Why employee engagement is critical to an organization

Employees are the most valuable asset within an organization, making employee engagement critical. It provides them with a sense of purpose and connection that fuels their work. However, employee disengagement can negatively impact team morale.

In the current hybrid work environment and with the prevalence of remote work, team engagement is at an all-time low. The limited face-to-face interaction and inadequate recognition or appreciation creates a ripple effect that results in decreased team productivity. To address these inefficiencies, it is crucial to implement strategies that enhance employee engagement, increase productivity, reduce turnover, and foster stronger work and customer relationships. Utilizing an appreciation tool proves beneficial in bridging this gap, which is why many individuals opt for third-party tools. However, numerous challenges accompany this decision.

Challenges with using third-party tools to motivate employees

Your IT agents already face the challenge of solving complex problems daily while juggling disparate tools. It would be counterproductive to force them to use an additional third-party tool, such as a chat application, to recognize their teams or peers. Agents want a one-stop-shop and there is a clear demand for a comprehensive 360-degree view of customers and business entities. Constantly switching context to give kudos to their team using another tool would likely discourage them from using the appreciation tool, leading to a disengaged workforce. Moreover, it fails to provide them with the visibility and recognition they rightfully deserve. Hence, it is crucial to utilize a tool that seamlessly integrates with the existing problem-solving tools employed by agents.

Applaud in Service Operations Workspace—a game changer

Your agents rely on the Service Operations Workspace to start their day, whether they are on call, working various shifts, or following different schedules. It is crucial to provide them with timely recognition that aligns with their current tasks. What better way to accomplish this than by using Applaud, integrated directly within the Service Operations Workspace? With Applaud, your agents can easily show appreciation to their teams with just a click, right from the homepage. They can also view all the appreciation and recognition happening within their team, creating a positive start to their day.

Personalize appreciation for your teams using Applaud

Applaud offers a range of occasions for celebrating your teams' wins, and you also have the flexibility to create custom occasions that align with your organization's values. When appreciating your team, you can include a personalized message, and others can like and comment on the appreciation. Furthermore, you have the choice to make the appreciation visible to others, promoting employee engagement and fostering a collaborative environment.

When teams or peers get recognized during moments that matter, managers and agents can see that right on their home page. This immediate visibility of recognition during significant moments serves as a motivating factor, encouraging them to begin their day with a positive and enthusiastic mindset.

Optimize the use of Applaud when you manage your teams

As a manager using Workforce Optimization for ITSM, you can analyze reports and aggregate data. This includes identifying which team members have given and received the highest number of applause, and which ones contributed most recently to the recognition using the leaderboard. This valuable information allows you to gain insights into team performance and recognition trends.

When teams or peers get recognized during moments that matter, managers and agents can see that right on their home page. This immediate visibility of recognition during significant moments serves as a motivating factor, encouraging them to begin their day with a positive and enthusiastic mindset.

More possibilities with Applaud!

Applaud's integration with GenAI opens a world of possibilities. You can effortlessly compose custom messages to appreciate your colleagues, or even receive automatic recommendations to acknowledge their spontaneous assistance. This seamless integration enhances the ease and efficiency of expressing gratitude and recognition within your team.

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