Topics (part 1)

• 00:00 Welcome/Introduction
• 00:50 John Stein’s role at ServiceNow
• 4:04 The NHL’s relationship with ServiceNow
• 6:20 Staff augmentation
• 9:15 Setting up the foundation and going live with ITSM
• 13:25 NHL’s priorities and the Advertising team’s urgent need
• 19:44 Game Day operations project
• 21:00 Proposing Field Service Management as a solution
• 25:05 What did we build
• 29:21 A mobile solution
• 31:30 Wrap up and outro

Topics (part 2)

• 00:00 Welcome/Re-Introduction
• 1:20 Who is the Expert Services team working with the NHL
• 4:22 The NHL’s Impact Squad
• 6:20 Observations on what the NHL has done to be successful with ServiceNow
• 11:50 The NHL and ServiceNow’s future together
• 16:20 Closing thoughts and outro

Links

LinkedIn

Email: John.Stein@servicenow.com

The ServiceNow Expert Services team

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