[Music] so awesome great to be back with you four minutes four questions here we go question one now assist for it self-service what is it tell me about it please yes absolutely great to be back Chad as always as always now yeah now assist in self-service really again it's going back to our form of saying we want to help requesters get what they want with as little friction as possible so that means making the virtual agent more engaging right and making our search experiences as well more engaging get to the point don't blabber it just help me get my answer so that I can move on and do the things that matter most and that that is key and other episodes you talked about the customer wins so I think that's a great point so question two question two why do you believe this is a game Cher for people and customers looking to really just get up and running with self-service quickly yeah so I think starting off with our uh the administration experience right it it is virtually non-existent I mean customers can get up and running in about 15 minutes and that's simply by L leveraging their catalog items and their KB articles that means those two artifacts can be serviceable inside of the virtual agent and made conversational and more engaging for the requesters so immediate Roi with that one yeah and you talked about that in an earlier episode that that it still amazes me that's amazing okay so question three what do you feel that service now offers in unique value or success metrics like what have you seen with customers early on with this yeah um self-service right it's really about shifting left so um and then I don't want to unell the The Experience right we we we pride ourselves in providing very very pleasant experiences for our requesters um one thing we know is that even our own now and now team has has benefited from a 20% lift on self-service in which they're saying is incident avoidance which means that a requestor coming to the portal was able to get what they want and not log a ticket within 24 hours which is a pretty conservative estimate if you ask me because 24 hours is a long time to wait before we try to realize that hey we didn't solve their problem yeah and it and it's done internally like we're drinking our own champagne so that's a great Point all right last question here we go four what do you see as a road map coming for for audiences and maybe we'll show this at K24 but what is the self-service road map that you're seeing with Gen yeah so one of the things that I'm most excited about is uh there's actually two of them one is our multi-turn KB articles which I think is really going to be cool so it allows your requesters to follow up with the KB articles that they're connected with and really ask you know deep rooted questions and get to the get to the get to the source that they're after right right the other one I want to talk about is our plans to reinvent self-service we understand that you know when you are reading an article the best vehicle for that is actually the portal but when you are trying to fill out a catalog item the best vehicle might actually be the virtual agent and so what we're trying to do is say hey it shouldn't be on you to figure out where to go and when we will bring that to you so that you just need to focus on your problem you tell us what it is and we will connect you with the right experience so that you can self- serve much faster that's awesome I look forward to seeing hopefully it's that knowledge so with that that concludes our four minutes and four questions a any questions comments concerns that they might have uh people watching this reach out to us in community is that correct you'll see the uhct you'll see the URL at the end of this ASF I look forward to another session thank you as always good sir thank you chck