hey everyone it's Justin thank you for watching and or listening to the podcast and welcome to my house it's time for a special episode of service now store highlights this week it's going to be SSH version 0816 2024 we skipped an episode last week because service now released xanado do and there was a lot of things to review you can look here at the top this episode has 957 applications new updated downgraded all the different categories you can see there on the screen so this is actually a record for this show let me move my head out of the way and we'll just sort this little widget by the number of applications you can see the next highest was 869 now 957 wasn't just um just the xanado do store release or what they're calling store release one xanado do store release one it has 24 applications from this week and a handful of applications from um the previous week that are non-service now store apps and we're going to show that here in a second um in fact this episode is going to be going through the non-service now stuff so that we don't lose visibility in that and then you can hop over to my blog to check out all of the service now stuff we're going to cover it high level it's just way too much stuff to cover an episode but you can see there the history uh 957 is a new record 869 was the last um I believe that was store release 2 no actually that may would be Q2 store release is what that was uh store release 2 um well actually you know maybe not so this February one was the preview or the early release of Washington DC and then uh when it actually released I think in um around the main no I still think that's actually store that's actually Q3 yeah 1 two 3 yeah so this is store release one for uh Washington DC 869 is going to be the Q2 of 2024 release and then 957 minus the 24 plus the other handful it's over 900 applications that service now updated released all that good stuff in the xan and do Early Access uh release but let's take a look at how those numbers break down um this is what took me so long uh basically two weeks mostly a weekend kind of going through all this stuff until my brain hurt um 170 compatibility updates now with the compatibility Updates this time what I did was um there are a lot of hidden what they call hidden apps they're not really hidden they're in the um they're in the sitemap uh but they're about a hidden app or dependent apps right so if you think about a UI uh workspace uh you something built in UI Builder if it has a component like um a visual taskboard or a form or a header sometimes those things can be in their own applications and they're brought along as dependencies so there may be have been a big update to customer service management workspace um or CSM FSM configurable workspace I can't remember what it's called now but then there may be a bunch of like tagalong applications and that's what kind of ended up in this bucket of 170 was basically there was no release notes there was no updates a lot of them said like na or if there was app engine studio is like look at the app engine Studio release notes so what I did with all those is I just called them compatibility updates thinking that hey this is just making all these applications compatible with zanado do so that's where that came from and how I kind of categorize it this time 155 fixes right so 155 fixes that's a lot of fixes Five Ghost applications so five disappeared applications and the could have been service now um in fact it's small enough we could probably go look at it or it could have been non-service now applications there were 222 applications that are probably worth highlighting so and that's service now included we're not going to be able to go over that in this episode so I'm going to filter out service now and just show you the non-service now things but don't forget you can go over to my blog justin. housee uh just type that in your browser jin. H us and you can see a listing of all these it's going to take me forever to make that blog post but it's okay uh 279 minor updates these were either small things small changes not really fixes but they weren't big enough to get to the level of a highlight there were 64 new releases so 64 new applications mostly serviced now some a handful of non-service now ones and 62 unfortunately release nodes fails so despite the fact that I've been doing this show for 2 years we're actually seeing I'm actually seeing the release note fails Trend down that actually be a b good report to run but with this release I saw a much better effort from the service now team about including release notes um a lot of the release notes I have a feeling are going to get updated again with store release 2 because there was like hanging bullets of missing information sounds like maybe they just don't want to publish it yet so but for for I didn't make those release notes fails the release notes fails were truly no nothing either nothing or na or just had nothing actually the nas were the compatibility ones but it was just like I don't know what happened here it's not a dependent app they just didn't put any release notes in here so those got the release notes fails all right so let's hop into the episode this is going to be the 816 episode and like I said I'm going to filter out service now for the purposes of this video or podcast that you're watching or listening to so we'll filter out service now and then we'll Group by our categories and now it looks kind of like a regular episode right even though it's two weeks worth um it kind of looks like a regular episode well look start at the top compatibility updates we had two sare threat intelligence exchange ctix and flasho ignite for vulnerability response were our two compatibility updates not related to they're not service now apps there were five fixes we've got amson on premise Confluence Pages 2kb crowd strike Falcon exposure management for vulnerability response new lab and new lab notebook and return center were all uh fixes on the ghost side of things this is a disappearing app and this is actually the this week is co Pro disappear from the store so that tells you there were more ghost applications in that so the rest of them were serviced now uh we'll take a look at those here in a minute minor updates 21 of them I'm going to have to click on this cuz I only have 20 rows showing in this view we'll just read through them real quick activity stream component from ton aami Gore segmentation Amazed by intellective app shell from ton button component from I think it made it's Tenon um Jake corrected me on that I think in the comments it's Tenon uh Citrix it service management connector cyber Arc secure Cloud access on demand workflow form component from Tenon list component from Tenon logic monitor cmdb integration modal component from Tenon and navigation header component scrolling down to the rest of the list of page one open it license analyzer sap transport integration saviant identity governance side modal component from Tenon Skybox cx1 CTI t- systems connector vbrick video and XM cyber VR integration we're page one and we should only have one on page two yep zero networks app for cmdb so those were all our minor updates let's kill the filter here uh minor update and we'll get rid of this window here and then we'll regroup by our category so we can continue with the episode that was our minor updates did have still nine release notes fails for the non-service now applications access flow IGA form component from Tenon less filter component from Tenon net impact contract portfolio manager sack on mobile smartling MNT service spoke smartling translation management system spoke vulnerability response integration with phosphorus and zebra motionworks Asset Management connector all release notes fails which leaves us with new releases and highlights we'll cover the new releases first since they're the most fun um let's go ahead and open up alert Ops alert Ops is realtime alerting and Incident Management key features on this one I'm going to read through just the very first part before the co one uh real time notific ation bir directional data synchronization simple configuration alert creation and incident updates group synchronization user synchronization through groups user deletion synchronization bulk group import assign and assignment group synchronization and customization uh lots of uh words there and there's lots of text if you're not watching and you're listening so if you want to read more you can go to the store click on the app and see a lot more first screenshot for them is going to be the alert op schedules looking uh pretty cool with the colors there next screenshot on the left hand side is service now change management group on the right hand side is the alert Ops groups and schedules next screenshot is the service now alert Ops 2 which is a web hook configuration so this is configuring the web hook for the integration next screenshot is an incident showing in the activity log uh alert Ops alert created and an alert ID next screenshot is the alert Ops menu in the all menu next screenshot is the schedule we saw on the first screenshot and that is what's new from alert Ops Inc our next new release not from service now is going to be coz Pro oh wait that's the ghost application that's interesting so maybe they repackage this as a new version um interesting okay that threw me off I didn't know that um the release notes are way down here U for version three so this is not really a new release this is kind of like a reissued release all right that's fine let's um that should be a highlight so I'm going to update this one for this episode the co Pro 2 highlight it's not a new release even though and there's not a ghost either since now we know where where it ghosted itself to ghosted itself to a tech technically a new uh guid or um yeah a new guid or a new Sid which made it look new to my system that's crawling so that's why I thought it was a new release but technically that's a highlight so um let's our highlights now are 14 let's just refresh did I put it in there uh yeah I put it in there so when we get to the highlights we'll cover the c pro now we're down to four new releases let's check check out the second one from kindr uh krel integration mcmp Marketplace automate multicloud with Enterprise Marketplace key features automates the provisioning of cloud resources and manages the entire order life cycle change management control for cloud resource provisioning order life cycle tracking with service now as an itm system updates to cmdb when a resource is provisioned or decommissioned service now approval is also supported as part of the order approval process every failed order is tracked with an incident in service now visibility of cloud resource provisioning status on service now itself and multi- quantity and various kind of cloud resources in a single order is supported screenshots for this one first one's going to be the multicloud management uh configuration within service now second one is the Kindel Marketplace integration menu or modern Ops app integration menu on the all menu second screenshot is a request and next screenshot is also is a requested item next screenshot is the configuration screenshot we saw at the beginning there so that is what new from the team at krol Inc let's go for new release number three not from service now OT management mobile enable your technicians to go mobile using the power of the service now platform to increase productivity and boost employee satisfaction key features mobile app launcher screen for incidents management integrated with service now Agent mobile application to track and manage OT instance assigned to a user notifications upon assignment of an OT incident to a user ability to add comments work notes resolve and close an incident ability to create incidents by scanning a barcode and ability to fetch incident resolution information by automatically passing incident contacts to AI models trained with documents specific to the users's use cases this add-on comes with the tech assist Store app we do have some screenshots here so we'll scroll on up first screenshot is going to be the mobile view or homepage mobile view showing some OT incidents or my OT incident second one is the OT incident record assigned to S Sanka uh vacom uh third screenshot is the scanning a barcode a QR code um and then we're back to the original first screenshot so that is what's new from the team at work for flow and we have one more new release it's going to be V brick video integration with employee Center Pro uh enhanced employee experience with AI powered video and employee Center Pro uh key features there's a like long summary description that looks like key features U but then down key features on the section says contains content provider records for publishing VB content in employee Center um if we scroll up for screenshots there's just videos I'm not going to click on a video cuz you're watching One or listening to a podcast but um that's what's new so if you're interested I would go check out the summary um actually let's just read those Place video where it matters most promote corporate messages showcase company culture create efficient HR processes strengthen corporate identity streamline on boarding support Learning and Development and simplify benefits enrollment all while creating a better employee experience so that's the the marketing stuff there for the team at vbrick Systems Inc and that's our new releases which leaves us with the highlights for this episode episode let's go ahead and knock those out we got 14 of them first up is going to be Athena updated version 2 in this version they have the Microsoft Azure open AI integration with Athena capabilities ability to choose AI provider per application capability and updated data privacy UI page uh next highlight is going to be cg4 asset tracking updated to version 5.0.5 and in this version they included the ability to filter which records from related tables are available for filtering inside of reference fields on a per module basis included ability to filter values are available available for use with Choice type fields on a per module basis improved outof the Box support for all workflows and tables included with ham Enterprise Hardware Asset Management Enterprise asset management and all other standard tables extended from the asset table they've also improved out box support for all custom extended tables and workflows that you have created added some quality of life improvements to the finding conditions on cg4 audits added a dissection to audits that accounts for when a record is not initially expected at the start of the audit but becomes expected during the course of the audit and is also found during the course of the audit added support for transfer orders update transfer orders with barcode scanning RFID reading and manual entry addressed an issue where cg4 transactions would rarely get stuck in an invalid status and improved migration tool that allows the entire configuration of cg4 to be exported from one service now instance and imported to another that's pretty cool I like that last bullet so that is what's new from the team at cg4 asset tracking next up on our list of highlights is going to be checklist Pro checklist Pro updated version 3.1.2 in this version there are new features and some bug fixes on the new feature side save checklist to PDF save checklist to fillable PDF and create checklist from fillable PDF on the bug fixes side ensure deletion of checklist configuration removes all related configuration records and that's what's new from the team at Tiger LLC next up is going to be check mark cxs vulnerability integration updated version 1.025 and in this version audit Trail API will be configurable in the configuration page exploitable path status for SCA finding can be mapped to avit table save and test credentials will validate the required permissions skipped scan ID due to any error will be logged to scan summary table report generation time and third integration will be reduced and processing time for fixed vulnerability is also reduced next highlight is going to be the Cisco partner smart bonding updated version 2.0.10 and oh my goodness there is a ton of new features like a ton and I can't even really summarize it um so I encourage you if you're interested oh my gosh there's even more around the bug so this everybody is what release notes should look like it's a great example of very thorough and well documented release notes so tons of new features tons of bugs this came out on August the 2nd again took me a while to process all these updates so definitely check that out if you're interested in the Cisco partner smart bonding sorry Cisco team for not reading through all those it was just a lot and I got to save my voice uh next highlight is going to be control Assurance updated version 3.0.1 and in this version they've enabled the workspace UI for the control Assurance application it's a major release everybody the control Assurance workspace is an extension of the outof the-box compliance workspace next highlight is going to be that one that was a ghost application coz Pro uh that's updated version 3.0 and in this one they've enhanced functionality including the introduction of an extensive library of model specific epds using the available Market plus manufacturer provided data gives the highest level of accuracy all carbon impact data is held in cos Pro's cloud-based carbon rating engine and delivered by secure API improv model identification extension of asset type default Footprints to cover additional asset types new scope 3 co2e write down functionality by asset type and life cycle stages a four tier corporate structure with reporting access reporting across all dashboards to deliver granular analysis by asset type model business entity and location visualization Glide path for carbon impact of Lifetime scope 2 and scope 3 Co co2e emissions analysis of carbon impact data of all models installed across the entire it estate and ca's compare provides the ability to compare a model against the 10 greenest Market options based on seven variables and I won't read those variables to you um but that is what's new in the cause Pro application that we thought was a ghost next highlight is going to be the Genesis Cloud connector updated version 1.1.0 and in this they have new features support for HR Service delivery module ability to use multiple connector configurations for distinct groups of users ability to perform a custom search on user records from the contact card and user table and options to show up WAP notes on Genesis interaction disconnect uh next new release is going to be intella updated version 3.0.2 and it includes a redesign jobs portal new resume parsing functionality and a new manager portal wow major release and they summed it up in one sentence I love it uh looks good next new release is going to be Microsoft entra permissions management updated version 1.1.0 they've added support for the Washington release Washington DC release version and the showlow and flow executions feature is now operational in the Washington DC version troubleshooting steps have been added to the configuration guide several error messages have been updated duplication of work notes has been removed API response handling for various status codes has been improved and a bug fix has been fixed a bug has been fixed that prevented users from selecting a frequency higher than the configured maximum with the default frequency now updated from four to the maximum possible value all right let's see we've got a couple more left here privacy Hub by rangu updated version 7.0.0 it's another extensive update with lots and lots and lots of details I there's no chance I can even get through summarizing all this so sorry rangu folks sorry Cisco um if you are interested in this application go to the store check out the release notes they did a great job of being very detailed very thorough so thorough that Justin can't read through them like I do with the simpler ones so definitely check out that new or that highlight that new not a new release it's a highlight it's update to that application next up secure onx app for security incident response updated version 1.8.0 and they've added parent child relationship for secure onxs index incident and service now parent security incident resolved previous certification comments added crit criticality mapping for violations store policy name and threat model and secure onxs incident and added Washington support for service now integration second to last one here is going to be the Tenon marketing Work Management updated version 4 and then this one they have notifications forms and list updated notifications to allow for app mentions updated forms to include a record Watcher and updated list to enable inline and bulk editing last highlight for this episode is yon's GE integration framework updated version 1.9.2 and in this one they add a configuration that allows task-based records Associated to jira to show a message at the top of the form with a link to the corresponding jira issue added an async request action for edit issue metadata ability to get a change log by ID added an edit metadata field to the G record linkage table improved cloning support ability to generate a status map from a Json string functions to import/export transition UI action on integration point to generate export of Association rules and Association rules can now leverage integration point and project SL isue type keys woo that is our highlights for this episode now I said I was going to show you the ghosted applications that were service now uh earlier in the episode so let's go ahead and remove that filter for service now whoops I screwed that up um I always puts that weird other filter in there okay so there were total five and uh now we know the COS Pro is actually not a ghosted application um but the ones from service now that disappeared uh were Financial Services document management Health mobile experience predictive metric intelligence and the RPA sample template um let's just go it's been a minute since I did them so I'm just going to click on all four make sure they're still ghosted and they are all four of them are still disappeared or are gone uh from the service now store so that's our entire episode lots and lots of new updated uh applications especially from the service now team just to remind you 63 new releases 223 highlights a 170 compatibility updates 279 minor updates Five Ghost applications 155 fixes and 62 release notes fails before you stop watching the video don't like don't leave a comment don't even subscribe go open a new tab type in HTTPS colj n. h e go to my blog you're going to see a post for SSH V 816 2024 it will have all what is this 957 uh applications that are updated so this is store release one for zanadoo from service now plus all the non-service now stuff it's going to be on my blog post you can go there you can contrl f or command F search the page see if you find an app that you're interested in and it'll link directly to the store so you don't have to go back to the store and find it it'll take you there you can look at the release notes so much good stuff in this particular release for zanado do I have I'm looking forward to making some videos I know I haven't made a lot for Washington DC but hopefully things will get better for me here and I'll have more time to crank out some videos for Zen do I hope you found this video or podcast helpful if you did please like Please Subscribe after you come back from my blog post and uh share it with somebody else who you think might be interested in what's new in xanado do in the store and what's new what's updated what's removed what's downgraded in the service now store and until next time don't forget to always be learning