Michael Lombardo we are here in Las Vegas service now sales kickoff 2024 we're also at the top of quarter 1 a lot of energy is taking place not just in this room but there's a lot of energy in the service now ecosystem I would love to know what are some of the things that you're most excited about where the platform is going and what's in store for the customer it's so exciting thank you for that and and yes so happy to be here back in Las Vegas with the legendary Kali we're here sales kickoff 2024 we're at the Glide fast happy hour we got a I don't know maybe maybe 500 people here from service now it's just insane I'll tell you I am so excited to see the service now partner ecosystem in the partner program truly leaning in we just had Erica valini up on stage today at the partner kickoff meeting to just talk about how they are leaning in on expertise on capacity so Partners ability to truly deliver these massive outcomes for customers and also the backing up the commitment other service now Partners have for their customers so we saw some great updates from the service now partner management team that I am just so excited to see being implemented in 2024 thank you for those updates and it looks like you've got a bit of insight information not that I'm asking you to reveal anything that you shouldn't let us know now but what I do want to know is after hearing those updates how well positioned is Glide fast to deliver on that we're in never a better position than we are today we are ready we've we have so much experience under our belt we've really been very wide and deep in the service now space meaning we've covered almost every single industry every single product and we've gone so deep on every single one of those initiatives in in in projects with our customers that we are truly experienced the most experienced partner and the most consistent partner because there's been so many leaders of the space that have delivered great outcomes for their customers but after a year two years they get acquired they turn into a different company and that company doesn't exist anymore and glide V has proven time and time again that we are the most consistent partner and that's revealed through our retention in the last 12 months we've had 93% voluntary retention what is the highest in really any Tech sector but 100% in the service now space so it's just an amazing time to be a Glide fast you talked about how at Glide fast we're able to go both wide and deep I know of another service now Elite partner but the way that they operate just knowing people who work there probably the most brilliant technical consultants I know will be on a sack Ops project and then turn around and be in the hrsd project right we have centers of excellence talk about that yeah our centers of excellence and our whole leadership team and our whole delivery team shout out to the whole Glide fast team cuz that's what makes Glide fast special it's not these parties it's not you it's not me it is our delivery team who go above and beyond for our customers so we've segmented and created an organiz structure built to match service Nows and to match their products and their Industries and that has proven value for us and our customers because we've been able to focus and not stretch people too thin and focus on executable outcomes and true results for our customers when you talk about results we know that the platform capabilities are growing almost at lightning Pace AI is top of Mind tip of tongue and it also was top of Mind tip of tongue at knowledge 23 Dave Wright was talking about in 2023 everybody's excited about AI but in 2024 is when you show improve I would love for you to talk a little bit more about how service now is delivering on generative Ai and what that means for the customer absolutely and I'll even I'll even one up you and I'll talk about how Glide fast fits into that picture because everybody's excited about a a everybody every CIO wants it you know why because it's going to be Roi whatever organizations spend on AI they're going to get that over two three times fold now the the challenge with with geni in any system in in particular service now is that there there are steps that need to be taken for Readiness for AI you have to have your system set up the right way configured the right data for AI to grab a hold of that and leverage it for you to for you to get rooll in in in running so Glide fast has really worked on a solution to get customers truly prepared for Genai because it's coming it's here 20 2023 was the year of preparation 2024 is a year of action around Ai and glide fast is going to be the company to help these organizations Steward them to this journey final question Michael Lombardo yes when we were here 7 months ago yeah in Las Vegas Yes I asked you and you surprised me I said Michael Lombardo what is your superpower and you said your superpower is love I look around this room and though chicken wings and beer is nice there is something infectious about what you created here I don't know do you have any thoughts on that as a final question yeah I I have to say I where you were going with that question I was thinking just the word trust was in my brain the people around here they love the parties all that but we all of us share one thing is that we trust service now we have trusted service now for many years I'm looking at my friend Jeremy right here we've trusted service now for so long and it it came true like it it service now the promises that it made to us when we when we took the the leap of believing in service now it actually came through and it's still coming through and that's the same thing with glide fast people so many people here believed in Glide fast when we were just a 10 20 employee company and they've watched us grow with service now we've delivered for their customers we've delivered for for their peers and their friends it it it's just a celebration to see something so great two great things service now in Glide Fest together delivering for customers okay well that's it Michael Lombardo mayor of service now promis me that we will do this again four months from now and now it's 24 100% I got one more thing and I just want to thank you for all you do for the community collie because so many people look up to you and you've grabbed hold on a on a different uh group of people the newcomers that are that are coming in the people that are trying to be developers the people that are trying to get to Advan their careers which is something a lot of the the veterans in this space want to contribute to but don't you have the air of those people and they trust you and they believe in you so thank you and the reason why you're at Glide fast and you're so successful is cuz you put yourself out there selflessly to help others and that's what happens great things happen when when things like that start appreciate that all right let's go let's go [Music]