more powerful alternative to all of that you will be given an intuitive user interface where you can create and visualize your workflow without the need to write a single line of code this enables anyone to focus on create more and high quality automation to bring value to your customers at the same time service now take care of the compatibility issue so all your automation created onflow designer can be upgraded hle free and you don't need to worry about maintainability because we take care of that for you thank you