thanks very much for joining everybody Welcome to today's session this is legal and general says yes to realizing value faster with service now impact um before we get started I'm just going to go over some housekeeping items first it's the obligatory Safe Harbor notice um this presentation may contain forward-looking statements that reflect the current beliefs of service now and are not based on necessarily all of the current information available so so forward-looking statements should not be relied upon in making purchasing decisions today's session is part of the live on service now Series so that's curated events to connect you with service now experts and peers that can help you deploy your products and Achieve value faster we hope you join us again at another webinar or 360 exchange and you can see the schedule by scanning the QR code or using the link in the chat so the housekeeping so we really want to encourage you to ask questions this is your session um this is an opportunity for to to learn together and hear your feedback uh and you're going to be hearing from a couple of amazing speakers as well so encourage those questions we will Reserve time at the end of the presentation for any more detailed Q&A but also use the Q&A feature within Zoom to ask questions throughout the session session is recorded and it will be shared on the service in our community afterwards and also feel free to head over to the impact product Hub on our community where you can engage with experts ask questions see the latest Innovations and also look at where we've got other upand cominging events finally at the end look out for the survey following the session we really love to hear your thoughts and feedback so we've got a pretty awesome session today and we have the pleasure of hosting one of our customers here in the UK uh legal in general and I'll let Andy in a moment introduce himself but my name is Andrew bills I've been with service now for nearly six years I'm part of our customer outcomes Emir leadership team so customer outcomes is the part of service now that exists to make customers wildly successful on everything you do on our platform as well as to work and activate our wonderful ecosystem of Partners what we're going to talk about here today is how we work with customers like legal in general to really get them to value in the fastest way possible and we know that that takes a holistic set of capabilities and a laser focus on the things that are most important and we're going to see that and get that brought to life and also answer any questions that you have around that particular topic Matt would you like to introduce yourself quickly yes thank you Andrew hey everyone my name is Matt Hong I am a product manager at service now and I focus on the impact product really excited to to walk you through what we've been working on awesome thank you Matt and Andy if you'd like to introduce yourself and thank you very much for joining us today thanks Andrew uh morning all Andy Stevens so uh service now platform owner at legal in general I've been there for nearly five years now in that role uh and have been doing kind of similar roles other service now customers in the UK for the last 15 or so years awesome so if if if you if you don't know something about service now the chances are Andy will know about it so do feel free to ask questions as we go through this now before we dive in I want to to start with a bit of a poll yeah so that you're going to have something pop up by the power of magic to ask you a particular question and it's really when we think about business value and how you feel like you're getting to Value from service now how do you track the value and are you confident that you're receiving uh the the full value from service now um I know a few people that I've spoken to in the past around this topic uh most recently have got a lot of eort time and effort put into manually generated reports so how are you feeling about that how do you sort of trigger I can see some of the data coming in so uh a number of you actually do have formal metrics and dashboards that's awesome uh no one yet going purely by gut feeling um although I think trust your gut on a lot of things is is not not necessarily bad advice but what we do know is that if you can measure it and report it you can change it so more than half of you there manually generated reports um and some of you not doing yet anything yet to track so don't worry value realization I know is always been a topic that is in the top 10 priority of every it team and it's usually sitting down there at seven or eight and as a result it means you never get to it because we've all got the other pressures from the business and the other constraints what we've seen though over time is that actually value realization has gently bubbled to the top and certainly with the service now platform with it single architecture and data model there's a real opportunity to actually use that to focus on the decisions that you take and really speed time to Value um and we've put a lot of R&D into that and it's something that Matt's going to talk about in a second which is if you measure it you can change it we're going to try and bring that to life through the power of the platform and the impact digital experience once Matt's finished taking us through that then we're going to hear directly from the star of the show Andy to talk a bit about the journey that he's been on with uh the platform and with legal in general and then we'll go into a bit of a fireside chat and also answer any questions that you have so Matt over to you great thanks so much Andrew uh it's my pleasure to introduce to service now impact today so service now impact like Andrew mentioned it's a value acceleration solution designed to maximize your investment with service now it's built directly on the now platform and it combines predictive software with human Ingenuity to keep your platform healthy and speed your time to Value we offer personalized insights recommendations value tracking and Industry benchmarking best practices content learning and premium Technical Support also centralized in a beautiful experience built and continuously iterated for you so with impact we've kind of created a new category of software which we call Value acceleration what does that exactly mean well we know that almost 75% of three out of every four SAS Investments failed to deliver actualized Roi and with impact it was designed to accelerate the value our customers realize on their investments in the now platform by providing them with the tools guidance and insights every step of the way to meet their desired in outcomes so what exactly does impact look like well I'm going to take us through a quick demo and we'll see through the lens of a platform owner named Jackie so Jackie starts her day right here as we can see on impact's homepage this is a single pane of glass that's personalized for her for her value acceleration Journey at the very top here she reviews Key activities and deliverables that need her immediate attention the impact homepage includes personalized recommendations for Jackie including training that can help amplify her expertise as a platform owner service now impact leverages AI to provide future guidance so all the activity that Jackie performs within the portal will train this personalization engine to further refine future recommendations for her scrolling down further she reviews the business objectives and initiatives that are going to support her value journey and here she can see a few like improving compliance scaling her field service operations one that is going to be huge for her team is increasing employee productivity this is a big goal that will require all Hands-On deck and includes an array of products you can see here for ensuring High availability another objective that there are many different products that are involved in here as well scrolling down further Jackie also reviews her impact in entitlements aside from managing her value Journey as we see here impact also includes valuable resources like advisory sessions which are expert-led workshops where Jackie can ask service now technical experts on best practices to help achieve her goals accelerators which are fixed scope offerings to help accelerate the service now Journey such as design reviews or maturity assessments as well as learning credits to help Jackie receive tailored guidance skills and expertise at the right time here it looks like she has a handful of learning credits available which she can use for certifications and courses to help upskill her team on the service now platform scrolling back up and on the right hand side here Jackie can get a quick snapshot into the status of all her recommended service now capabilities that will accelerate her company's path to Value this is across all the products that her company has purchased and is split up by their implementation status platform health is also top of mind for platform owners just like Jackie with a healthy platform she can push Innovation to her users with confidence right here at the homepage Jackie can monitor her instance health so she can see key metrics and track Trends across all the instances that she manages now impact is all about personalized and personalization and one way that we also provide that is through providing the right product content at the right time through a machine learning algorithm Jackie also receives personalized content recommendations enabling her to adopt service now products even quicker and of course if she needs any support or has any questions she can init initiate a conversation with her impact Squad to quickly receive the support that she needs oops excuse me Jackie has access to an entire impact Squad here which consists of Technical and success experts that will guide her through her service now Journey here lastly on the top right here Jackie reviews the impact Foundation section this is what makes impact such an exciting value prop for our clients we've analyzed thousands of customer engagements which enabled us to create a step-by-step operating system that helps customers deliver maximum value in the shortest time possible with impact foundations Jackie knows where her company is in the value Journey so now that Jackie has a good sense as to how our service now orgs are doing it's time to get to work she first wants to head to the capabilities map to see the service now products that her company currently owns today for the first time ever Jackie has a clear view into all of her service now entitlements she can specifically see here what has been adopted what's currently being implemented not yet adopted and is broken up by products on the left hand side here this will help her identify new capabilities that will support her cio's vision she also has the ability to edit and manage the capabilities map on her own right here so for example she knows that change man management instead of being an implementation it's actually in use today she can change the status right on here in case she's unclear about what any of these capabilities that come with these products are she can click in and read more as well as get access to real-time resources to help her Implement as well as adopt these products so as you can see here our company owns a lot of different service Now Products across many different functions from Creator customer and technology workflows and she knows that itm is going to be a big part of her initiative but there's still a lot of unknowns for her for example what metrics should she use to measure her success and that's where value blueprints come in value blueprints are a tried and tested methodology to understand track and measure what customers want to achieve in the self-service experience jacket can select all the service now products that it so for example itsm in this case and if we save and continue right here impact will automatically generate these success metrics based on the objectives that our company already has so for example in this case let's say optimizing incident content channels is one that's top of line for her CIO she can handpick and select this recommendation to track this metric for her organization now let's say We'll fast forward a little bit been a few months the team has been hard at work how can they track their progress well they can do so through impact through impact Jackie can easily see the kpis for their business objectives she has this One Singular view into all the metrics that she is currently measuring split up by the business objectives so let's see the one that we just created one for increasing employee productivity which we saw right here and there are two outcomes here one for reducing disruption from incidents by duration as well as by volume you can quickly see what products are involved in the success of these metrics and can also dig in deeper to look at the overall trend over time to see how they are performing and reaching their goals now this is a slice across all of the objectives that she has but what if she wanted to see how a specific product like itsm was performing well with business value Jackie can dive into value reports for the products that she owns for example we'll take a look at itm here again with their investment in itsm Jackie's company has generated over $8 million in value across these three business objectives that we see here from here we can break it down by each objective and see actually how are we calculating these numbers and you can see it's based on these outcomes right now so this was just a quick sneak peek into how Jackie and platform owners of the world's top companies are leveraging service not impact today to accelerate their time of value and increase their overall Roi from their investment in service now so with that thank you so much for your time today and I'm happily turn it back to Andrew oh you're on mute and thank you Matt thank you Andy yeah I was starting to talk on mute there classic I do that about three times a day um Matt thank you so much for that that was a really helpful tour and you know what I think you know just something that I observed over the you know two plus years now that we've had impact and that digital experience is I think every customer is using that digital experience to greatest and lesser extent but they're all getting material value from it uh and it's changing the way they can go have conversations with the business and with their leadership which is really really powerful so it's super exciting and thank you for giving us that that glimpse so Andy I wanted to turn it to you for a few minutes uh take take us through the story of of you know your journey with service now and at legal in general and what you have been focusing on and then we'll move into a bit of a of a fireside chat with some other specific questions and to the audience uh participating any other questions that you want to ask anything that's come out of what Matt just showed you as well feel free to drop them in the Q&A and we'll come to them all right Andy over to you thank you perfect thank you for that entry uh so as I said in in the first intro I've been working as a a platform owner or or product owner for the last 15 years so a number of of customers in the UK uh it wasn't my first uh exposure to it or it service management um but definitely it was a product that once I saw it I was quite wedded to it as a a career path uh and I've been at legal in general for five years uh as platform owner although legal in general has had service now for longer than that um so our instance is nine nearly 10 years old now uh so Andrew if you could pop on to the the next slide um so a little bit of information about legal in general but really in ways that might resonate with how your companies are set up and the challenges that that you're facing so um as a a financial institution we're highly regulated um so everything that we're doing process-wise has a view to how it deals with all audit and compliance uh and quite weirdly for me um service now is part of signing off uh uh accounts for legal in general uh as we host the change management process so uh really used to being kind of under quite a lot of scrutiny for audit and needing to be able to justify the performance of the processes in in service now through that lean in general is genuinely a purpose-driven organization um so we talk about um you responsible capital ISM uh and a lot of the conversations that we have about social uh contribution and how legal and general interacts with with our communities happens on a weekly and monthly basis it's not just something that's that's touched on kind of once a year and then forgotten we're predominantly based in the UK uh although that is changing over time uh and is presenting us with a number of opportunities in how we deploy service now and a number of challenges in how we accommodate you know people with different different languages different locations different support hours all part of of growing our service offering if you could hop to the next slide so I work as part of group technology within group functions and we're acting as the service integrator within legal in general so we have a number of business areas that have independent requirements and needs um that set in in different ways their own technical Direction although supported from the center so I'm dealing with a number of stakeholders in different business units with very different requirements and focuses um so one area of legal and general involves uh investment and trading decisions where you know there's you know some elements are short-term outlooks um other parts of the business are dealing with pension annuities where 20 years is considered a shortterm view and 30 40 or 50 is is really where people are focusing so there's a lot of variety uh in the stakeholders that we're dealing with as part of that different business areas and different elements of group technology are supported by different partner organizations so we're working with colleagues from a number of companies now legal in general very much has a kind of badges at the door approach so everyone is a colleague everyone is treated the same but it still involves uh integrating with a number of different Technologies capabilities organizations and ways of working and we've got a a rich variety of uh technologies that we're supporting so uh legal in general is a very long established company uh that means that some of our technology and Technology Stacks has been around for quite a long time so some some elements are on Mainframe um but we're also dealing with far more uh Cutting Edge and and recent Technologies and we're really working at how we run our processes AC Ross that entire Tech stack so dealing with with lots of different uh capabilities Technologies uh and and different software okay that's a quick intro to LG done back over to you Andrew yeah no thank you um and I think you know the history that that we've had you know in partnership with LNG um it's been fascinating to see how you know Andy you've evolved you know your team and the way you focus and prioritize and then you know through you know even closer partnership with impact and the solution and the squad what that started to look like so no I mean re really insightful thank you for that background I'm sure that was helpful for folks uh listening in so what we're going to do now then is uh wanted to sort of I guess do a bit of a Fireside here on a series of questions that we think it' be re relevant for you to answer I know when you've spoken at some of our other events I think everyone's very fascinated by your perspective on how you're driving value and how you maximize the platform for the business so maybe to kick it off um first question then is you know what have you been what have been some of the sort of key platform priorities that you're driving and how does service now fit into that so we centralized a lot of our processes around five years ago which was the the project that brought me to to legal in general providing technology from group Tech in in the center um and and a central focus of that throughout that time has been a a change management process and I've talked a few times about our uh journey through uh devops adoption so automated change management and we were focusing on that over the last six months but it's been a journey that the company's really been on for the last three or four years we've recently had our first zero touch in service now change touching a production system so uh devops through the integration with GitHub and jira uh and the pipeline for deployment there validated the uh the new code to be deployed loged the change had it approved after it was checked in service now uh and then deployed automatically uh and that was a really big thing for us about enabling our Engineers to deliver at higher velocity and have them focused on on their day jobs rather than having them spending time creating and filling out multiple uh change request forms so that's quite a transformational one for us uh and has been a real Focus over the last sort of 3 six months we're also piloting an integration with Microsoft teams so I think everyone's inbox is is somewhat flooded these days and that does mean that some of the notifications and calls to action that we're sending are struggling for attention along with other things uh maybe people are getting to them you know a day after they're sent and we found that by being very selective what we're sending over that teams integration those call to actions to approve requests or to respond an update to an incident that user might have logged uh are really speeding up our ability to to deliver those items uh so our initial pilot uh was speeding up request approval by about 20% so taking half a day off the average time to approve a number of actions so just enabling people to work faster and then the last piece is a big focus on how we report how we dashboard how we make sure that different stakeholders uh and colleagues in LG are calling the the comparing the the same thing so when one team's talking about velocity of change they're using the same measures the same uh key data points as another business area so we've been producing more dashboards and reports centrally where previously we've been relying on on process owners or individual stakeholders to generate those reports that's been the focus recently yeah got it so I mean takeaways there for me were you're driving some material transformation in the business improving productivity and quality but you're actually also doing some fairly fundamental things on the back end to really change the way business is done and how your team operate can you expand a bit then on the operating model that you have to sort of drive that transformation both like the the run and the change um and trying bring it to life in terms of Partners uh and the way in which you work with those yep so we've got a a central platform team there's about 15 of us these days uh which I find is is quite an unusual number when when talking to other service now customers it's either more than than people have or I feel like we've got a tiny team compared to uh to some of your your customers with that number of of team members what that means is we're not split into dedicated uh scrum teams for each platform area so our Engineers will be working across the entire platform so one week they'll be working on itsm uh the next week they might be working on on software asset management or on uh event or Discovery work um so kind of keeping people interested and fresh bouncing around there we've got two internal product owners who face off to our process teams so they're responsible for talking to our stakeholders under understanding their requirements and making sure that we're prioritizing them in a consistent way uh and that's enabled by our demand and value manager so she joined the team about six months ago now she's been Central on getting our demand board um up and running and that's really hammering on the value conversation so people have always articulated the value that a story will deliver to them and what we've been focusing on now is what's what value it delivers to the business and the value it delivers relative to other uh stories in our backlog because everyone was always PRI able to prioritize their requests so if somebody had 10 items in our backlog they could say what they wanted us to deal with first but when we're across 200 State holders it doesn't really help if you've got 200 prioritized to-do lists so our demand and value manager has been focusing on that we've got a number of Engineers um and some of those are provided by uh n who's our main partner for service now resourcing uh and they've been embedded with the team for the last 18 24 months uh and we really do treat them just as as any other team member uh and then we've got two Apprentice Engineers who've been with us for five months now and they're on a three-year degree course uh to actually get a degree in service now uh which is something that I never would have thought was was possible when I started working with service now 15 years ago and I'm a little bit jealous of them because I'd love to get a degree that says you know I really know what I'm talking about yeah that that's the team at legal in general awesome yeah no that sounds really good uh and you know working with the partner as well I think you know something that we very much Advocate is you know the tri party model of you know you you know you and lngg I think you know exemplify this perfectly which is you know you've got a core team yes you're wearing multiple hats because of your size and scale super common um but you really control the plat form you know you are there owning the business processes engaging with the business being the Evangelist but working with a partner at the right time and also with direct skinning the game from service now as the software vendor um and in terms of the impact so for the audience here right impact we've intentionally put Lots in it as a solution and a product so Matt showed you sort of the digital experience there's also some considerable advisory and human engagement as well and a part of that is the squad um Andy can you bring to life a little bit how the squad engages in that operating model yeah so so they're Central to all of our ceremonies all of all of our planning so they they're really involved in everything that we we do uh they're just you know another part of the team uh some some really key things that they've done is help get those connections through to the right expert right so it's never about that first question that we have it's about finding somebody that can help me work out what the actual question I want answered so an expert that's done nothing but work in that product area for you know the last two or three years and I'm coming in and asking you know that newb question about a new module that we're looking at or a new capability and they're able to to point us at really what we should be focused on um and how to avoid some of the the pitfalls other people might have encountered uh implementing that element of of the Tool uh so that's really a big one those expert connect and advisory sessions the the workshops all different ways of of getting my team and also my process stakeholders um access to people that can can help us answer the questions that we've got and then the accelerators have been uh a big help for us in a number of places uh and and perhaps unintuitively so in a few cases so our instance is about 9 years old so you know we're not coming and implementing change management or in management for the first time but because our instance is 9 years old our implementation is based of how service now works nine years ago so a lot of what we're doing is trying to get back to what out of the box would look like today in a fresh instance and those accelerators have been really helpful in giving us a checklist to compare against and say you know if you're implementing change management fresh today how would you do it and we saw how to take a number of our itm processes back very close to that model and that was really Central for us in then being able to unlock the uh devops capability because before we had a you know a customized three times change process where you know it had initially been set up it had been tweaked for the business area worked in and then it had been tweaked again when we centralized uh technology provision uh in group functions so really working out what it would look like as a clean vanilla implementation and bringing you back to that awesome yeah and I think you know um a whole piece around having a platform that's proficient to to to operate and run but crucially that's scalable is is pretty key and it sort of brings me on very nicely to the next question clearly AI you know is is is there in everyone's mind as what is the opportunity how do we make sure we're ready to exploit it how are you sort of thinking about AI uh and and the context of you know service now and impact is it something you've given much thought to yet so I was lucky enough to attend uh knowledge last year and it was one of the the big focuses of the event which meant that uh as soon as I came back from that actually one of the first things I did was get an expert connect session with somebody in the AI team to to take us through that and to really get a better understanding of of the road map and what we need to do to uh Implement AI uh legal in general so I think like a lot of companies we're taking a cautious approach to AI so there's a lot of interest from different stakeholders a lot of people talking about the potential but we're really taking our time to to analyze what's required understand the the benefits and the outcomes it will deliver um and and really kind of make sure that we're being intentional in in the AI decisions that we we make yeah I think that's really good and if I think about what I've seen analysts are saying about how organizations can be ready to you know take opportunity from AI I think one of their big takeaways for me is that you know the way you've organizations have operated historically it may not be a suitable way of working to really unlock and drive The Innovation that's going to be there with AI I mean we've already got some really exciting use cases with the service now platform I have a feeling that's going to be like an exponential curve in terms of the use cases and all of the analysts are saying closer interaction with your strategic vendors so in this particular case you know service now as the as the as the platform vendor are going to be critical to really exploiting it and getting value from it and so we're trying to get ahead of that in fact with impact and what we're putting in Impact so it's really interesting to hear your perspective there um next piece then and it sort of comes back to I guess that topic on you know what you what you saw with you know and and the business value we know though that you can't unlock full value without a strong and healthy platform foundation so platform Health was obviously a key concern of many customers and you know you've already touched on it in a few places there based on the journey that you you've been on and LG have been on with service now how has impact and the impact Squad helped you know around platform Health specifically so some specific activities that we focused on are the health scan so this is getting an assessment of how our instances are running areas that aren't performing areas that might have some security challenges uh so a security score is is watched um very closely so we have one team member who you know whenever there's a fresh um Health Scan she'll jump on it and and be looking at what we can do to keep that score as high as possible um we were at at 99% at one point um and I think it's been a focus to to stay very close to that so it gives us lots of targeted activities to do to to ensure that our instance is running appropriately we've also taken the the center of excellence model uh and really put that in in all of our ways of working so another good example of how impact has has improved platform health is our TDA so the way that we make sure that any customization decision ISS um or or other decisions that might impact the the platform Health are really assessed uh and considered uh and that's uh led by a a platform architect and my engineering lead um and between them they're really providing that validation so that everything that's being proposed to go onto the platform is assessed with that view to to long-term health of the platform um but it's it's more pervasive than that so it's not about individual activity it's about talking to the right people who are exposing the the ways of working sharing better practice talking about what's coming up in in future versions and allowing you to to influence that more so that your day-to-day activities are more in line with what's going to be beneficial for the the platform as a whole it's no use running a health assessment once a month if everyone's making the same mistakes they were making six months ago and creating new findings so about taking those things as as Lessons Learned um getting experts in in specific areas of the platform and making sure that we're really all learning as as time goes on in what leads to a healthy and performant platform yeah really good there's I know there's the capability and I'm not sure whether Matt drilled in on it specifically but there's platform Health in the context of peers so other than it being really quite a fascinating data point that everyone loves to see is how does their platform Health compare to peers is the value of that is we've got the machine learning and AI baked into the platform so that it can make that contextual best you know next best action recommendation which I sort of feel like is super cool um so next question and by the way anyone you know in the audience if you want to ask a question in the Q&A feel free to drop it in um I can keep an eye on the screen there uh and we'll try and take a swing at it as best we can so Andy next question around partnership super transparent you know one of the things I love about service now community and knowledge Etc is that it is there for everyone to share and learn so in the interests of transparency what's one thing you would improve about impact you know knowing that we've been on this journey for some time but we launched impact in 2022 and I know you've already contributed a lot of ideas and areas where things could be improved but you know in the interest of that transparency have you got any top of Mind thoughts on you'd like to see things evolve so the item that we've been talking the most about with our success architect uh and and really working on improving is the capability map so you saw it in the demo a few minutes ago um it's a great start but I want the next level of granularity um so I'll give a specific example uh there's a capability that's now standard out of the box called checklists so literally like little tick lists that you can add to any task uh that wasn't part of the core platform form when we went live now I only found out about it because I was doing some training on another topic and I I randomly came across it but I'd love it if that capability could map could say here's this little plugin that you're not taking advantage of it will only take you you know a couple of days to assess this turn it on and and share that capability with your users and it might make some of them just you know 10% more efficient but that two days worth of work because you're just installing an outof thebox plugin could be a lot more impactful than a conversation about you know let's do six months of work on delivering this this big ticket item so you know I'd love to get a prescriptive list of of the next 50 plugins or capabilities or or things that we should be looking to turn on just to deliver 1% more value yeah I love that I mean I know that there's a ton of work in flight on the road map around the capability map um but I can completely hear you there that would be you know tremendously valuable and and in terms of what Matt shared there on that other piece you know what are the sort of the big things that have you know meant that you get really maximum value is there anything else top of mine there so a couple of things so one was the the business objectives and having those Central to everything that you're putting into the IDE so articulating those high level key outcomes and making sure that when you're looking at a new activity it actually maps to one of those outcomes so we've been talking uh LNG about saying no to to more activities which is is always a fantastic thing to hear from your stakeholders but then it's always really difficult to make the decision and I think if you're able to match everything up against your your business objectives it makes it that little bit easier to say actually well this sounds like a great thing to do in the system it's not really top of anyone's list so let's look at De prioritizing that and then following on from that I guess the next level of granularity it's that way that value is consistently discussed everywhere so understanding the the value of a story the value of a process or a capability uh and really being able to translate that into a meaningful conversation with our stakeholders about why we should be continuing down certain routes or or what that would unlock in terms of of business savings because you know budgets are always a a challenge in any way that we can unlock more value for our our process owners gets jumped on all the time yeah yeah yeah no that's super insightful and I think you know a big part of what again customers I speak to you know where we've been on this journey with impact some of the fundamental components are around premium support as well like faster response times access to access to Engineers they're all the sort of table Stakes I guess that are there as part of that and then you know what we're building on and and really sharing here are those things that you know really move the dial in terms of what you want to get done and the transfer so what one one final one for me then looking forward what's what's sort next on the road map for you what's your next set of real Focus areas so I think key for us is continuing that topic I I started with the teams integration so about communicating the right calls to actions to our colleagues in the channels they want so we're looking at adding more processes to our teams integration we're looking at using mobile which is something that's been been wanted at LG by some of our stakeholders for a while um but really just assessing where that sits uh between some of our business units and some of our process owners uh capabilities like notify for for on call Scheduling so managing our out of ours call out in platform centrally um so all consistent on that theme and then we've got uh a few capabilities that we're looking to assess so we're looking to do a lot more with I r m potentially we've got a proof of concept for that coming up and I think everyone recognizes that things to do with ESG and specifically environmental impact so you know carbon footprint of everything in our data center is a really important topic and I think what we're getting to is is how urgent it is for some of our teams so really understanding uh you know the impact in terms of carbon footprint of a decision between different hosting options or enabling colleagues to make make decisions on on uh end user Computing devices you know which laptop to get partially based on the environmental impact that machine will have so just being a bit more transparent and and letting people see uh what you know the impact of their decisions awesome I mean yeah you're not short of a few activities there then on the road map uh you know and I wish you luck with all of those and we're excited to be a part of that that Journey with you Andy so look Andy thank you so much for sharing all of that I I always thoroughly enjoy our conversations and again how you're sort of driving the platform and championing the platform to achieve material results right for LNG and I think that's what I love to hear and that's why we love hearing you you know you speak as well all right any other questions from folks in the audience you have about 10 seconds before I uh move to some what's next and close so if there's anything that either I've covered that Matt shared in his uh in in his short product tour or that Andy's talked to there feel free to fire something in um because I know like with all these things I don't want folks going away with any misconceptions and so if we can address those here and now then that would be perfect all right it looks like everyone's pretty good so with that let me move to what's coming next so Andy thanks again for the partnership you know that time today and you're sharing it really really appreciate it um I think the community component to all of this is you know one of the things that I like getting out of bed for because I love this this sharing of knowledge and ideas and you know we sort of break break down some of the walls in in retaining that knowledge so that's really really great and really appreciate the time so for everyone before we go there's a few quick things so we host these webinars monthly um there is a I think a break in May for knowledge so any folks that may be at knowledge you'll be hearing lots of stories like this uh But be sure to register for the next one in June that's on the community um similarly join the impact community and you can find the today's recording as well up other upand coming events uh and then you can engage with that through the impact Community Forum so you can use the QR codes to get to both of those and then finally if it's not too late and if you're not already there you know come and join us in Vegas for knowledge it's May the 7th to 9th uh for folks that have have been or not been before um it's a it's quite an incredible experience um and again it's even more knowledge sharing as well so with that thank you very much for your time uh and I wish you all a great rest of day