Hello All,

I've noticed several questions about how to remove/disable the application screen from the agent mobile. Previously, we could directly remove it from the Navigation Bar module under the system mobile. As it has become a legacy feature, it is no longer displayed in the navigation bar list.

Here are the steps to remove this:

Applications navigation bar

To remove "Applications" from the navigation bar, follow these steps:

1. Open the Navigation Bar module under the system mobile (syssgnavigation.list).
2. In the list, open the Mobile Agent record and observe that the ITSM Mobile Agent is categorized as a Legacy Application.
3. Uncheck the "Legacy Application" field in the Mobile Agent record.
4. Log in to the agent mobile and confirm that the Application navbar is no longer present.

Reference: https://support.servicenow.com/kb?id=kb%5Farticle%5Fview&sysparm%5Farticle=KB0963316

Regards,

Paul

Labels:

• Agent Mobile App
• Mobile Studio