hello and a very warm welcome um good morning good evening and uh good afternoon depending on wherever you're darling in from welcome to what's new in Washington DC release webinar it's part of live on service now webinar and uh I am SMY Gupta outbound product manager with unified employee experience team uh I'll be your host for this session today and with me I have Puja Gupta uh who's uh senior outbound product manager with unified employee experience Team U she'll be supporting me with the Q&A for this session some um sa F notice here for any of the forward-looking statements or road map items that we may uh put forth in this session please do not uh please uh do not uh base your purchasing decisions on any such state stat ments so this webinar is part of live on service now umbrella of events uh we conduct many such webinars and other events that you could join us with u so uh you could see the QR code on your screens please feel free to U get plugged in for our future events some housekeeping um for this session um even though so uh we'll be uh saving time at the end of this session for Q&A please feel free to U drop your questions um in the qna panel and um we'll be resolving or trying to answer a qu Q&A along the way and the presentation will be shared and the recording for the session will be shared on community so um the SLA is typically 7 to 10 days uh so please stay plugged uh we'll be sharing the link of of where you could find the sessions recording and slides in the chat after the event you'll be prompted of with a short feedback survey this helps us improve and uh provide better quality of content for upcoming webinars so please uh do provide your valuable feedback the agenda for today's session we'll be starting with a brief of context for what is employee Center then then um we'll move on to uh the new capabilities that we have with our Washington DC release and Feb 2024 release um uh towards the end of the session we'll also cover a live demo on a live instance for these capabilities so let's U Deep dive right in so um for employee Center if you think about employee Center it is the actionable digital front end that we have creating for organizations not just uh for Service delivery like it Service delivery or HR Service delivery or work workplace Service delivery and so on but um also for informing and engaging employees with personalized and actionable Communications and for driving their productivity when you are building employee Center the experiences are not just limited to the web portal you could build a consistent experience across other channels as well such as mobile Microsoft team emails kiosk and so on essentially employee Center is designed to increase self service and to drive Employee Engagement and to improve employee productivity when it comes to uh the portal aspect our goal is to help organizations transition from siloed portals to modern interet experience now most organizations currently have different portals that do not communicate with each other so there's a separate portal for it there's a separate portal for HR there's a probably a different portal for Point Solutions like it could be workday or Ariba or sap or something else and again there are multiple different places that the manager needs to go to get their task done or the employee needs to go uh to these different portals to make their request and so on and what we really want to do is we want to help organizations move away from those siloed portals to an enterprise portal or probably a step ahead towards a more modern internet this could design um your employee portal to be multi-department in nature and act as a single access point for many different applications or many different portals that the employee may have to end up going to now when we talk about unified employee experiences road map we usually devise our capabilities and enhancements around three major themes the First theme is intelligent Omni Channel experience this is all about creating that foundational experience that is not just modern but also Omni channel so it unifies the portal experience with the mobile app experience or even the experience with conversational interfaces like Microsoft teams and zoom and essentially capabilities clued under this theme aims to increase the sell service now we also wanted to be intelligent especially with our genni investment so we want to make sure that the experience is leveraging the right AI capabilities the second theme is employee Communications whether we are uh talking about a multi- department service portal or whether we are talking about an internet use case organizations still want to be able to engage employees with actionable Communications that help them take the right action at the right time now at the front end this ensures that Communications are easily available from an employee standpoint which is engaging personalized and actionable for them but at the same time from an author perspective it is easy to create and manage these communications the third theme is about actionable and personalized internet now these are all the things that it would uh take for moving from a service delivery portal to a more employe destination site or even an intrnet portal so how can we consolidate all the different experiences on all these different systems that an end user has to go to to get their task done and thereby improve productivity and actionability of what they are getting on employee Center so our capabilities like approval sub or Enterprise search are all part of this third theme Let's uh Deep dive into the Washington DC and Feb release capabilities so um unified employee experience products follow the store release so of that is quarterly releases the family release includes the last store release before its launch so essentially the November 2023 features have been through up to the Washington DC release however if you have already got Washington you will have to separately upgrade the Feb 2024 store apps to get the Feb 24 release since we have already talked about August and uh November 2023 release features in our other webinar what's new with Vancouver we'll be focusing on the Feb 2024 release features in this particular session so if you're looking to understand more about the November 23 release we'll post that link in the chat for that a previous webinar that I'm mentioning about now uh we have talked about uh the three road map themes the first road map theme that we talked about is intelligent om Channel experience for the Feb 2024 release we have got two major capabilities under this theme and uh before uh we get started uh with the integrated experience and service feedback um I would take a very short pause here uh is there anything uh from the very brief employee Center context U that I need to address again or probably clarify again Puja is there any comments or questions from from the Q&A panel no we are all good now thank you a awesome so uh let's get started with the integrated experience and service feedback now in general for the feedback collection mechanism there's a wide spectrum of what organizations can achieve today on one end of the spectrum we have got long form of surveys which are complex feedback surveys with large set of questions and uh these are typically done couple of times in a year or even lesser than that an example could be voice of the employee survey which is usually done at only once a year or only at certain times of the year then we have the pulse service at the middle of the Spectrum which is comparatively shorter in length these are tied to specific process or completion of a milestone for example once a new employees on boarded the regular check-ins that are prompted at the end of 7 days or 30 days and so on finally we have the continuous feedback which aims to capture employee feedback in the moment while they are still Hands-On on any of the experienced touch points on the bort or still raising a service request let's talk a bit more about the concept of continuous feedback it is um an always on feedback mechanism that can capture the employee feedback as they are experiencing the portal touch points or service workflows in the moment without breaking their flow of work so let's say if I'm looking for some resource on the topic page and I'm unable to find it I should be able to provide on the spot feedback or if I'm facing some challenge in requesting a catalog item I should be able to share my thoughts as soon as I finish raising that request without being redirected to a separate space then um the challenge that we usually face with early feedbacks is that they may fail to capture the real-time picture of the end user experience since the recency effect comes into play with such short frequency the portal edmin may want to capture the AHA moments or The Vow moments as soon as it happens and uh these once in a while feedback service often struggle with low participation rates um however with continuous feedback this ensures that users are nudged to provide their feedback as close to the experienced touch points as possible thereby U this increases the overall participation rate most organizations um also struggle to quantify the value that they have been realizing with their employee uh Center portal deployment so there are no clear metrics that the leadership can chase to understand if their deployment is actually working well or not so essentially these Consolidated feedback reports or dashboards provide Matrix which the organizations can track and work on for better decisions uh decision making related to the portal now what are all the use cases where continous feedback could be leveraged portal admins could capture feedback on let's say they have deploy deployed a new feature like news capability they could seek feedback in such cases or they could nudge users to provide feedback on specific portal Pages like homepage or even a service workflow like raising an IT request and so on with continuous feedback organizations could essentially improve their portal experience and find ways to unlock uh employee productivity and satisfaction so we all know that feedback is critical for continuous Improvement let's consider another example use case suppose as the portal admit for your organization you have been investing in building a specific page or let's say a micro site or a new topic page experience you want feedback on that this particular feedback would be referred to as experiened feedback within our system which captures the EMP lawye feedback on the overall portal experience and if the service owner are trying to make submitting the request easier and they want to get feedback on whether that process was actually helpful or not this would be referred to as service feedback which captures employee feedback on the service workflows so essentially with the integrated experience and service feedback capability we have delivered a bunch of wigets uh which we'll uh work through shortly and some of these widgets are pre placed in the employee Center Pro portal and some others can be placed at different pages for multiple different Journey steps to capture the continuous feedback um just a uh call out here integrated experience and service feedback it's an employe Center Pro functionality so U you would require an employee Center Pro license to be able to use it so let's talk about experience feedback now there are two main widgets to highlight for the experienced feedback first is the drawer widget and then uh we have the in page Widget the Draw widget that you can see in the screenshot with the give feedback name is a configurable widget that captures generic user feedback across all the portal pages so clicking on the Draw widget will open up a modal window with preconfigured free feedback questions such as I like something I don't like something and I have a suggestion and and the Draw widget captures the feedback comments of the users as well and to capture the additional context around the feedback it records the page URL parameter along with the feedback comments as well so for example if the user has provided uh um feedback by clicking on the Draw widget on on news center page so it will record that page URL that such feed feedback was provided for the new center page the second wiget is the in page wiget which the admins can place within specific portal pages to capture feedback specific to that page in page viset can capture feedback rating along with the feedback comments as well so the rating can be configured as fiveo numeric or fiveo star or a threo Emoji scale or a twoo thumbs up and down scale and um we have also added admin configurations to make the draw visit not available for certain pages because uh there might have been some other way of capturing feedback on that particular page like an inpage feedback widget for example in the bottom screenshot we can see that we have added an inpage feedback wiget on the home screen to capture feedback on the newly designed homepage or for example content authors might want to capture employee feedback on a newly designed micro site so uh they can add an in page feedback visit on that page and they can retire the draw visit from that page to avoid feedback fatigue so your end users are not prompted to provide feedback again and again that could lead to feedback fatigue for them so all of those configurations are available then the admin as well as the user can anonymize the feedback responses so the admin can either configure all the responses to be captured anonymously by default or uh they can configure it to be defined by user optin where the user can decide if they want to submit their response anonymously or not and the good thing about uh this is that the feedback being received is not just limited to one particular table but it will be populated on our experience um feedback dashboard which can be used to analyze the feedback as well now the in page wiget that we just talked about that is placed out of the box with the taxonomy topic pages with the February release to capture topic page specific experience so once it is configured as soon as you open that particular topic page there will be a feedback visit on that topic page to capture the ratings and comments the feedback rating scale can be configured to be like we have talked about 5 point 3 point or 2 point and U likewise the responses can be anonymized either by the Admin or the user now um similar to the experienced feedback we have the provision to gather feedback during or after service request fulfillment directly from the portal now in the entire workflow of service request fulfillment Advance could capture user feedback at any pit stop be it at the topic page or catalog page or request page or even at the very end once the request has been raised or submitted via the inpage widget this is designed specifically for seeking continuous in the moment feedback over a service workflow and it is intended to improve start service workflow without having to conduct time consuming feedback activities like some organizations um um conduct one-on-one interviews or focus group discussions to see feedback um on whether their service workflows are working well or not so setting up the service feedback can be done um um via easy configurations like uh you could choose which question to display what are the trigger conditions where U these feedbacks would be triggered and so on and the responses similarly can be 5.3.2 point and the uh responses can be anonymized by admin or user and finally we have the dashboards in place for the service feedback analysis as well now um many organizations have this process of seeking feedback over emails where the user gets redirected to a different URL on the browser away from their email inbox now while email is one of the top channels to nud users to provide their valuable feedback we kind of wanted to BR bridge this dis disjointed experience for the end users where they may not like getting redirected away from their flow of work I've just opened my email uh to check my emails and now it's uh prompting me to redirect back to the browser and I might lose my Chain of Thought So we wanted to get rid of that disjointed experience so we are not shipping any new email notifications but the service admin can take their existing email notification put in a script that uh we have provided and then at the end of that workflow uh if they have configured to seek feedback they will U see this nudge of give feedback that is visible on the top uh left over here in the left screenshot and um the user can go ahead and provide that feedback within the email itself so instead of um sending a separate email like like take a survey or tell us how was the experience it's there within the email notification existing email notification itself and even within that email this is actionable so this link would not redirect to go to the portal users would be able to provide their feedback response within the email itself and we support the same set of functionalities in terms of um Anonymous responses and um tracking this across the channel so um if you have for a particular request if you have already provided uh uh feedback on U uh the portal you would not be prompted to provide feedback on the email and vice versa if you have already provided feedback on email on the portal you would not be prompted to provide feedback right so U we have kind of enabled cross Channel feedback tracking this is U also to ensure that we are avoiding any kind of feedback fatigue here now um to allow service and U experience admins to analyze the feedback received over over a period of time we have built experience and service feedback uh dashboard to report the aggregate rating for experience and service feedback over a period of time one important note to call out here is that uh you will need to have a survey reader role in addition to the portal admin role and uh this dashboard could help you analyze the aggregate feedback rating in the last 6 months with a provision to drill down the responses by a channel um that is the portal or the email then you could analyze the average feedback ratings for all the different feedback definitions that have been configured and finally the analytics for the experienced Draw widget there's also um service or experience feedback rating breakdown by the pages so there's a lot of analytics that we have provided on this particular dashboard and uh the good thing is with our May release we are coming up with more enhancements to uh make it more intuitive and insightful right then um the main value proposition for this feature is obviously it enables organizations to uh continuously improve their portal experience and uh uh unlock the employ productivity and satisfaction rate uh by prompting the in the moment feedback nudes right and just to reiterate myself this will require an employee Center Pro license right now for the experience feedback um all the uh deployments will have the draw wiget enabled whether it's upgrade scenario or you're installing it for the first time uh you'll have the drawer wiget pre-placed however the in page wiget uh that will be only pre- enabled for the new deployments if you're upgrading uh you would need to manually place these widgets on the portal at the designated locations where the page designer for the service feedback admins uh will need to enable and complete the full configuration upon upgrade or new installation as they don't come pre- enabled and uh finally for the service feedback in email admin would need to download the Outlook actionable message plugin as well now um this has been a very very quick overview of the feedback functionality but the good thing is uh we have already delivered an academy session on this so U if you're looking to Deep dive into this particular functionality U um we'll share the link in chat and this is your opportunity to Deep dive into that particular Academy session and we have already shared the Q&A whatever enablement resources you would need to understand this functionality further right um I'll just uh take a quick pause here to see if we uh need to address any Q&A or any other feedback Puja any thoughts here um no I think we're good right now we have quite a few questions open I'm answering them in the Q&A awesome let's proceed ahead moving on to the next capability and intelligent Omni Channel experience theme that is dotted line relationships now um the concept of dotted line relationships is common in Matrix organizations which may have all the program managers in one or organization and all the product managers in one organization and all the engineers in one organization like um I'm just providing an example scenario here now uh the program manager the product manager and few uh Engineers may be working on the same product right and they would have a direct line reporting structure so the program manager or the product managers they would have a their own direct line reporting structure which may be different from their dotted line reporting structure and the dotted line reporting structure is what has been formed together uh at a product or a project level right so organizations having such mixed hierarchies of direct reporting structures and daed line reporting structures could benefit the most from this capability at times um organizations may need to map many to many relationships on their rock chart to account for multiple manager relationships like Matrix managers or daed line managers or supervisors or even temped or transitioning assignment managers um so um this was uh pretty much a limitation uh with the O chart previously um which has only been supporting modeling a single manager uh for a user right and the absence of capturing uh these dotted line relationships resulted in other business units like HR operations not being able to drive any experiences using this data so doed line relationships is again an employee Center Pro functionality now uh to capture the doted line relationships with in your EC Pro portal the first thing that we have enabled is the ability to Define what those relationship types are based on Industries and geographies the terminology can vary for everyone someone may call it a supervisor or shift supervisor while other customers may call it a line manager or other organizations may call it a line manager and so on and then the admins have the ability to assign dotted line managers to employees this model ensures uh openness in the way relationships are defined so that we can support a many to many dotted line relationships where an employee could have multiple dotted line managers or indirect managers as well as uh multiple employees could indirectly report to a secondary manager as well right so uh once the admin has captured the dotted line relationships how does it appear for a user in employe to the same manager Beth indirectly in a dotted line relationship that does not mean that James and Kelly are co-workers right so um and the next part is how the daughter line relationships are depicted in organization charts which is a really important capability when you are trying to search for employees and visualize the reporting structures now the first thing to note here is that all the daughter line managers of an employee will be incorporated in the aou chart of that user as shown in the right side screenshot here and uh the second thing to not is that the reporting count now includes both the direct and U the uh dotted line reports or the other reports as highlighted in the left side screenshot now U the key value proposition um offered with this capability is that it allows organizations to track and build visibility on The Matrix teams and kind of utilized utline relationship mapping and other experiences and workflows as well um obviously it requires an EC Pro uh license and uh it this capability will come uh out of the box with EC pro upgrade to the Feb 24 RS the admins however uh they will need to configure manager relationship types and assign dotted line managers for a user moving on to the second theme employee Communications and the first capability we are going to talk about in this theme is um Enterprise Video Communications right now um Enterprise video is essentially a video which is internal to the organization so that it is not posted on YouTube channels or any other public Channel it would typically authenticate users by requiring them to login to access a repository which is hosted by an Enterprise hosting platform so this capability really solves for the organizations who want to communicate with their employees through a library of Enterprise video content whether it's uh using video as banners and making their websites more engaging or even um uh when it comes to hosting Live Events like webcast in town halls and so on and obviously for the employes side that opens the door for them to get a richer Communications experience without having to log in to the Enterprise video platforms again and again so uh we have built a framework which will allow Enterprise hosting providers to integrate with employee Center Pro and we have shipped an outof the boox pre-built integration with vbrick which is one of the leading Enterprise video platform this would include an integration with the authoring platform so what you see see in the back at the top left screenshot is Rich content editor and you can see that the video provider is integrated directly in the rich content editor so as soon as the content author selects V brick in the provider field of the video component they would be able to open the video library for reference as seen in the right screenshot below so the content authors can actually search for these videos from the library native instead of having to go to the platform and get the link of the video and bring it back to service now right similarly if uh there are other Integrations with other Enterprise video providers that you have built it would have a similar experience so instead of selecting V brick in the uh provider field you would be able to select any of the other U uh Enterprise video provider integration that you have integrated and then you would be able to see the video library and select the particular video that you're trying to embed and so on now like I already mentioned that along uh with the pre-built integration with VB uh we are creating a framework here that enables you to build Integrations with other Enterprise video platforms like Microsoft streams or or bright Co let's see how this framework works on the top here we have got the application layer of employee Center where we have built the configurations that are required to embed videos in places like micro sites and employee News why are the rich content editor so that content authors can embed these videos in employee Communications easily and then employees can access the videos in the right way without having to log in again and again and then um the configuration layer basically determines who are the registered providers and authenticates the authors and um there's the modeling of flows and subflows uh which is basically The Logical piece of uh what piece of data or information we are accessing from uh the external system and then it also contains the configurations required right so uh we are also configuring the actions that are associated with this integration like there will be a search action or there will be a browse action so these capabilities actually deliver the video content natively within the content publishing R content editor interface without you having to redirect to a third party interface right or third party application and then of course for integrating these flows you would need the integration hub for building the Integrations with the provider now uh we have done this in partnership with VB to make sure uh this whole integration is available if you're looking for any other provider you could follow the same method in such cases subflows for authentication and video search a browse they will need to be created using the flow designer and uh these subflows will call the provider apis to return the authentication and content data additionally integration properties uh they will need to be configured including setting up a connection and an HTTP connection right so these properties will be utilized by the integration framework for connecting to the video provider when it comes to adoption Guidance the main value proposition for this feature is to deliver more efficient and engaging employee Communications using the pre-existing videos from the Enterprise video hosting platform of course uh it requires employee Center Pro license just like all the other employee Communications capabilities and it is available uh with upgrade on EC Pro application and content publishing application and to get the pre-built integration with VB um organizations would need to install the February 2024 vbrick application from the service now store I'll uh take a very brief pause here are there any questions uh from the dotted line relation ships or Enterprise Video Communications or any other thoughts that we should be addressing Puja yeah I just want to reiterate one thing on the video Communications um the video is not hosted on service now it is hosted on the video provider um the VRE integration is what we have built out of box but you can uh like the framework is ready to use this for other video providers like stream um so you can custom build it um we we don't have a road map timeline for uh those Integrations but U the framework is ready to for you to custom build it so like the these are the steps that we have over here that you would follow awesome um and one more thing on the dotted line there was another question coming in if these information are maintained in service now and who and how that will be maintained so um um these in the the dot line relationships are currently maintained manually in service now we are looking into building some pre-built Integrations with other SCCM Solutions so you can maintain the da align relationships in those SCM Solutions if you want to and then um do an use an integration to bring those relationships in uh but currently it's a manual process in service now awesome um let's continue um so moving on to the rich content edit enhancements for the Feb release most of our uh communication managers or content authors must be familiar with the rich content editor interface released as part of our November 2022 release so um um as more and more organizations have continue to adopt and use the this uh very easy to use drag and drop editor we have continued to get all kinds of request for more control and flexibility so U uh we have come out with some minor but very impactful enhancements that we are shipping with this release for the rich content editor so we are providing a clear button to instantly remove all content from the canvas um this is essentially very uh minor enhancement but very impactful in case you want to redo some of your content right and uh uh we have also come up with the enabling pasting of formatted content from other sources directly onto the r content editor the third minor enhancement is ability to align images and video elements left right or center right so U again um all of these are minor enhancements but they really are very impactful in the content creation process another impa uh important and impactful enhancement with this releases we are exposing and allowing editing of HTML and CSS source code uh within the rich content Editor to allow for more granular editing and of course uh the content authors could choose to access Source codes at an element level or for the entire C so for example we are talking about a particular u news article right you could access the source code for the entire canvas or um even for one particular element so for example I have a a a column element there right or a tab element I could U directly access the source code for that element or for the entire canvas so uh we wanted to make it super easy for our communication managers and content authors to author the micro sites and again this requires employee Center Pro license and uh while you're working directly with HTML or css codes organizations need to exercise caution since it could potentially be destructive to allow a communication manager to edit your HTML or your CSS for the canvas with that thought in mind we have made this property that the admins can turn on or off so some organizations may not want to give their content managers access to the code and that's entirely okay if that's the case they can turn that property off and then the source access will not be visible on the interface now um quickly moving on to the third road map theme actionable and personalized inter run it with this we are talking about approval sub or tasking experience enhancements so before we dive deeper into these enhancements um just a refresher on the approval sub capability so approval sub capability was shipped with our June 2023 release and since then uh we have shipped pre-built outof the Box Integrations for approval sub with conquer and workday with this release we are shipping minor enhancements to this capability to streamline the approval process and make it easier for both the admin and the approvers so first and foremost um this is something that is available for both employee Center and uh employee Center Pro now e signature is available on the my task page so this platform capability is already uh available but uh the E signature wasn't really tied down uh uh but the E signature wasn't really tied with the tasking experience expence on employee Center so now admins have the ability to configure and enable e signature on any of the task Types on employee Center and the approver will have the ability to approve or reject an approval by re-entering their login credentials as has been shown in the screenshot so think of this as an additional security step in the process in order to ensure that the approver is reviewing the approval and is sure about what actions that they wish to take you would need to install the approval with e signature plug-in which is shipped with platform for this capability the next enhancement is um specially targeted towards organizations who are on employee Center Pro and have been using approval Hub capability so we are shipping outof thebox filters for concer and work day task so earlier this year we released the integration with conquer and workday to pull in task such as expense reports time off and many many other use cases into approval sub what we are doing is shipping out of the box filters which allow the approvers to pick and choose which of these task from conquer and workday would they like to filter and act from within the approval Hub user interface admin can of course enable or disable these filters from the back end so while we are building a unified tasking experience the number of task increases exponentially for an end user or an approver making it difficult for them to keep track of all of them so out of the box filtering would now allow to filter out what kind of work they task or conquer task you would want to see and which ones you don't want to see right now so it will make it super easy to find the right thing at the right time again um these are minor enhancements and U how to activate it it's pretty easy I'm not going to Deep dive into this moving on on to the final enhancement for this particular release SharePoint connector enhancements so first and foremost admins have asked for more flexibility in terms of permissions that service now has while setting up the SharePoint connector now um we can allow admins to set up the permission to be read only or the full control for the sites that they index so it offers more flexibility in the permissions and then early here all the content uh that was there in SharePoint was sort of being indexed when the admin hit that index button now they can actually index a page or they can index a URL and if they want to exclude some specific subsites within that main path they can exclude that from indexing so all of this can be done during the configuration steps so this will really make sure that just the right content is being made available on uh the employee Center Pro right and the last thing to highlight here is that earlier there was no check for whether content is published content or in draft and it would index all of that which of course did not lead to good experience Now by default it will only index the published content making sure that all the unfinished documents or files that are in draft or have been retired are not being surfaced up on employee Center Pro site um with this enhancement U we expecting the admin to have more flexibility in terms of permissions and controls on uh what should be indexed from Service uh uh indexed into service now from SharePoint and this would require EC Pro license um and also a SharePoint connector that could be available from service now store right with this uh let's quickly move on to the demo part um the most awaited piece of this whole session I'm just going to take the screen share again I hope my U screen is visible Puja the ch Chrome one yes looking good awesome so um when it comes to the um Feb release features U you could see once you have upgraded the Feb store release um and you have configured all the feedback configurations you would be able to see a a give feedback a Draw widget here right and once you click on this particular Draw widget you would see this modal window that has three preconfigured options I like something I have a suggestion and I don't like something I can click on any of these things like I like something I can provide the a feedback comment and uh choose whether I want to share my personal information or not so what does this personal information actually mean when I hover over here um it says that your personal details like country Department title are not going to be captured this feedback response so let's just make my um response Anonymous and submit this right so I have the uh I can see he see the success message here we have heard you awesome and uh I can see that this drawer viget would be uh visible on all the uh portal pages that I have so I can provide my feedback on any of the portal pages right then um let's say I move on to one of the topic Pages the it topic page right I'm looking for any particular resource um I'm um utilizing all the filters to look for it I'm um somehow not able to find this resource that I'm looking for or the overall experience I'm not really very satisfied with the overall experience I see uh a feedback viset do you want to um give feedback did you find what you need rate your experience let's say I'm not satisfied with the experience so it was bad I read that bad here and I'll provide this is not what I was looking for and uh just share my feedback here right do I want to make my U response Anonymous let's just leave it at that and then submit so we have heard you so my feedback has been recorded this is the in page visit on the topic page that comes out of the box with our febru relase right let's say um now um I actually look for um the item that I wanted to request for so I came looking for a Macbook Pro I select this particular item here I check the uh details that this is what I uh expect this to be click on order now verify the order confirmation and check out now that I've have made this particular request I can provide my feedback on how this overall service was for me um I would say um I came what I was looking for and I actually found it this process was pretty easy and seamless so I'm going to provide a good rating here this is awesome and Summit now I have provided uh my feedback or the portal has been able to capture the aha moment or vow moment just as I experienced it without me having to redirect to any other separate space this is awesome coming on to the back end of how uh these feedback configurations uh can be configured so you would have uh under the employee Center tab you have the experienced feedback table and under that uh we have the feedback configurations this table could Define the one time configuration for all the feedback features like the Su success message or the Privacy Information and so on um coming on to the feedback definition table this is where you'll configure all the different um uh types of feedback that I've just shown you so it could be an experience feedback for the experience portal or it could be a request feedback so of the service request that I've just raised I have configured the request feedback for that so it's a type of workflow uh based feedback right I can change the question or the rating uh from here and I can add uh um the label for additional information right and um I can add the trigger conditions when uh this particular workflow feedback would be triggered so all of the uh these configurations are available to you if you're looking for more details on the admin experience um I would highly encourage you to access our Academy session that we have done just um one last piece for the admin configuration s so we have the um experience service and feedback dashboards that gets populated right so um as an admin um I may want to U analyze the uh feedback that I have received over a period of time or I may want to Deep dive into any of the particular feedback for example a request feedback or an experienced feedback I can do that from this dashboard here Awesome Moving on um to the next piece of information um for the dotted line relationships so let's just say u a example scenario I am Beth right and I have a number of dotted line relationships within my orou structure I can check all of those so my admin has already configured all the dotted line relationships U that are applicable for me and I can check all those relationships on my employee profile here so if I go on my overview Tab and I uh check my team tab here I can see I have two managers one is direct manager Joanna other is the daed line manager or the other manager Ramon and um I have seven reports seven uh people reporting to me out of those seven people three are directly reporting to me and four other are reporting to me indirectly so I can see all those uh uh details here if I click on the or chart I would be able to see the um how this looks on the or chart as well so um let me just um log into this instance once yeah this is the O chart that I can see for myself once all the dotted line relationships have been configured so I can see uh the other manager uh link is here if I click on it I'll see the manager to whom I am reporting indirectly I can see the uh manager to whom I reporting directly here and um all my direct and indirect reports are shown on these tab here the total people reporting to me are nine reports there five are reporting to me directly four are reporting to me indirectly so I can can see all those details here on the or chart with that uh we have covered a very brief overview of our Feb capabilities um I'm just um going to pause here to see if we have any questions from the demo piece specifically Puja is there anything we should revisit or address now I've been answering questions on the Q&A panel so for if you would just see the Q&A panel and if there's any additional questions please put it on the Q&A um we will look to wrap up on time but um um many questions have been answered there thank you awesome awesome so um I'll just take a a couple of minutes more uh before closing the session towards um pointing you to additional resources we where you could get your questions answered so first we have the employee center community product Hub all our employee Center related resources like um features and capabilities release blogs implementation guides um event uh details uh recordings of previous Academy sessions everything is available on this community product Hub the link and the QR code is there on this screen please feel free to explore this other than that um we have quite a lot of events ongoing uh with our employee Center uh product so the first is employee Center Academy uh we do it every third wedes day of month and the link is there the next session is upcoming on 17th of April um other than that we have two offic hours ongoing the first is employee Center deployment officer so uh all your general deployment related queries whether it's for employee Center or employee Center Pro you could uh raise it in this employee um uh Center deployment officers we do it every last Tuesday of a month we have just recently concluded the March one the April 1 is of due on 30th of April then the employee communication is specifically for our employee communication related queries um that's an employee Center Pro capability so uh we do it every first Thursday the next session is uh coming up pretty soon on 4th of April apart from that uh we do have quarterly roadmap webinars um we have recently concluded our q1 um roadmap webinars the next one are due on June 12th and 13th you could see the registration links here um um and the registration link for the June 12th and 13th would be up on this link pretty soon then um our very new series is customer 2 and tell webinars we have already concluded two sessions in this series and the next one are up um on June 18th and June 26th this is um the uh place where uh we show Spotlight on uh one of our uh very brilliant or awesome deployment Stories the last one was talking about Best Buys deployment Journey so please feel free to um enroll yourself or register yourself for any of these events it was pleasure having you all here thank you so much for joining I hope this session was helpful and see you later again hope you have a great rest of your day thank you