Chart your path to implementation success

With ServiceNow, your organization works faster and smarter—creating great experiences, increasing efficiency, and fueling business growth. By connecting people, processes, and systems, you can deliver transformational outcomes that drive business success. That path to success starts with a great implementation. To get the most out of your ServiceNow investment, it’s critical to roll out the ServiceNow products you’ve purchased. With the right implementation strategy, you can do this smoothly and efficiently—turning your vision into results faster and charting a clear course to sustained business value.

Jumpstart your path to success

ServiceNow is here to help. We’re committed to your success, which is why we provide proven insights, expertise, and tools that help you achieve great business outcomes. By leveraging our experience from thousands of successful customer implementations, you can:

• Define your digital transformation vision with the help of our expert guidance.
• Create a plan to deliver value by using our leading practices and resources.
• Accelerate adoption with proven organizational change management tools and techniques.

Let’s look at each of these options in turn—ServiceNow Expert Services, ServiceNow partners, and self-implementation.

ServiceNow-led implementation

Our Expert Services team has over 800 seasoned practitioners who can help you implement any product in the ServiceNow portfolio. The team combines business, technical, and project management expertise, and has delivered more than 8,500 successful implementations in every industry and geography.

Expert Services works directly with your team to define and execute your end-to-end implementation plan. To minimize risk and accelerate time to value, they use ServiceNow Create—ServiceNow’s proven methodology of more than 1,100 leading practices—to guide the implementation. And since they work closely with our product teams, they can also give you an inside perspective on ServiceNow innovations and product roadmap.

To help jumpstart your implementation, consider using our Implementation Design service. Our Expert Services team will work with you to build a design you can follow throughout your implementation. This allows you to mitigate risk and realize value faster. The design is built using our leading practices and customized for your needs and business requirements.

If you've already implemented ServiceNow products and would like to get performance assessments or are looking to optimize your current implementation, we recommend that you review our predefined services.

To get started with ServiceNow Expert Services, contact your ServiceNow Services Executive. You can also learn more about Expert Services in this video and solution brief.

Working with a partner

ServiceNow has a broad ecosystem of partners, ranging from large global system integrators to smaller partners with expertise in specific ServiceNow products. Look for an experienced partner that incorporates ServiceNow leading practices into their implementation methodology, and make sure that they have experience with the ServiceNow products you want to implement. If you haven’t already selected a partner, this Partner Finder is a great starting point.

If you want to work with a partner but still want to benefit from the experience and product expertise of our Expert Services team, consider Co-Delivery. In this model, the partner leads the implementation while ServiceNow provides prescriptive guidance and support at key points in the project. In this “better together” approach, ServiceNow delivers:

• Implementation planning to optimize product usage and deliver targeted value.
• Architecture and governance reviews to align platform, integration, and data architecture.
• Design reviews to make any customizations more upgradable, maintainable, and scalable.
• Sprint scans to ensure leading practices are being followed before moving to production.

Self-implementation

In general, we don’t recommend implementing ServiceNow by yourself. However, if you choose this path, there are resources available to help skill your team and execute your implementation.

• Now Learning provides a wide range of on-demand and instructor-led courses ranging from high-level introductory education through to in-depth learning paths and certifications. This includes topics such as system administration, implementation, and application development. Many of these courses incorporate hands-on training to give your team actual experience with the ServiceNow platform.
• We’ve already talked about ServiceNow Create, our library of more than 1,100 leading practices. ServiceNow Create is available free of charge to all ServiceNow customers. You can access all the leading practices and other tools online using the ServiceNow Create portal.

Existing ServiceNow Impact customers will benefit from strategic expertise to help align the right ServiceNow capabilities to the business outcomes they need. They'll also have access to product-specific expertise to create a phased roadmap to speed implementation and adoption—and accelerate results. Impact includes discounts on Expert Services, and it also provides personalized training and learning—including credits and discounts—to help skill internal implementation and operational teams.

Let’s recap

ServiceNow lets you deliver great business outcomes. To achieve these outcomes, it’s critical to implement and adopt the ServiceNow products you’ve purchased. ServiceNow provides comprehensive resources and expertise that let you chart a path to implementation success—whether you choose to work directly with our Expert Services team, work with a partner, or self-implement. By getting started right away, you’ll realize business value faster and lay the foundation for lasting business success.

If you would like to learn more about any of these options, please reach out to your account executive.