process optimization is top of mind for almost every leader interested in saving time and money the Quest for improving efficiency is never ending service now has a solution it's called process mining simply put process mining automates the exercise of identifying process and efficiencies and Improvement opportunities this accelerates an organization's ability to streamline operations and Achieve higher levels of productivity while dashboards can show when and how many kpi targets are being missed process mining can show why those targets are being missed and how to make improvements dashboards improve visibility no doubt but can't answer the follow-up why questions like process mining can questions like where's the process getting stuck where are there unnecessary steps or rework taking place where are tickets bouncing between teams or groups these are inefficiencies that we'll want to eliminate from processes because they all have a negative impact on the speed and productivity of the organization as a current service now customer the in platform approach allows you to achieve this level of visibility in a matter of minutes versus weeks or months using process mining tools outside of the service now platform this is possible because current customers already have the skills needed as well as access to the necessary data in the platform process Mining and service now will help you identify ways to get more out of the professional capabilities of the service now products you own learn more about process mining in the service now Community or contact your account executive