To help a bank become DORA (Digital Operational Resilience Act) compliant using the ServiceNow platform, the following practical steps can be taken:

1. Conduct a Readiness Assessment:
   
   • Assess the bank's current state of compliance with DORA requirements.
     
   • Identify gaps and areas that need improvement.
     
   • Prioritize the requirements based on risk and business impact.
2. Define the DORA Governance Framework:
   
   • Use ServiceNow's Governance, Risk, and Compliance (GRC) module to establish a DORA governance framework.
     
   • Define roles, responsibilities, policies, and processes for DORA compliance.
     
   • Establish a risk management strategy and risk appetite for DORA compliance.
3. Implement DORA Risk and Control Management:
   
   • Leverage ServiceNow's Risk Management module to identify and assess DORA-related risks.
     
   • Define controls and control objectives to mitigate identified risks.
     
   • Automate control testing and monitoring using ServiceNow's Integrated Risk Management (IRM) capabilities.
4. Manage DORA-related Incidents and Vulnerabilities:
   
   • Integrate ServiceNow's Vulnerability Response and Security Incident Response modules.
     
   • Streamline the identification, assessment, and remediation of DORA-related vulnerabilities and incidents.
     
   • Automate incident response workflows and reporting.
5. Establish DORA Compliance Reporting:
   
   • Use ServiceNow's Performance Analytics and Reporting capabilities to generate DORA compliance reports.
     
   • Configure dashboards and scorecards to track DORA compliance metrics and key performance indicators (KPIs).
     
   • Automate the generation and distribution of compliance reports to relevant stakeholders.
6. Facilitate DORA Audits and Assessments:
   
   • Leverage ServiceNow's Audit Management module to plan, schedule, and conduct DORA audits and assessments.
     
   • Maintain audit trails and evidence repositories for DORA compliance.
     
   • Manage audit findings, remediation plans, and follow-up activities.
7. Integrate with Third-Party Tools and Services:
   
   • Utilize ServiceNow's Integration Hub to connect with third-party tools and services relevant to DORA compliance.
     
   • Integrate with security tools, IT service management (ITSM) tools, and other essential systems.
     
   • Automate data exchange and synchronization between systems.
8. Provide Training and Awareness:
   
   • Use ServiceNow's Learning and Development modules to create and deliver DORA compliance training.
     
   • Develop training materials, courses, and assessments for employees and stakeholders.
     
   • Track training completion and certification status.
9. Establish Continuous Improvement:
   
   • Regularly review and update the DORA compliance program based on changing regulations, industry best practices, and feedback.
     
   • Leverage ServiceNow's Continuous Improvement Management capabilities to identify and implement process improvements.
     
   • Foster a culture of continuous learning and optimization within the organization.

By following these steps and leveraging ServiceNow's comprehensive GRC capabilities, banks can effectively manage their DORA compliance journey, mitigate risks, and demonstrate operational resilience in the digital landscape.