[Music] greetings my name is Sam nardella and I a senior digital suja consultant specializing in security operations today we'll be taking a sneak peek at now assist and sidebar chat for security incident response this presentation may contain forward-looking statements that reflect the current beliefs of service now and are based on current information available these forward-looking statements should not be relied upon in making purchasing decisions first we'll be looking at now assist for security operations now assist boost productivity of your analyst while compressing your meantime to contain we've heard that analysts spend a lot of time summarizing incidents right and reading resolution notes as well as searching for context on incidents so the business need we are looking to address is for teams looking to spend time and resources on more pressing issues and automate busy work and predictable tasks you can then use now assist for security operations to quickly summarize security instance generate resolution notes and understand the life cycle context for incidents native sidebar chat will enhance operational continuity reduce error and improve overall efficiency in the workplace what we see here is using now assists for easy transitions between shifts through detailed communication critical information and tasks so let's go ahead jump into the platform and see how this looks so in this demonstration we're going to learn how now assist helps security analyst speed time to resolution by automatically creating resolution notes and summarizing resolve security instance with the click of a button so all we need to do is simply click the summarize button in the top right what that will do is it will spin up notes taking data from the record itself such as details observations and key actions that were taken now if we want to take these notes and put them into the work notes we can Click Share to work notes what that will allow us to do is edit the message how we see fit and and then once uh we have finally reviewed it and it looks good to go we can share that to the work notes and now information that maybe an analyst needs to see who's shifting um over to this record will easily be able to understand where this user has left off also we see is a chatbot in the top right and this allows us to talk to the AI bot as if it were a human asking it to do things like generate resolution notes or summarize a record that can be done simply with the click of a button so the step where most security analyst would rather move on to the next record instead of you know summarizing this record has been automated simply with the click of a button thank you very much for taking the time today to view what's new and xan to do for SE Ops as it relates to now assist and the sidebar chat have a great day