Platform: Employee Center || Knowledge & Troubleshooting Resources
Maik Skoddow
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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is the Employee Center?
With ServiceNow Employee Center, deliver a modern employee experience platform that drives unified and consistent employee experiences from any channel of choice. It’s time to evolve your service portal by centralizing multi-department services alongside personalized content experiences.
Entry point to the official product information pages
Entry point to the official product documentation
This Success Pack will support enabling digital employee self-service capabilities in order to provide a single unified place for employees to get the service they need with intelligent workflows throughout ServiceNow's platform.
Provides detailed guidance on the way that ServiceNow intends the process to-be, for Employee Center
Describes the inherent functionality of the Employee Center (EC) and outlines the technical components in the form of a diagram.
How to Migrate to Employee Center from Service Portal
This document is a step-by-step guide for migrating from the Service Portal to the Employee Center in order to provide employees with a unified portal experience.
Frequently Asked Questions (FAQs)
Trainings & Courses
Introduction to Employee Center
Attend this course for an overview of Employee Center and Employee Center Pro. This course is for users and administrators who need to understand Employee Center basics.
Attend this course to learn how to install and configure Employee Center and Employee Center Pro capabilities. This course also includes details on how to migrate from Service Portal to Employee Center.
Articles & Blog Posts
2021-09-10 by @Allison French
Introduction to Employee Center
This guide will help you get up to speed on Employee Center and is a great place to come back to as our product evolves.
2023-08-07 by @SmritiGupta
Understanding the Deployment paths with Employee Center
We recommend organizations to choose the deployment path that makes most sense for them, depending upon the following uses cases.
Videos &
Podcasts
2021-10-25 by ServiceNow Community
Understanding Employee Center and Curated Experiences
Come join product managers Pooja Gupta and Allison French for a new series of live sessions focused on Employee Center configurations. Today's session walks you through Curated Experiences. We'll have product experts on hand to demonstrate concepts, provide guidance, and answer your questions in a live setting.
202y2-09-27 by ServiceNow Community
2023-01-10 by Justin Meadows
Employee Center Standard vs Professional
ServiceNow’s Employee Center is a WORLD of a difference than what we use to know as the SERVICE PORTAL! In this video, I give a quick overview of what to expect if you use the out-of-the-box (or STANDARD) Employee Center versus the PROFESSIONAL version. Additionally, I try to provide all the related caveats for PROFESSIONAL and ENTERPRISE subscriptions to other ServiceNow applications that have features and functionality that can appear on either of these portals.
2023-01-24 by ServiceNow Community
Best practices for governing the portal experience and the content within it
2023-03-07 by serviceportal.io
Upgrade Your Service Portal to ServiceNow Employee Center
Ready to take advantage of some of the new Employee Center features in the ServiceNow Utah release? Now is the time to upgrade your ServiceNow portal. Employee Center adds a lot of new features on top of the Service Portal framework, as well as a new and improved theme. In this video you will learn how to upgrade your Service Portal to Employee Center. I’ll also compare some of the differences between Employee Center and Employee Center Pro, as well as showing some example portals built on top of Employee Center.
2023-03-23 by ServiceNow Community
Test, Deploy, and Upgrade Employee Center
Join this session for best practices on how to Test, Deploy, and Upgrade Employee Center in production.
2023-03-30 by ServiceNow Community
Establish a Modern Employee Experience with Employee Center Pro
Learn how you can deliver a consumer grade experience to your employees with the ServiceNow platform through Employee Center Pro
2023-03-30 by ServiceNow Community
The what, why, and how of deployment
Transform how work gets done by providing a unified employee experience with Employee Center. Join this webinar to learn how to jumpstart usage and deploy Employee Center in your organization. Walk away with best practice guidance on: migration from a /sp portal to Employee Center, upgrading from Employee Service Center, exploring/testing Employee Center and Employee Center roll-out.
2023-04-24 by ServiceNow Community
Dynamic Topic Microsites and Rich Content Editor
Join this session to learn more about Dynamic Topic Microsites and Rich Content Editor.
2023-06-15 by ServiceNow Community
Setting up for Success With Employee Center
Join this webinar to learn decision-points and best practices for a successful deployment of Employee Center. Topics included:
- Gaining stakeholder alignment across the enterprise - Design tips and tricks- Multi-phased deployment strategies
- Governance and Change Management
2023-06-21 by ServiceNow Community
Integrations with Conversational interfaces (with a focus on MS Teams)
2023-07-20 by ServiceNow Community
Content Analytics and Campaigns
Join this session to learn more about Content Analytics and Campaigns.
2023-08-17 by ServiceNow Community
2023-09-22 by ServiceNow Community
Join this session to learn about Content Governance.
2023-09-25 by ServiceNow Community
2023-06-15 by ServiceNow Community
Join this session to learn about Manager Hub.
2023-06-15 by ServiceNow Community
Setting up for Success With Employee Center
Join this webinar to learn decision-points and best practices for a successful deployment of Employee Center.
2023-11-10 by ServiceNow Community
What's new in the Vancouver release: Employee Center
Come join us for this Live webinar to learn what new features have been released for employee center as part of the Vancouver release. Who? Attend If you are:
- Getting started with your employee center deployment
- Currently deploying or deployed employee center
2023-11-16 by ServiceNow Community
Join this session to learn more about Employee News.
2023-12-12 by ServiceNow Community
Getting started with Employee Center
Are you ready to start your Employee Center implementation journey? Join this live webinar to get the information you need to ensure a successful implementation. A ServiceNow expert will dive into all the Features, Functionality, and Widgets available with Employee Center, including a live demo.
2024-04-26 by ServiceNow Community
In this video, learn how to empower leaders with personalized resources for growth via Manager Hub and enhance self-service for managers, offering insights and actions to drive team success.
2024-04-26 by ServiceNow Community
Employee Center - Approvals Hub
In this video, learn how to consolidate approvals from multiple systems into an integrated Approvals Hub on My Tasks page on Employee Center Pro portal.
Troubleshooting
Known Error Portal
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Selected Articles
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https://www.servicenow.com/community/employee-center-articles/employee-center-knowledge-amp-troubleshooting-resources/ta-p/2743704