all right uh hi everybody my name is Mory p and I'm a director of product for our ESG Solutions at service now uh and with me today I have uh Britney pit who is our outbound senior staff outbound product manager fak Krishan who's our principal product manager and Sachin hedj who's our content manager and we all today going to deliver what's new in our Washington release uh if you have any questions or if you have any comments uh please we encourage you to use our chat and Q&A uh tools in the webinar uh as well as uh we're going to have a few polls and uh we would love to hear you uh uh in uh through those polls uh prior to us uh engaging in the Q&A session and with that um just a quick Safe Harbor notice for everybody uh that uh the presentation may contain some uh forward looking statements uh and we want you to um uh hear us out and uh please uh refrain from taking uh screenshots or or pictures if you like this webinar and you would like to join us in a future webinar or 360 exchange please snap that QR code and you'll be able to log uh to log in and look at all the options we have for you um as we schedule and put these out there uh uh every few few weeks so uh hopefully you can join us in a future live on service now session some housekeeping rules prior to starting the presentation um we have time at the end for Q&A so please use the Q&A button uh in your screen there's a chat and a Q&A just please use the Q&A this presentation is recorded and will be shared in the community and after the event um we'll have a short survey for you so if you can please give us your feedback that be much appreciated let's start with a quick poll we want to know from the audience if you've deployed sustainability management or ESG Solutions at your organization let us know if you you have and you're using your tool today if you haven't yet but you're in the process of implementing one if you haven't but you plan to purchase and Implement one in the next 12 months or if you haven't if you don't have one but you have plans you have you have no plans of doing so in the next 12 months let's give you a a minute or two to vote and's see we'll see what we stand on this one I'll give you another say 20 seconds to answer this guy and then we're going to move on and see some of those answers okay let's close that poll and move forward right very interesting results uh a lot of you about 50% have no plans on on having a sustainability management solution at your organization the next 12 months um but the other half either has one uh or is implementing or planning to implement one in the next 12 months so that's a a 50/50 it's not not surprising at this point based on the maturity of the market so that's a um a very interesting result thank you for uh participating all right so let's chat a little bit about what do ESG management look like at uh service now and I wanted to start everybody uh before we get into talking about the Washington release I want everybody to understand what is our company's purpose and what is our business uh purpose right so as uh service now we make the world work better for everyone and our risk G business our vision is to seemlessly embed risk compliance resilience and sustainability into enterprise-wide workflows and digital EXP experiences to make the world work better for everyone when we say embed we mean taking content data workflows and decision- making into consideration when we talk about enterprise-wide workflows we're talking about integrating and expanding the usability across the Enterprise so a lot of our products embed content and data like ESG and we integrate with other products in the platform to make it a better experience for everyone we also use the latest Innovation and Technology like Ai and we make it all always work better for everyone because these tools require you to have transparency and real-time visibility to monitor your current programs through dashboards and Communications with stakeholders how do we do that well our ESG product has five Five Pillars we deliver the product in the ESG strategy in execution products reporting and disclosure greenhouse gas calculations in Net Zero e compliance and risk and sustainable it we typically build and Implement for our customers through a maturity Journey starting with the lowest maturity for a company which is ad hoc all the way to the integrated level of maturity people choose service now for ESG because we can collect data at scale faster than anybody in the market and we have topnotch reporting tools like a war 365 item we built uh for uh reporting and last last M reporting we also help you with compliance such as csrd SEC and other compliance Frameworks out there we help you with responsible procurement sustainable and we have an aggressive road map that is all about getting you faster to compliance faster to integration of data across the organization that's all built in our Enterprise grade Cloud SAS solution which is a gardner local platform leader in 2023 and we all we do this with the highest of ouri for our plat from owners and our customers talking a little bit about the how we get that data AIT ready for you how do we collect the data we help you define configure collect and calculate data easily on the platform by leveraging content out of the box and configurations to get you faster to Value making data collection automated in most cases and when it's not automated easy to collect manually we also have a robust calculation engine that allows you to build all the formulas in greenhouse gas inventory calculations for scope one 2 and three and with that I want to ask you one more question regarding the maturity of your business where do you sit today how mature is your sustainability in ESG Management program do you think you're a hop and siloed basically your own spreadsheets and disjointed do you think you're in the disclosure driven stage which is a place where you're already doing annual reporting driven by regulator regulations or investor expectations are you governed do you have risk in policy and compliance as part of your program or are you fully integrated with ESG as part of how you do business today please select one of the four uh and we'll share with you the results here shortly give you about a minute to answer the poll and then we're going to get straight into what we built new in our Washington release give you now the 30 seconds let's go ahead and click on your poll here we got another 20 seconds on the poll we want to see as many of you responding as possible and if you're the side in between two pick the one you think best describes your company don't think too hard another 10 seconds all right let's take a look at those results okay not surprised if 50% of the of the poll takers on the first poll said they don't have plans I'm not surprised that 32% are in the ad hoc uh point and even those who are doing some disclosure driven um in that in that maturity piece of the journey they may have some rudimentary tools that's uh not surprising that's actually h a very telling data point which is interesting um the other interesting piece that we have two respondents that are in that integration side of the house which is really good if you're in the integrated uh uh maturity Journey then you're much uh much further ahead of the curve than than anyone else so congratulations to you all right um let's get into what we built in our Washington release okay um and I'll start by showing the uh product Evolution uh and you can see uh we were uh we released our product November of 2021 and uh since then this is our uh our seventh version uh sorry sixth version of the product and Washington release version and in this version uh of the product we uh we made a lot of enhancements but today we're going to focus on on a handful of them uh we're going to talk about sustainable it our second version uh of sustainable it uh from reporting governance and compliance we'll look at uh ESG risk assessments and disclosure reporting governance and we're going to uh focus on uh formula Builder Under The Continuous Improvement and uh uh more content that we released released and Integrations that we've released on csrd uh and esrs automation so with that I will pass it uh to Britney and Britney is going to tell us all about disclosure reporting governance yeah so first big milestone moment for this release is the enhancement on top of our Microsoft 365 integration uh which we released um initially a couple of releases ago but this enhancement really allows us to take this particular um format of creating disclosure reports to the next level and essentially what it allows customers to do now is have an entirely endtoend fully governed fully assur experience when it comes to report and disclosure writing so what we've done is we have added a disclosure governance framework that allows users to start from a templated standpoint right so let's say that you have a basic standard temp templ that you use for annual report writing that standard template becomes the basis for all of the annual sustainability reports or Global impact report however you call it and each year as you go to create that document fresh you start from that same template what this allows you to do is essentially start from a already filled out Word document that then you can just populate in your values your narrative anything else that's relevant to your report for that year um and pull that information in from the service now uh system all of your metric data is captured and then because you're managing this process and governing this process in the service now platform as you go to make update to that document and iterate on it you have the ability to collaborate on it with other users as well you can then make sure that every time that you're adding new metrics once you have added that metric or that data point to your word document on the back end service now is keeping track of all of those metrics that are related to this disclosure so in the future if you get questions as to where a value came from or you're going through an assurance process or maybe you're already doing limited assurance and you're getting ready for reasonable right you can start to think about where all of the data points and all of that audit Trail lives for every single data point throughout that disclosure and then once the disclosure report looks good you've got a final draft of it you send that entire report through an approval process as well so end to end everything from the data capture in the system to calculation to then populating that data here within the uh Word document where you're preparing your disclosure all the way through the uh final approval of that everything is fully auditable and everything has um a a place and a timestamped home within the stest now platform um so we'll go ahead and we'll take a look at one version of this so there are basically two different ways that this integration with Microsoft Office specifically word can work um you either can use a local document so just store it on your machine work out of word on your desktop or you can also use a document that's hosted in one drive as well if you don't want to have to upload the document again or if you have collaborators you can also work out of a one drive document too so in order to uh take a look at this I'll do a quick demo um and I will go ahead and share my screen and we can see what this looks like in the system all right so here we are in the service now platform and I've just logged in as sort of a power user um she's got a lot of different hats that she can wear um and what we'll do is we'll take a look at the narrative disclosure process both the templates as well as what an active disclosure looks like as it's being written so here in the ESG workspace you can see you've got access to all of your menu items here on the Le hand side um we can see our our narrative disclosures here everything that's in process and you can also use your filter Navigator here as well to look for various different elements of the platform where you might want to do some configuration as an administrator I might want to take a look at my disclosure templates before I see or start writing a disclosure report and this is where I can say where I can determine my disclosure types and then default a baseline document that I want to use as that starting place for that particular disclosure so in this case we'll be looking at an annual report so we could see and we'll see a populated version of this in a second but we can see that we've got a standard annual report template that's associated with that disclosure type now when we go ahead and fast forward a couple of steps and actually see this in action and we can go ahead and take a look at an annual impact report already in process it's got that same annual report type and in here if we take a look at this we can see all of the details of an annual report that we're working on um up here at the top we've got our workflow just showing us where we are in the disclosure writing process right and so this is kind of the train tracks that are showing us where we are through that governance process and we have a visual of that document so starting from just start Blank Slate this is a look at our blank annual report template that we associated with this report type we can see sort of the basics we've got our table of contents up at the top maybe some basic terminology but it's pretty blank so far um what we can do is we can go ahead and actually download a version of this and start to work on this document right from within word directly um so if we go ahead and open this up I'm going to bring this over where we can see it on this screen over here and from here we'll be able to see the report document that we're working on so I will make this a little bit bigger so we can see and from within here you'll see if you're familiar with the service now platform and our Microsoft 365 integration you'll be familiar with our um panel over here on the right hand side and this is what allows you to populate that data populate those values all of your metric data that you're storing within the service now platform and directly embed that within your word document so for those folks that already use this this should look very familiar um and you'll see that you'll still be able to do the same functionality you'll be able to embed uh different tables of data if you want to so we've got a report here on um some net carbon emissions some um uh different um oops let me close my teams uh so we've got some different data points from portfolio companies maybe or investments in carbon assets for example um so we can see some data that we might want to embed within here we also have the ability to add Charts as well so hopefully folks are familiar with that so if we wanted to add a visual of say our emissions across different portfolio companies if we have some Investments we can populate that in here as well now just as a reminder too on how powerful this integration is you also have the ability to trace all of this data back to its original Source within the service now platform as well so up in here where we can actually manage the links that we've inserted the um panel over here will show you a complete view of all of the different views if you want to refresh those links and update it with the latest information or if you want to drill in specifically and actually see traced back into the system where that report or that particular data point comes from you can drill all the way back here into that data so here we'll be able to see the setup for that particular visualization that report we can see the report parameters and of course you'll be able to also see all of the data points behind this as well so if we wanted to drill in and see individual data points see the specific entities that this is related to all of that data is going to be here right at your fingertips so that is part of the um the word integration that we already have within the product let's get back to the the portion of this that is new which is the governance framework around managing this Disclosure document itself so once we have made some adjustments we could also add in some additional description right whatever we want to add in here we can do all of our formatting right this is Microsoft Word so very familiar user interface with everything um we'll be able to actually link this back to the document within the instance you'll notice here this document ID and this document ID is exactly what service now is using to link the metrics that we've embedded within this document to the document that we already have here within the instance so if I wanted to go ahead I could upload this this Disclosure document again and you'll be able to see this document ID uh is the same one as what we have within word so at the risk of going through that process we'll take a look at this document as it's already again sort of fast forwarded in time and we can see that the system has um made those attachments to the different metrics so all of the metrics that we've referenced in our tables and all of our reporting we can see those within here as well can make this a little bit bigger we can see all of those different data points qualitative data quantitative data right maybe we're responding to a questionnaire maybe we're responding to a specific framework that has qualitative responses required like tcfd or responding to some new esrs requirements right as that's going to include a lot of subjective responses as well as our quantitative data around emissions and you'll notice that this is all of your quantitative data including everything that is referenced in a calculation so where we're summarizing scope three emissions in a report for example you'll still be able to drill in and see all of the individual data points for those specific entities for those time periods that we're aggregating in that report and then finally once we have finished editing and updating and making adjustments and collaborating on our document we then be able to go through and send this for approval so you can see that we've already sent this particular document for approval once uh that approver has sent it back to revise because this is an active workflow you can manage with this process looks like and how documents move through the process once we've decided yes we it looks good we finalized everything we can send it for approval again for our approver Raina to go ahead take a look at the final version of the document she'll see that in her tasks and say yes everything looks good and then once that document is complete you've got a complete record of all of the metrics all of the approvers everything that went into creating and writing that document in one place within this uh within this dis narrative disclosure piece of functionality so really great enhancement customers really excited about this this was spond from a customer request specifically um and so we're excited to deliver to you this complete endtoend disclosure writing and governance process more do you want to move to the uh next enhancement yes let's do that okay so and then we'll go to the next one which is there we go ESG risk management perfect so also representing um the uh ESG riskmanagement enhancement so this was another big one for us um one of the really powerful elements of the service now portfolio is that uh the ESG product the ESG management product what we're looking at what's new within the application sits in the service now portfolio alongside all of our other risk applications as well um and for a lot of customers they're starting to get a little bit more pressure in terms of how to respond to and man manage and monitor ESG and climate related risks so one of the ways that we have started to leverage other areas of the platform and other applications within the portfolio is to start to build these Better Together solutions that allow users to take advantage of functionality across many different applications to serve common use cases like managing ESG related risk and so with this enhancement we've allowed our customers to take advantage of the advanced risk assessment process within irm and and visualize that and leverage that and use that from an ESG professional standpoint so what this allows our users to do is conduct ESG related risk assessments on two different types of objects within the system one is on your entities and this is what we'll actually take a look at in a demo and and this basically says if you have a uh a a physical location like a physical entity if you have a product line if you have an office location um any element of running your business that may be subject to some type of ESG related risk that you want to assess you can conduct an ESG related risk assessment and we deliver that risk assessment methodology out of the box for for those uh entities um and so the example that we'll take a look at is if we're managing different data centers and we want to evaluate both the physical risk as it relates to climate change as well as the potential transition risk and for each of our different entities we want to understand what the impact of climate risk both from a physical and transition perspective could look like the other type of object that risk that this uh risk assessment tool allows you to evaluate is risk as it relates to material topics right so you may conduct a materiality assessment every couple of years or so um but as we've started to see with new regulations that are coming out particularly those that are informed and built on tcfd there's a lot more interest in understanding the risks associated with these different topics right impact to the organization touches on that to a certain degree and the other sort of component of this is outward impact or impact to stakeholder but as we start to want to get a clearer picture and as risk professionals and sustainability professionals are working more closely together there is a lot of demand to understand what is the e risk associated with those specific sets of topics right we understand that it's a priority for the organization we want to understand you know what the risk is associated with that so down here um when I share a screen at the bottom um you can't see in that screenshot but when I share my screen we'll take a look at what that list of material topics looks like and then we'll be able to see yes we also want to conduct a risk assessment specifically dedicated to that material topic as well um so those two different types of objects whether it's an entity which can really represent any typee um of of object within the system or its material topic specifically service now is delivering those risk assessment methodologies um and a little bit of reporting to help you understand the results of those as well so um let me go ahead and I will grab the screen back and we can do a quick demo of risk assessments well Bry does that if you have any questions so far what you've seen or what you're about to see uh please don't be shy and put your questions we'll answer some uh uh live and some of them are going to be answered uh on the Q&A tool so back in here in our ESG workspace um we can go ahead we can navigate around the ESG workspace you can also use the filter Navigator and in this case I'm going to use the filter navigator to look for some elements of risk and in here because we have this administrator role you can actually see that we have access to a lot of configurability from a risk standpoint right so risk Administration within environmental social governance management So within ESG management is this application you'll see that you have the ability to maintain different factors in terms of what you're evaluating um you're able to manage your methodologies within here scope in your entities to various different uh risk statements that you may have and you'll ultimately be able to see some reporting whether it's by entity or whether it's at the AG ated risk statement level so just to give you an example of what this looks like maybe from the perspective of somebody who's completing an assessment let's take a look at some of the entities that we have already scoped in from an ESG perspective so as I mentioned in our example we're kind of taking the entity approach and we're going to take a look at a few data centers that we're managing we have some existing risk assessments we have a couple that are ongoing and this reporting just kind of lets us check in and and see how we're performing against um our our goals of completing those assess assments we can also come in here and manage each individual entity if we wanted to add additional risks to assess as well so within this particular uh entity for the Calgary data center we can see that we've got a few different risks listed here that we're assessing um and you can just by reading these you can kind of tell that these are largely evaluating physical risk as it relates to climate specifically so weather events um over long-term climate change uh impacts like rising sea levels Rising mean temperatures um so you have both acute and long-term risks that you're evaluating but maybe you also want to understand some more of those transition related risks as well so you can either create a a new risk for this entity from the library or we can add one that that this entity has already been scoped in for so in this case let's say that we want to understand what the increased price of ghg emissions might mean right so if we're considering using some kind of internal carbon pricing or Shadow tax around our energy consumption um which our data center will use a lot of energy we want to understand what the impact of that could mean for this particular entity so once we've added that risk we can go ahead and initiate the assessment um and you'll see based on the way that this um assessment is structured is that this is going to um the ESG Doo stands for data owner right so that's are going to be our individual that is responding this to to this particular assessment so we're going to go ahead and switch over to that ESG do or ESG data owner role um and take a look at what they see when they go ahead and fill in that assessment so as a data owner you can see this role-based security is really limiting my view I've just logged back in here to the ESG workspace I don't have nearly as much control or access into uh the rest of the system I have a lot of work ahead of me I have quite a few overdue metrics to provide some scope one data um but I also have outstanding tasks like um managing the risk assessments for particular enti entities that I oversee so if I come into my risk assessment tasks I can see that I've got that Calgary data center increased pricing of ghg em emissions risk ready to assess so if we drill into that the system is going to be super helpful provide us all the contextual information that we need about this particular risk the timing that I have to complete the assessment and within here we can actually see the assessment itself now the factors that we're evaluating the ranking the scoring that goes on behind this is entirely configurable to meet the needs of your business and for the folks on the call who are already familiar on the the risk side of the risk and ESG portfolio of products this is nothing new but from an ESG standpoint um if this is sort of your first time seeing any of our risk-rated functionality you can start to get an appreciation for just how configurable this is when you understand that pretty much everything on the screen can be configured or tailored to meet your needs right down to the level of textual help or support the scoring methodology that you can use so as a user is filling in different scores like yeah it's pretty likely that increasing prices of ghu emissions might put some pressure on us from a financial standpoint if we're going to be held accountable for our portion of emissions um and maybe this is going to have a a minor impact we don't see it being a huge increase but you can see the system is calculating that score on the back end for you right so really powerful powerful engine behind this you do have the option to allow overwriting if you want to additional comments Etc so you could review this submit this for a final approval if you wanted to I will leave it open for right now so you could always come back in and change it for additional Demos in the future if we wanted to but you can go ahead and progress this all the way through that final assessment process now what we see on the back end if I go back to the administrator or the ESG admin view once again I have full access to the rest of the system now um but I can go ahead and see a little bit of reporting on the results of our risk Assessments in aggregate so if I wanted to see at that risk statement level how are we performing across all of my entities with this view I can now see okay for our increased pricing of ghg emissions I can see that this is a high concern we've got a pretty high um inherent rating and I could also drill in and see all of the contributing risk assessments that make up that score I can also see this particular risk statement and the risks within it that um maybe are a little bit higher or a little bit lower in aggregate right you don't want to focus entirely on just the average score because you may have really extreme outliers that you're not necessarily capturing if the rest of your values are a little bit lower but it does give you a relative View and allows you to kind of drill in and understand where is there additional um concern that we might want to drill in and focus where are the controls that we need to put in place what kind of governance do we want to have in place as a result of this assessment so again just stepping back this is really delivering on the power of the service now platform because ESG and risk are two sister products that have a lot of overlapping tooling and functionality and IT addresses a common need that we've heard from a lot of our customers which is we need to be able to get a little bit more serious and quantitative about our ESG specifically climate related risk impact assessment so as we start thinking about things like the new proposed still pending still litigating SEC rule or csrd reporting around iro uh your impacts risks and assessments right understanding the risks associated with your ESG topics is going to be really important so having a platform that allows you to have really robust ESG functionality and really robust uh risk tooling as well gives you the best of both worlds and gives you that single pane of glass through which to manage um and report against all of those different risks so that is a quick look at uh ESG risk assessments and I will turn it back over to Mor and the rest of the team to cover future additional updates Pak the floor is yours thank you thank you Mari thank you Britney um hello all good morning good afternoon good evening wherever you're dialing in from so the next feature that I want to showcase is a sustainable it version 2.0 uh this covers the enhancements to the first version which was released in August 2023 we have included feedback from our early adopters as you might know from the first version we have the hardware asset and data center tabs which shows the carbon footprint from the organizations Hardware assets and data centers respectively but a missing piece was a single Consolidated view which can be leveraged by the it exx and the ESG team to get an overview of their it footprint across the entire organization and what better than a map to show the global uh footprint so this configurable map which we have added as part of the Washington release allows you to Define what aspect of sustainable it data you want to see or simply put uh what what is the data that you want to see and how do you want to see it so this Consolidated view provides them with a comprehensive overview of their sustainable it kpis across the entire it landscape and help them make informed decisions faster with a single source of TR another highlight that I want to call out is the um ability to access the sustainable it dashboard from the uh from the it asset exe executive workspace so this uh workspace helps uh to gain visibility into critical kpis from for Hardware asset management software asset management and uh the cloud cost management applications via a single dashboard so the advantage is that uh the it exits don't have to navigate to the ESC workspace every time to access the sustainable it dashboard in addition to it uh there are also um a couple of other enhan uh improvements that we have made the first one is the uh is the ability to filter the data uh by um by the sustainable it metric definitions we are shipping uh few out of the box a few metric definitions out of the box so we have given uh an easy way as part of this release for users to filter those out uh wherein we have added a new group called sustainable it using which users can easily filter out the metric definition that we are shipping out of the box the last thing that I want to call out is uh that we have added sustainable it.org content into our e content accelerator application so that is something that is now available at your disclosure and this is something that um sain will be showcasing in a bit now let me move on to the demonstration to show you what exactly have uh have we done and what I was just speaking about right so this is the sustainable it dashboard and uh as you can see uh as you can see we have added a new map a new component called a new tab called it footprint uh map here and uh this is along with the hardware assets and data centers tab right so uh as you land on this page you will see um these uh pins with um icons and colors and these have been set up for the it exit exits to uh see the global it put now now I have configured two entity classes in this particular instance data centers and Office Buildings or office locations and if you want to see one category at a time you can you can just filter it right and the map will get updated automatically now the icons on the pin here indicate which entity class they belong to right so this is for Data Center and this one is for the um office locations and if you have more than one entity around a particular area it automatically consolidates that uh as you can see from uh from here if you zoom in here you will see that this two automatically uh moves on to the to show the uh show the two data centers that are Consolidated under the zoomed out view right now um now when they log in and they see red here uh it clearly indicates that there is some some trouble here and as they hover over it they'll see a few um they'll see some information uh which is in this particular case it shows that this is for the New Jersey Data Center and there is something called as classification and there's a metric and data associated with that right so this shows that it is bad and uh so what exactly does this mean right so this means that for this particular uh data center the metric that we would want to see or that we have configured for this uh is not in a great shape right so this is this is a you know this is something that they would want to uh drill deep and understand more on why is it not functioning as per what we have done right so they click on this and they see the CSI side panel open here and they can see along with the DCI some of the other key uh metrics that they have configured for the data center so uh this are the Pue we CU and the emissions and energy consumed now uh the most interesting part of this is that um you know this entire map that we have built uh which is built on the sustainable it application is completely configurable which means that uh when you are uh when you are implementing it you can uh very easily configure the ions that you want for a particular um entity class data center Office Buildings or in case you have um you know any other entity classes like let's say Factory locations all of those icons can be uh configured you can also configure what metric do you want to see when you hover over it um right so in this case I have configured DCI data uh Center infrastructure efficiency but you can configure any other metric also in case uh you want to do that and other thing is this classification right so uh you see that it is classified as bad and in this particular place uh for for office location one it is classified as medium so what data range to use for this classification is also something that you can configure right so this configurable map allows you to see what are the sustainable it metrics that you want to see on the map along with the classification the icons and uh you know the color of the icons as well and the way you can do it is uh through the uh map marker configuration that we are shipping out of the box right so here you can see the two um uh two configurations which are for each of the two entity classes right so in this case if I click on DCI I will be able to see the configuration I have created which is uh essentially powering this uh uh powering this map right so I have uh I have created a new U configuration called DCI where I have selected which metric do I want to use for the uh to show on the overview what is the default icon color what is the entity class what is the icon that I want to use and the classification for the data right so I am saying that if my DCI is from 0 to 49 percentage I want to classify it as bad and uh so on and so forth right so if it's 80 to 100 I want to classify it as good so that way when the it exit comes and logs uh uh comes comes into this map view uh very easily just by looking into this they will get an overview of what are the different U entities across their entire Global operations and how are they doing uh on the parameter that they have set for the um uh for the metrics that they want to configure so this configural map is something that uh that we have U uh enhanced as part of the uh sustainable it version 2.0 that is available as part of the Washington relas that's the first thing that I uh wanted to Showcase uh the next enhancement uh that I want to uh talk about is the improved formula Builder right so now you can build calculated metrics uh faster with the new and enhanced formula Builder now one um of the uh constant consistent feedback that we have been hearing from customers is that the Cal uh the uh the formula Builder that we had in our calculated metric definitions was limiting and there are certain uh limitations that are um that are stopping the formula Builder from giving a good experience right so one of them a few of them I have listed it down on the um on the deck here so as you can see one of the main limitation was that users are not able to type and edit on the uh on the uh formula Builder that we had previously now that is definitely not intuitive as users would want to type and uh edit the formula um as they create these calculated metric definitions another major limitation was the lack of support for constants so in case you want to create a metric like this um where you want to express something as a percentage uh by multiplying it by 100 that was not possible uh previously and that was the recurring feedback that we have been hearing from a lot of our customers and partners so we have enhanced uh the this formula Builder to add that support the other uh part was the um uh support for easier error handling and debugging so we have introduced um as part of this formula Builder much uh much more uh capabilities for handling the errors and and debugging and lastly um uh the ability for users to configure additional tables uh for showing up as operat in the um in in the formula Builder these are some of the enhancements that we have included as part of the enhanced formula Builder and with that let me show show you a demo of that so formula Builder U the enhance formula Builder is available as part of uh the calculated metric definition so as you create a new calculated metric definition and let me uh create one as part of this let me create a uh calculator metric definition to uh calculate the percentage of male employees and let me save it so as you save it you will see on the side panel here that uh uh new section called formula Builder is added and this is the new um formula Builder right so as you can see this is uh this can be directly uh users can directly start typing and uh they can go on the fly so in order to select the operand uh you can type the backslash and it will show you the operands that have been configured these can be configured so these are the ones that we have already configured as part of the outof the Box formula Builder but um as I'll show you as I after I create the formula you can configure this as well so let me select the metric definition so uh I want the total employ I name and and as I type in immediately it will show in case there are any errors so this is the improved uh debugging capability that I was talking about and let me select the total employees right I will add here and let me multiply it by 100 since I want it as percentage and as I click on it it will show you the formula in a much more readable format and that will enable the user or anyone who is coming to the calculated metric definition to see what exactly is this onw all about right and once I click on it rest of the things remain the same uh you know you can execute it and the data will start getting collected on on the calculator method data right and if you want to edit this formula you can just go back to edit and uh the edit and preview mode allows you to switch back between the edit and the preview mode and you can copy and reset this now the uh configuration that I was talking about is available as part of the formula Builder configurations here as you can see here these are the configurations that we are uh shipping out of the box uh and uh you know um in case you want any other table to be used as part of the operant list that was available here uh which you can see by typing on this right so if you want to configure any other uh operands in addition to what we are shipping out of the box then that can be done using this configuration by uh clicking on new and uh you know selecting the table that you want to use as your operand you can give any uh condition in case you want to restrict any specific records you can uh select the display field so in this case uh as you see as I select the metric definition the display field is the metric definition name but in case you want to use some other field for display that can also be done and the identifier is what helps in the uh you know helps in the formula passing this is something which is uh for the backend processing right so once you create this configuration making uh changes along with this on the um you know on the data broker on the back end will enable you to configure any other uh uh oper any other table as part of your as well so this is the enhanced formula Builder that we have released as part of the uh Washington release and uh this is available as part of the calculated metc definition so with that I will pass it on to Sachin to cover the content accelerator updates and before uh sain starts with that um we have a a third pole there uh to understand uh everybody's role in the call so if uh you can take 30 seconds to answer this Paul be greatly appreciated uh we want to know whether you are an ESG or sustainability manager uh whether you are a um it sustainability manager a service now platform owner corporate or regular compliance uh agent at your company a partner or part of our service now ecosystem member or any other so um please uh take 20 seconds to uh answer this question and then Sachin is going to go uh and uh talk about uh content accelerators suching well uh the audience uh you looking we're looking at your uh swap the displays um so instead of looking at the notes we look at the actual yeah all right uh 10 more seconds for poll number three and then we'll close it and then we go into uh the last uh portion of the demo uh once again if you have questions uh please put them uh in our Q&A tool we've been answering uh about everything that has come our way so uh don't be shy sain go ahead we can close the poll thank you um hi everyone so as a last highlight for the Washington release I'll be covering ing the updates that are part of ESG content accelerator so to begin with uh ESG content accelerator is uh centralized repository where customers can download different Frameworks and citations that are part of these Frameworks and metc definitions that are required to be in compliance for these Frameworks and customers can choose and select the applicable citations and Metric definitions for them and as part of PD content acceler uh in the past we had four different Frameworks that are that were available uh these include mainly gr standards sasp standards tcfd and unsg boards and starting from Washington release uh we have released esrs content that is now available for all the customers and as part of this esrs framework we have the a set of citations and Metric definitions that customers can choose and download and as uh some of you might already know esrs is uh EU regulation uh that is applicable for large companies operating in the EU and M EU listed companies and with with this content we wanted to help our customers jump start this reporting and disclosure process and accelerate the disclosure preparation and apart from that we also have standards from sustainable it.org that are now available through EST content accelerator this is an industry uh standard for it leaders who can use this standards to help uh where they can use the standards to document and report it specific sustainability impacts so with this I'll quickly show how customers can use this and for this I I'll move to the instance can you all see my instance yes okay so right now I'm in the ESG workspace and for to access the ESG content accelator go here and here we have the different Frameworks that are available through H content accelerator so to activate this uh all you have to do is select the required version uh for example if there are multiple version of certain framework you can choose and select the latest version or the version that you are required to report on and then click on activ now as part of the activation uh customers can choose the required citations based on the geography or uh industry they operate on and once they choose the citations in the next screen they are able to select the metric definition that are applicable for the choosen citations and they can choose the the required metric definitions here and once they click on submit the citations and Metric definitions will be imported into ESG application and this set of citations can be accessed within the workspace from here uh where here we are seeing the imported Authority documents and citations that are already downloaded in this instance and Metric definitions can be accessed through this list so this metric definition and citations will be linked to each other and once the metric definitions are activated and reported on uh you can automatically report against these citations and you can be in compliant with these regulations as well all right well thank you everyone for coming today it's been a pleasure uh please make sure to um fulfill the survey at the end of the webinar to let us know how we did and what we can do better so we uh improve over time thank you very much