okay we are now at one minute past the top of the hour so we will get started uh thank you for joining this live on service now webinar where we will be talking you through the now platform Washington DC release that went live last week in particular we're going to be walking through some of the enhancements and new features and capabilities for IT service management as with all of our customer facing presentations we use the safe har a slide here to show that some of the information that you see in our presentations may include some forward-looking statements I'm fairly confident having reviewed the content of this presentation that everything you see today is ready um for Market launch in the Washington release but just to cover us from a legal perspective if you see anything in this um presentation that is not yet available um in terms of being able to deploy then please do not make any purchasing decisions on this presentation alone so the agenda for today is we're going to cover what is in IT service Management in Washington automating and optimizing service operations there is no marketing what I call fluff in this presentation we are not positioning itsm or indeed the concept of service operations we want to be able to deliver a format of a webinar that that you can consume that includes the features capabilities of what's new so I'm going to walk through now assist for itsm our new digital product release management offering the enhancements in service operations workspace on call Scheduling password reset what's new in the next experience and then the new platform analytics experience and then I'll close off with some enhancements to Workforce optimization and process mining so let's get started with now assist for itm as you will be aware now assist for itm is service now's go to market for generative AI geni the large language models empowered within the now platform that are domain specific to solve your use cases now some of these enhancements in Washington unlock the ability for you our customers to design and connect Genai powered use cases to Virtual agent now for those of you who've been using itm for a while you'll be well aware that virtual agent our native chatbot has been available for some time now since the London release with a low code no code designer to build out conversations enhanced with capabilities like nlu natural language understanding with Gen we are now able to provide faster and better service it provides summarizations of previous chat interactions so that agents can have a 360 degree view of customer issues to improve services and what we're also doing is delivering a more robust integration with Microsoft teams so that our Microsoft customers can get consistent experiences and as you can see from the slide some of the outcomes here are that improved self-service more consistent experiences and increasing self-service rates via virtual agent so you can analyze those conversational nature on catalog items so let's let's move on to the large language modelbased topics within the virtual agent designer now one of the challenges that we've heard with deploying nlu is that you know the concept of having natural language understanding is clearly delivering great outcomes but from an admin experience it's slow and hard to deploy and actually needs you know either a White Glove treatment from our implementation Specialists all really requires you know sometimes weeks or months of planning and uat to get the business needs you know into production so with the help of geni and virtual agent we're seeing that organizations can help those agents drive faster time to resolution for incidents and cases and this new capability in Washington allows you to build custom topics with without the need to create those nlu intents and without the need to design more complex conversations so it's faster time to Value faster implementation of those chatbot conversations and it means you can test the topics using phrase analysis prompt Discovery you know all of the context variables and much more and you can preview it within the now assist panel um within Microsoft teams or slack as well so talking about Microsoft teams what you're able to do again in Washington is harness The Power of Now assist and generative AI when searching for the information you're looking for within Microsoft teams enabling faster answers and to be more productive on the go now again what we're hearing from the field and from our customers in feedback is that employees have multiple tools and they have this swivel chair across multiple apps and UI to find the right information so what we're trying to do is help drive more productivity reimagining how employees work with Gen in a secure and ethical Manner and by providing the now assist use cases within Microsoft teams our customers are now able to leverage to secure an existing platform so you can drive Innovation and productivity for employees across the Enterprise um yep so brand new um in Washington um it's delivered through the store and you can see here that this requires a Pro Plus or Enterprise Plus skew um in terms of the licensing requirements so you can talk to your commercial representative about what that means so wrapping up on now assist um the conversational catalog insights and prompt support this is helping our customers maximize their catalog items by showing which of those catalog items are conversational and which are not it means that they can be labeled as either conversational not conversational and it means that we can also then share recommendations on how to make the non-con conversational catalog items into conversational ones it might sound you know a bit weird but it we need to be able to break them down like that so that we can then use this single checkbox support within virtual agent that enables catalog items to be presented in a conversational way Within agent for itm some of the outcomes driven by this feature here you can see the ability to see the display information and recommended items on how to make them conversational so that's now assis gen wrapped up brand new in Washington in itsm and in the spirit of being completely human just bear with me one minute Brian um I don't know if you can hear the whining in the background but that's my dog wants to be let out this will say 20 seconds there you go there you go God it's me he was whining I was trying to kick the dog while I was multile swiming the present on now now assist Brian did you want to lean in there uh yeah number one I wanted to acknowledge Dumbo and number two um there was a question in the uh in the Q&A that I accidentally hit uh answer live which you did um about VA designer and where it's available and uh the llm version is part of now assist which is Pro Plus um so you answer that question and um so just because we do have a lot of topics to cover uh I'll type in answers to these questions as they come in and if there's time at the end we can do it but I'm not sure if we'll have time so please type them in the Q&A and I'll answer them as we go okay and no more distractions than a dog he's in the garden now right okay right brand new in Washington people have been talking to us about release management you know we're seeing all these enhancements in itsm what are you guys doing release so so our customers are in a state of flux when it comes to Enterprise governance and it's becoming less common for it to have a command and control forceful hand we're seeing a lot of customers you know evolve to more trust and verify form of governance um and with this shift we know that you must adapt to properly enabl autonomous teams have a digital contract with it driving resilience and verifying compliance with minimal overhead now our service operations Vision addresses this well by helping customers better support autonomous teams you know in effect Mo modernizing Legacy processes that are keeping up with the modern digital workloads you know this is all resulting in accelerated productivity faster rate of innovation and better service quality so let's sort of dive in a bit how this really applies to release management specifically some of the traditional methods of release management revolve around Project based way of working where you have application features bundled together and then released together as part of a larger release package that's managed and validated by a central release team quite similarly to how service now goes to Market with our family releases with you know last year Utah and Vancouver and now with Washington across the entire platform with itsm itom you know customer workflows employee workflows you know we package these together so what we're hearing from our customers is that as organiz ganizations modernize and and often adopt more agile and devops practices release management has kind of evolved from this traditional Project based way of working to a product based way of working and we often seeing distributed autonomous teams planning building testing deploying products on a much more iterative frequent basis now of course it has its benefits faster pace of releases quicker feedback an enhanced ability to Pivot but it also has its challenges which means it's more difficult for Central it to have visibility into the releases to maintain that governance and ensure compliance so as a whole release we're seeing has been shifting away from that traditional project way of operating and we're observing Central teams more focused on defining the right guard rails to support and enable the product teams to get their work released in a compliant manner now digital product release the new DPR product it does not Encompass capabilities to do the build testing or even the actual deployment of a product what it does do is it ties these three phases together from planning through to deployment now as the layer validating when a product is ready to progress from one stage to the next via policy checks we're seeing that these policies are datadriven validation checks and and of course we can apply automation they happen automa ially leveraging data from records and 30 third party Integrations so what we can do is we can think of policies as like Gates that deem when a release is ready to progress from one phase through to the next and once all those policies tied to a particular phase are checked as compliant then the product can move to the next phrase you know we also have the concept of tasks you know these tasks are designed to explicitly be looked at by a human being so that any manual checks that are required can cover all of the necessary actions like gaining legal approval design sign off they're not what are used to determine if a product can progress to the next phase but that being said you know we have the policy there that checks to see if all those tasks are complete and that can be Associated to one a few or all of the phases now at the bottom of this uh slide here the visualization you can see so many third party cic CD playing orchestration security monitoring tools these can all be leveraged Within These digital product release policy checks it can leverage devops data model to integrate with these tools um it does not require devops change velocity to use it however that can obviously be seamlessly integrated and uh oh I just clicked on the wrong side here you go so historically we' focused on you know the last mile what needs to happen just before deployment and that's where a lot of our customers create changes with tons of custom checks to validate if the code is ready to push to production um what we're doing is we're shifting those same checks to ensure um a broader range of criteria met and validated at the times you know before A change is loaded and logged and the code is deployed so as an app SL feature summary here this is our new modern release management solution tion enabling those product teams to plan and deliver new versions of products consistently again this is licensed within the professional or Enterprise skew so that's itm Pro itm Enterprise and this is going to help our customers keep up with that need for Innovation more and more embracing agile methodologies and shifting from that Project based to Federated product based way of planning building and delivering so the product that is distributed product teams um it connects those product teams to release with endtoend visibility automated validation using reusable policies controls and it enables release managers to codify their policies so they can automatically validate compliance they can Define the policies that can be reused across configurate release process templates helping the product teams to understand if they're on track to deliver based on completion parameters and just provides that much more holistic visible ility into the overall release Readiness of products that are delivered by these distributed product teams now as a result our current release management V2 what we're going to call our Legacy release application this will eventually be deprecated following this release of DPR and that will follow our standard deprecation process um which today is over three releases um and again you can look on the product documentation site from service now or even on the community to learn more about the deprecation of the Legacy applications Brian before I move on to service operations enhancements any questions in the chat or you need addressing or any comments feedback um the questions so one specific to DPR was in the graphic that shows uh the life cycle a lot of the front front end activities are part of SPM and then the the kind of testing and prep are part of DPR so I clarified that one uh there's a few questions about the now assist that I'm going and and finding the answers to uh to to add into the Q&A panel okay thank you very much y so let's talk about some of the enhancements or some of the many enhancements we've made within the service operations workspace now at our knowledge event last year we ran some labs and we ran Labs on the configural workspaces and service operations workspace and we had a lot of feedback thank you feedback is a gift based on the ease of configurability or let's be transparent the difficulty of configuring service operations workspace what we're hearing loud and clear is that as customers you want to adopt this technology this userfriendly interface that single pan of glass recognizing the benefits of the outcomes of managing those Services teams and operations teams together within that unified pane of glass so what we focused on with the latest enhancements delivered through the store and in line with the Washington release is a lot of focus on the admin setup experience to make improvements on going to Market faster being able to deploy these capabilities quicker so let's look at in improving the field level recommendations on the incident record this is really going to be driving agent efficiency so on the field level recommendations you know on the incident page agents can now leverage AI to help with the incident process and it's available as part of the new service operations workspace you know the 4.2 release which has been available actually since the February time frame from the service now store we're making these um releases for service operations workspace and for now assy quarterly through the store so that you're able to take advantage of these capabilities you know more frequently than our traditional family based releases that are twice yearly and with this agents can now view that top down recommendations with a drop- down View and that's going to help drive faster meantime to resolution and it's going to improve agent efficiency one of the other enhancements we've made within the workspace is the on call Scheduling application now this helps ensure that the dedicated support team members are available to resolve issues when they arise you can set up these onc call schedules roster rotations escalation policies you know for groups determining the current contact for an escalation and what we've done in is we really reimagine the on call Scheduling experience bringing it within service operations workspace with this modern and intuitive user experience so the ability to resolve scheduling conflicts gaps for groups act on absence requests for groups managing shifts schedules Etc this really can help us manage those escalation policies um triggering rules and notification preferences for groups and then for the uncle admin there's the same functionality as the shift managers group manager that can be expanded to any groups that are applicable to to work on those shifts and in addition we've enhance the um scheduling calendar to be able to create and manage those shifts and as you can see from the bullet points here on the slide it means that those managers those CIS admins they can easily create or manage those existing shifts from the calendar within a UI action or even by dragging and dropping from within the calendar view this makes it a lot easier to to be able to manage this this feature and the ability to create a new shft new shift from scratch can you you know leveraging those shift templates that have already been defined and then finally in addition to that that calendar view you can view and edit all of the shifts from the side panel tab in the form of cards that indicate shift data like names the number of active days the start time the end time even across multiple GEOS time zones and all of the shift members and then finally for the on call Scheduling the notification preferences now that means that agents can actually view or edit their notification preferences by navigating to the on call notification preferences tab we've literally made it easy to navigate and easy to find so those preferences can be set based on the schedule for example is it a weekend day or is it a working day Monday to Friday as well as modifying the number of attempts it tries you know those channels for the for the scheduling communication channels as well with the third party Integrations includes email Voice SMS and the pre-built integration within Microsoft teams and then for the escalation policies you know group shift managers and admins they can now manage trigger rules all of those policies and notifications for the teams opening up the records going to the escalation triggers and policies tab so having that again single pan of glass single user interface easy to navigate between the tab and and within the the one interface in preventing that swivel chair you know multiple applications need and of course those escalation triggers can be set for all the team views based on table and triggered when those predefined conditions have been met and of course you know there are Advanced options with scripting available and those escalation policies you know that they really Define all of the steps and the Playbook and the notifications required so some major enhancements a big up lift to the on call Scheduling um and within service operations workspace all available today in Washington now lose count the number of times we spoken about enhancements to password reset but it's you know one of the most common it use cases for any organization across any vertical any size you know and even any device whether it's a laptop a mobile or you know whatever system of record or applicational feature the need for supporting better password resets is is just continuous so we're continually making those enhancements and I've just got a couple of slides here you can see the secure config assistant for password reset you know with this we've created a technical framework that generates a security score for password reset process and what that does is all of the people that are responsible for the password reset processes those process owners and admins they have actionable recommendations if there is a deviation between the maximum and the current score and also this new soft pin exploration framework enhances all of the outof boox product security providing customers that use a soft pin token for a more secure password reset experience and and basically how it's done is by enabling the exploration of soft pins managed by the password reset admins it gives them the ability to configure the time window of exploration and sending expiration emails to any users as well as virtual agent notification and then history policies that end users cannot reuse an old token so again making it much more robust and more secure and for the end user they can see the indentification of when a soft pin is due to expire as well as you know choose to receive those emails or virtual agent notifications when that soft pin is expiring so more enhancements around password reset and that leads me on to what's new in the accelerating adoption um so in feature Discovery what's new so customer admins can because of the sheer volume of innovation that we're packing into these releases what we're hearing is you know where do I get started you know what's best practice for deploying these products and we're hearing that customer admins are overwhelmed with all the capabilities and Innovation and that means that being the primary Persona responsible for both socializing new capabilities as well as mapping those business needs to the now platform capabilities it can sometimes become a bottleneck and those admins may have limited domain knowledge and bandwidth and on the other hand you got Advanced users that can have the best sense of need and can even even be the early adopters um of all these capabilities provided they're aware of them so the net result of the Gap is that some customers are not really seeing that they're able to fully realize the full value of the platform now we know that product adop option is one of the top priorities for customers to demonstrate value of your investment in in the Strategic platform so what's new Bridges this Gap by making the new capabilities aware to users so they can organically Drive adoption you know it's bite-sized content easy to consume made available within the help section where you can get a summary of all the new capabilities and drill down to the details you know the context really here is you know at the application layer so that the user role and you know the user is not overwhelmed it's easy to read easy to consume easy to digest um format that you can quickly and easily see the Delta and what's new and even better it doesn't just show those capabilities um that are available it shows what's installed and what's not installed on your environment so that you can collectively influence deployment by justifying the business need so that's what's new experien to really help Drive in accelerating adoption and of course then the question is how do you measure success well guess what within the success dashboards we've made some more enhancements this release really is just packed with more and more goodies one of which is more enhancements to the success dashboards to really help Drive business um visibility of the value that you're providing so while success dashboards has a number of prescriptive kpis we're hearing that you want to modify the contributors based on your needs obviously and this involves navigating the kpi tree and making modifications there and and the current guided setup experience out of box we're hear in feedback that it isn't the easiest way to navigate the kpi tree to understand and modify those success contributors which can make it difficult to modify or even deploy the dashboard so it's really important to have this success dashboard it can lie as an acceleration uh an adoption accelerator but it can't itself have adoption challenges so you know it's otherwise you know it's going to be like going around 360 Degrees you know is it chicken or egg you know what comes first so what we've done here really these enhancements it's an enhanced guided setup experience within success dashboards you know we're really putting the focus on the admin experience here allowing you to easily Traverse the kpi tree to visualize the contributors to the success dashboard and then you can make modifications on the Fly and we've added some configurations for operational success and for benchmarks now when I talk about improving the kpi coverage you know it's a great tool for measuring the success of selfservice but it doesn't really provide you know complete success metrics across the entire itm product suite and that limited coverage doesn't really do justice to the product overall because success is being achieved from every aspect of your itsm investment not just from shifting left or doing self-service so what we've done in Washington is we've improved the coverage of success dashboard by adding coverage of a ton more success metrics from additional products all integrated in in the benefits of that one platform one single data model and new products and capabilities and I can quickly list a few that are now all available within the dashboard things like AI search task intelligence advanced work assignment which includes the skill-based rules in wfo Workforce optimization scheduling virtual coaching U utomatic identifying coaching needs remedial actions we've got playbooks collaboration and notify as well so having this improved kpi um coverage is really helping improve the coverage of success metrics overall and what that contributes to is just operational success on the dashboard and we've extended it to report that operational success with those metrics along with the product success metrics all within the same dashboard so one holistic view into value from the entire itm implementation helping you measure and evaluate performance of all of your key process flows core itol processes like incident change major incident you know request catalog request all of the on call and interactions and why we added it really was to reduce the process owner and all of the executive touch points to see these operational metrics and it's a much more prescriptive dashboard within that next experience UI with all the metrics that matter at the time they matter within the time that they're being viewed so that really is driving operational value to Business Leaders and process owners netn net it simplifies the need for customization to add dashboards or any data visualizations it's there all out of box so on the topic of reporting we've reimagined the platform analytics experience we now got this unified experience for performance analytics reporting all of the user experience analytics process mining so platform analytics is in Washington a much more modern and intuitive analytics experience and the focus there if I was going to underline it would be experience it's the experience analytics that matters to you delivering value with capability for all of your service now data now the challenge that we're solving for here is that teams are struggling to get that unified view of data across the platform you know data data's key right but it's only as valuable as the tools that you have to put to use now platform analytics it's that unified experience that pulls together all of those analytics and data and Reporting so that you can monitor measure and anticipate Trends across performance analytics across Advanced reporting and all of your user experiences and what it does is it provides secure simple access to all of the kpis the metrics that you can use to proactively optimize business services so you can make those continued improvements to your processes aligned with organizational goals you know turning the IT team into an enabler for the business rather than a cost center and that means by leveraging that trusted in platform data this solution can give you realtime actionable insights needed to make Better Business decisions that can result in better service quality and increased efficiency so let's talk about work force optimization enhancements oh I I should have run the animation first this one's got a nice little neat animation in let's uh take a sip of water while that plays Brian how are we doing for questions um I've been blazing through the Q&A panel uh there a lot of questions around the packaging and difference between DPR SPM um touch on a little bit of devops change velocity that's more about the pipeline integration um so like I was question on GitHub actions and yes we integrate with that so that's in the [Music] chat um some of the now assist like what's the difference between conversational and non-con conversational basically the how The llm Works versus the topic flow uh so I provided a link on that as [Music] well right there's a large there's a lot of attendees on has calling a lot of questions and uh one person trying to keep up so I think we may have to answer some of these afterward we absolutely will and the thing is we can follow up and the the recording will be posted to the community um for live on service now um so you on that recording you'll have all the nuances of me kicking the dog out so he can go out to the Garden me taking a water between slides and even realizing one of the slides didn't have a video animation but that humanizes the whole experience right we're not all robots and and and virtual agents here we have over 1100 live attendees on that webinar so I'm not sure how close that is to being a record but thank you everyone for taking the time uh let's move on to wfo Workforce optimization enhancements now Workforce optimization and process mining were launched um two years ago now as part of our itm Enterprise potentially three years ago Paris whatever go that and of course we now also have them available with Standalone skes we can talk about the the user based price model Brian I know you've got some some details around that but from a feature capability standpoint let's talk about how wfo Workforce optimization develops High performing service teams to optimize schedules work assignments provide near realtime visibility into all of the incoming work items all of that demand onto the users providing skills they need to succeed within one paint of glass one user intuitive user interface in that one workspace now what we're hearing is that managers are spending a lot of time digging around for data across multiple tools multiple um you know Silo tools and it can quite often be limited by rid tools to improve the performance of their teams they can be slowed down by pulling together information and reports from disparate systems and taking look at snapshots of historical and realtime data and what we're hearing the need for is that managers and leaders need a solution that not only improves the quality and efficiency of service teams but it increases team satisfaction and and seat so agents service desk workers need a solution that is going to help them grow their careers and make them feel valued and empowered and engaged in their work and one of the solutions that we've added is peer-to-peer recognition it's one of the strongest reinforcements for a motivated Workforce who doesn't love to get recognition in Kudos no comments Brian um which enables U managers to incentivize improving agent performance and skills through public recognition of achievements and expertise and it means that agents can realize and view rewards and we can gamify you know this for having their recognition of on their digital profile page you know Badges and shiny trophies and you can standardize and have it as a scalable way to create criteria for employee recommendations for work assignments where you can view weighted recommendations based on the best match we have simplified assigning work with calendar filters to find and identify work items based on your ID the assigning the shift go location and much more and then being able to specify which of your groups are seen and leveraged across all the modules within the manager workspace focusing on the groups that leaders manage daily and that really expands the manager of manager use cases so just to recap there recognizing individual and team achievements through this PE recognition being able to intelligently schedule work recommendations based on team skills and availability and creating that holistic overview and transparency for Leaders with group specific views for all of the teams and then process mining um Brian you're um you're a little bit more of a subject matter expert than me in this area so help me work my way stumbling through this process mining obviously helps customers optimize business process processes by uncovering Trends and patterns right and you know the the way we positioned this when we launched this was that customers are telling us they have inefficient business processes that are slowing down work and just driving up the cost of work and process mining we've been just continually innovating and delivering innovations that make optimizing processes faster and easier so new in Washington is that automatic detection of additional common process inefficiencies and then we have that autogenerated dashboard and again improving the admin experience with this accelerated setup so it's a continuation of the work that I've spoken about with admin Center service operations workspace just our theme of improving the admin experience overall yeah let me just touch on this real quick so I noticed the typle on the slide um there this is available as an add-on to Pro uh or in the Enterprise package um so it's not part of Pro by default it's an add-on and U yeah this is an evolution since we released process mining back in Paris and uh We've now have of course multi-table support uh within service now and then when we get to the next couple of slides we also now have external data as well that we can ingest and mine uh so we're doing a a cross system workflow we can go through that and um then we do uh I think the next slide is about the Builder experience right so uh throughout this presentation you've seen some of the things we've done around admin consoles and really driving adoption and making that easier to do and process mining is no exception so there's a builder experience here to help people get up and running Define what the project is what tables you need to be mining what questions are you trying to answer what kpis are you trying to improve so taking some of the guesswork out of uh running a process mining uh uh project hey so you know how do I start what the recommendations for creating those projects know what's an activity a breakdown definition how are those activity definitions different than breakout definitions or where can I get an overview of the project configuration so by providing that comprehensive guided experience for new users it really helps to navigate that whole project setup and accelerates their first time to Improvement and then the last slide on process mining is this multi-dimensional process mining for external data again we're hearing a lot from the field about you know what what we doing with service now data and external data and you know customers are telling us that their business processes span both service now and and some of those other strategic platforms and external applications you know like might be a laptop purchase that's been the the request catalog request could be initiated in service now and fulfilled in another tool for example like sap AR Reba so by being able to identify process Improvement opportunities across these multiple platforms applications it means that we can consolidate the process visualization onto a single map that gives that much more efficient analysis so with this multi-dimensional you know process mining what customers can do is visualize the entire endtoend business process you know within service now outside of service now and they can set up that multi dimensional project that can consume data from these tables in in and outside of service now into a single process map to further analyze process Improvement opportunities now obviously you know if you've got a very high um experience of using performance analytics process Excellence contining Improvement this is really going to be you know a game Cher and a much more significant enhancement for you if you're driving those process improvements so from a feature capability standpoint from certainly within itm clearly you know within the platform there are so many Innovations our platform release deck had north of 250 slides across the various workflows customer employee technology workflows so what we've done here is we've done a deep dive really or certainly a deeper dive into those enhancements specific within it service management so without any remiss it would be just quickly sort of closing off on how you can take advantage of these capabilities is by upgrading to Washington and we've tried to make it easier with those admin experience improvements and these tools within the platform that can help you with your questions simplify and streamline your upgrades clearly ATF automated automated test framework can help you reduce your upgrade Time by replacing some of that manual testing with the automated testing we have the instant scanner available it's a tool that you can use pre and post upgrade to check for all your health issues on your instance in production obviously um identifying opportunities to address best practices ensuring smoother upgrades then we have the upgrade Center which allows to preview manage and monitor um the upgrade from start to finish and then the upgrade plan that we released back in Tokyo this further reduces the manual effort by packaging and applying apps customizations all the records that need to be skipped to multiple instances and of course you can learn so much more on our on our product documentation site as well as having the release and upgrades community so the live on service now webinar will be posted Community we have the release and upgrades Community where it's a great place to ask questions get answers from your service now peers where you can subscribe and stay clued to what's new from service now the upcoming events and the latest best practices so subscribe to the community receive notifications about popular post upcoming events and you know back in Vancouver we we launched localized versions of the upgrade kit it's multilingual now can certainly our friends in Asia Pacific we've got Japanese Korean and more languages soon so we're expanding Beyond English and this particular webinar as part of the live on service now series and and you can scan the QR code to find out more this is where we had webinars meetups workshops again through the community where service now experts will share what's new um from service now providing prescriptive guidance for implementing and deploying all of our products we know that you love the live demos and the opportunity to connect with peers so again scan the QR code and learn more about this interactive event series for what's new and live on service now and then finally the Washington DC release upgrade kit so Washington went live last Wednesday and it's now available with General availability so this upgrade kit contains a playist of valuable links demos and much more to help you get everything you need from your upgrade by visiting the community releases and upgrades page we highly recommend that you download the kit um you know as it's now available and again a reminder that there are localized versions of this upgrade kit as well I think Brian we still have a little bit of time before the top of the hour but that actually concludes the slides that we were going to present all right I think I answered just about every question that I can answer quickly uh there are number of these that I did not answer because I want to get the uh the exact documentation link it's not that I'm ignoring them and like I say so the live on service now series will be posted to the community and we'll make sure that we follow up with the aners to the questions that haven't been addressed as well to Brian thanks for being my partner in crime for this webinar um thank you to everyone who's attended still got nor of 750 live attendees that have stayed for the Q&A as well I can see the numbers starting drop off we're coming to a natural conclusion for the webinar thank you for your feedback thank you for giving up your time and thank you for listening to the presentation we hope it was worthwhile and we hope it's going to help you get more value out of your investment in service Nails itm thanks Brian thanks everyone for attending all right thank you have a good day everybody