Many uses cases worth exploring when it comes to integrating #servicenow to your Jira instance(s). Quite likely you’re dev community are using it and keeping their tasks in sync with those on ServiceNow will be incredibly valuable (think problem tasks….).

Check out this short but on point video:

https://www.youtube.com/watch?v=TtbXdN1VfYU

Shows how to set up a bi-directional Jira webhook in a ServiceNow instance.

Chapters:

00:00 Intro

00:24 Create a webhook registry in ServiceNow

00:52 Create a Jira webhook

01:29 Create a webhook routing policy in ServiceNow