Dear SecOps Community Members,

Over the past few weeks several customers and partners, have inquired how to go about configuring conference calling in Major Security Incident Management (MSIM). The steps to do so are documented here:

https://docs.servicenow.com/bundle/washingtondc-security-management/page/product/secops-integration-...

However, we wanted to take it a step further. Thanks to our hard-working Engineering team, we’ve put together short how-to videos that walk through the steps required. Refer to the corresponding section below for your desired configuration.

1- How To Configure MS Teams Calling (pre-published configuration):

2- How To Configure MS Teams Calling with MSIM (self-configured):

3- How To Configure Zoom Conference Calling with MSIM:

4- How To Configure WebEx Conference Calling with MSIM:

We hope you find those resources helpful on your deployment journey!

Cheers,

Antonio