[Music] Roman really great to have you let's start with question one telecommunications and Technologies these companies have very complex envir environments how do you see service now really addressing this for them well that's absolutely right Chad I mean the environments to operate a Telco service provider's business or a tech provider's business incorporates many different systems and Landscapes and data sources at service now we have been able to put together a portfolio of products not just one not just two but an entire endtoend portfolio of products built on the now platform for a Telco service provider or a technology provider company to run their offerings on we go from the world of network management based on our cmdb into installation and brake fix and maintenance with field service management we then transition over to the world of sales and Order management with configure price quote our cpq offering as well as our order management and fulfillment capabilities and then we run and operate what we just sold so customer support and back office operations on the same stack a lot of this is uniquely different in the world of tech and Telco and we emerging as a operational platform of choice for TMT customers that's awesome man that and you've said this be time and time again to me that that platform really just changes changes the game for the customers I appreciate that all right question two how do you see the Gen now assist further simplifying some of this complexity for the customers so now assist has opened up a bunch of new doors it's created net New Opportunities and use cases that never existed like text to code text to workflow but it's also started to supercharge a lot of activities that were already happening like issue deflection case deflection were already top of mind for most of our customers but getting it right NL wasn't really cutting it in the virtual agent scenarios with generative AI now we understand context we understand intent and our responses are that much more personable so case and issue deflection has gotten supercharged and that much more efficient our searches are better we're able to generate case summaries when agents hand over cases from One agent to another we're also able to wrap up cases and write up resolution notes in fact when we deployed a now assist in our own support environment we found that 53% of the time agents are not even having to touch up any of the grammar or content that generative AI is proposing and imagine applying that to a large contact support organization the the savings are just immense can't agree with you there's a lot of savings and our now now story is amazing so since you mentioned it you have worked with our customers around the now assist what has their been been their feedback on this so they're extremely excited um a lot of our customers are launching uh evaluations with us so they're engaging on looking at their data their process in their production environments and really launching a lot of these processes to see the gains the customers with whom we're very closely working on are seeing tremendous opportunities around again case and issue deflection as an example they've been able to redirect uh to self-service a lot of troubleshooting scenarios where thousands and thousands of knowledge articles are being combed through to produce that one summary that is truly beneficial for the customer when they're searching for a troubleshooting scenario they're also really excited about the possibilities that we haven't yet released we're working really closely with them on let's talk about that that is my final question for you so what is coming on the now assist road map for Telco and Technology teams since you brought it up so this is something I'm really personally really really excited and passionate about because we see that this can be a game Cher so we launched now assist for Telecom service management which is TS pm and now assist for tpsm and now we'll be adding some really unique capabilities around it a few examples that we've been working on around Network management to be able to generate certain segments of the network or parts of the network from text to be able to generate order fulfillment policies from merely being able to understand what's in that product bundle that the customer wishes to buy we've also already launched uh NIS for tsom which enables alert summarization so in the network operation Center you don't have to spend 3 months to ramp up new network operators now they can they can untangle and understand the verbage and the jargon that's coming from the network in technical terms now translated into plain English super cool and and to steal from another episode uh you know it looks like that nais is actually kind of their friend and helping them get ramped up quickly so like you said I I'll steal your words it is a game changer I've Loved this time with you r I want to do this again if you have any questions any concerns uh any feedback to ROM or myself please reach out to us in community and with that R I want to thank you for spending your time with me thanks for having me Chad it was always a pleasure