Introducing the "ServiceNow {GenAI Inside Track} Now Assist for IT" video series – an immersive journey into the world of ServiceNow's GenAI solutions, designed to provide customers with an exclusive insider's perspective on leveraging the power of artificial intelligence to drive business success.

Episode 1: A GenAI Customer Story. sets the stage by showcasing a real-life success story, where a large insurance company has harnessed the power of GenAI to streamline operations, enhance customer experiences, and drive bottom-line results. These stories serve as a testament to the transformative potential of ServiceNow's GenAI offerings.

https://youtu.be/4STP4GX4bNc

I*n Episode 2: GenAI for IT Agents,* viewers gain invaluable insights into how GenAI empowers service agents to deliver exceptional support experiences. From intelligent case summarization and knowledge information, GenAI equips agents with the tools they need to resolve issues faster and more efficiently, ultimately elevating customer satisfaction levels.

https://youtu.be/Rt1%5FMIbzDvI

Episode 3: GenAI for IT Self-Services explores how GenAI transforms the IT service delivery landscape by empowering users to effortlessly access the services and information they need, when they need it. Through intuitive self-service portals, Virtual Agents, and automated workflows within third part chat functionality, GenAI enables organizations to enhance productivity and drive operational excellence.

https://youtu.be/qLbHHsBQ%5Fso

The journey continues in Episode 4: The Road to Knowledge24, where viewers are treated to a behind-the-scenes look at ServiceNow's flagship event dedicated to knowledge sharing, innovation, and networking. Attendees gain invaluable insights into the latest trends, best practices, and emerging technologies shaping the future of your company's digital transformation.

https://youtu.be/3p%5FV%5FNAFj0k

In Episode 5: What's New in ServiceNow's Washington Release, viewers are introduced to the latest innovations and enhancements introduced in ServiceNow's Washington release. From AI-driven automation to enhanced security features, the Washington release empowers organizations to stay ahead of the curve and deliver unparalleled value to their customers.

https://youtu.be/OQVh61ZKHQw

Next in, Episode 6: GenAI for IT Operations Teams highlights how GenAI revolutionizes IT operations by providing teams with actionable insights, predictive analytics, and automated remediation capabilities. By proactively addressing issues before they escalate, GenAI enables IT operations teams to maximize uptime, minimize disruptions, and drive business continuity.

https://youtu.be/zkxhoWG%5FBrQ

Finally, in lucky Episode 7 we touch on hands on GenAI workshops " Now Assist for ITSM Global Workshops". I invite you to embark on a quick journey into the world of ServiceNow's hands-on GenAI global workshops. Get ready to dive deep into the heart of innovation as we uncover key insights and revelations from these transformative global events.

https://youtu.be/oQlxoL5BPz0

As businesses continue to navigate the complexities of the digital age, ServiceNow's GenAI {Now Assist} offerings stand as a beacon of innovation, empowering organizations to unlock new levels of efficiency, agility, and customer satisfaction. Join us on this transformative journey with the "ServiceNow {GenAI Inside Track} Now Assist for IT" video series, and discover firsthand the power of GenAI to drive business success in the digital era.

Stay tuned for upcoming episodes as we delve deeper into the world of ServiceNow's GenAI solutions and explore the endless possibilities for driving innovation and growth.

Together, let's harness the power of GenAI to redefine what's possible in the world of digital transformation.

We'd love to hear from you! Have questions about GenAI or suggestions for future topics? Drop them in the comments below, and let's continue the conversation. Your insights and feedback are invaluable as we strive to deliver content that empowers and inspires.

See you in the comments section!