ServiceNow PDI issue FIX !

Dear Servicenow PDI User,

Its very common to see Servicenow PDIs being inconsistent and not being available for use when Needed ! Here is something which you can follow to Fix / Overcome it...

Problem Statement : [ Facing one of these issues ?]

1. PDI is Offline
2. PDI under maintenance mode.
3. Not Available due to unexpected maintenance Work.
4. Sorry, an error occurred or this page isn't available.
5. The instance is offline. Please check again in a few minutes.
6. Failing to backup/restore.
7. All other Issues.... etc...

How can you Fix Yourself ?

[Servicenow do not support directly to fix your PDI, Its a DIY...]

1. You can Refresh your instace.
2. You can Wipe and Reset your instance [Risk of data loss]
3. You can release the instace and create a new PDI.
4. You can upgrade your instance.
5. When none of the above work > Create a new PDI or Raise your Questions Here > Instance Help

How to Avoid this ?

1. Frequently Backup your instance Before EOD / Before session logout.
2. Login in Regularly once in a day atleast.
3. Keep an eye on community news for any PDI migration / Planed activity.
4. Never depend on PDI for your productive work Always use PDI for usecase testing or reference only.

Quick Solution : https://developer.servicenow.com/blog.do?p=/post/pdi-provisioning-and-offline-pdis/

For More help from Community or Support on PDI

Raise your Questions Here > Instance Help