Platform: Now Assist || Knowledge & Troubleshooting Resources
Maik Skoddow
What is Now Assist?
Now Assist is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. Generative AI features are based on the initial training and architecture. A skill delivers a feature plus the use case to the user. An example of a skill is "chat summarization" within a customer workspace. Now Assist products provide features and skills that are tailored to meet the needs of users in different workflows.
Entry point to the official product information pages
Entry point to the official product documentation
Provides implementation steps to achieve a prescribed set of product outcomes for Now Assist
Learn more about our suite of products containing generative AI features by reviewing the FAQs and product documentation below.
Trainings & Courses
Learn the benefits of Generative AI and how you can leverage it in your workflows. Topics include Now Assist applications, Now Assist Skills, Now Assist Usage, and the Generative AI Controller.
Videos
2023-10-02 by ServiceNow Support
Now Assist Admin console | Overview
Demonstrates setting up skills and monitoring and analyzing usage for Now Assist via the Now Assist Admin console.
2023-11-16 by ServericeNow Community
Now Assist Overview
Now Assist is ServiceNow's specialized Generative AI, designed to boost agent productivity. With Now Assist, get the context of a case or an incident and assistance to solve customer issues faster.
2024-04-03 by ServericeNow Community
In this session we will learn more about how to turn on, configure, and use the Now Assist Panel to the full extent of its capabilities. We'll also run through a demo of how to update the branding of the panel via Theme Builder.
2024-04-22 by ServericeNow Documentation
Now Assist Admin console | Overview
Demonstrates setting up skills and monitoring and analyzing usage for Now Assist via the Now Assist Admin console.
Now Assist for ITSM
Designed to empower your ITSM agents by expediting particular processes related to resolving incidents, and for end users seeking information on your service portals. Contains the following experiences:
- Chat summarization
- Incident summarization
- Resolution note generation
- Now Assist for search
Entry point to the official product documentation
Provides implementation steps to achieve a prescribed set of product outcomes for Now Assist for ITSM.
Trainings & Courses
Now Assist for IT Service Management (ITSM) Implementation Bootcamp
Learn how to implement Now Assist for IT Service Management (ITSM) from ServiceNow's Product specialists. Join us and discover the overall architecture of Now Assist for IT Service Management (ITSM), required plug-ins, how to configure experiences, and use the capabilities.
Videos
2023-12-20 by ServiceNow Community
Learn about Now Assist for ITSM - our Generative AI Offering
Join our product experts as they provide an overview of the new Now Assist for ITSM features and functionality. Learn how IT Service Management is weaving large language models into the fabric of our existing products and supporting your business outcomes. We will cover products like Employee Center, Virtual Agent and Service Operations Workspace.
2024-03-26 by ServiceNow Community
Implement in 15 - Now Assist for ITSM
In this video, Gokul Nair & Scott Gamble will take you through how to implement a number of Now Assist for ITSM features in less than 15 minutes. This video contains an overview of the Now Assist features, a full implementation demo, and a demonstration of the implemented features.
2024-04-18 by ServiceNow Community
Learn how YOU can leverage Gen AI with Now Assist for ITSM
You won't want to miss this opportunity to learn how ServiceNow is leveraging Gen AI with Now Assist for ITSM. We'll deep dive into the challenges we are solving, and who we're solving for. You'll get to see a live demo of the product and get a sneak peek at what's to come. This session is for anyone interested in Generative AI and how it's transforming ITSM.
Now Assist for CSM
Contains a range of experiences centered on the experience for CSM agents and users alike. Contains the following experiences:
- Chat summarization
- Case summarization
- Resolution note generation
- Now Assist for search
Entry point to the official product documentation
From a People, Process, Data/Analytics and Technology perspective, the typical insights and risks that may be faced during an implementation along with recommended solutions and mitigation options for Now Assist for Customer Service Management (CSM).
Trainings & Courses
Now Assist for Customer Service Management (CSM) Implementation Bootcamp
Learn how to implement Now Assist for Customer Service Management (CSM) from ServiceNow's Product specialists. Join us and discover the overall architecture of Now Assist for Customer Service Management (CSM), required plug-ins, how to configure experiences, and use the capabilities.
Videos
2023-10-19 by ServiceNow Community
Tap into Generative AI and increase agent productivity with Now Assist for CSM
Join Andre Ramsarran and Bhanu Sirineni from the CSM Product Management team, as they explore a range of key topics, including: The opportunity for Generative AI in customer service ServiceNow's innovative Generative AI approach Overview of Now Assist for CSM, and how it enhances customer experiences and improves agent productivity.
2024-04-16 by GlideFast Consulting
Learn how ServiceNow is leveraging Generative AI to increase efficiency in CSM. Senior Architect John Edmonds will look at the functionality introduced for contextual search, virtual agent, resolution notes, and more.
Now Assist for FSM
Now Assist for Field Service Management helps field service teams deliver better, more proactive experiences and accelerate productivity with generative AI. The new solution uses generative AI to access all activity, parts, and incidental data to summarize work order tasks, which are critical for field technicians who are moving from site to site and rely on mobile devices to get their most important work done. By simplifying the work order process, Now Assist for FSM improves technician and customer experiences along with documentation, compliance, and consistency.
Entry point to the official product documentation
Provide step-by-step, product-specific deployment and implementation guidance, including targets for understanding success at each stage of activity for Now Assist for Field Service Management (FSM) using Generative AI (Gen AI).
Trainings & Courses
Now Assist for Field Service Management (FSM) Implementation
In this course, you will discover the overall architecture of Now Assist for Field Service Management (FSM), the required plug-ins, and how to configure and use its capabilities.
Now Assist for HRSD
Created for use by agents working to resolve HR cases, this product will enhance your agents ability to mark cases as "closed", fast. End users also receive benefits through the inclusion of Now Assist for Search. Contains the following experiences:
- Chat summarization
- Case summarization
- Resolution note generation
- Now Assist for search
Entry point to the official product documentation
Trainings & Courses
Now Assist for HR Service Delivery (HRSD) Implementation Bootcamp
Learn how to implement Now Assist for Now Assist for HR Service Delivery (HRSD) from ServiceNow's Product specialists. Join us and discover the overall architecture of Now Assist for Now Assist for HR Service Delivery (HRSD), required plug-ins, how to configure experiences, and use the capabilities
Now Assist for Creator
Supercharge your development on the Now Platform by installing Now Assist for Creator! This product contains a number of new experiences designed to help your developers build exciting and useful experiences on our platforms, including:
- Now Assist recommendations for Flow Designer
- Now Assist for code
Entry point to the official product documentation
The implementation guide helps implementers better adopt the product by providing the broader context with best practices for critical actions that need to be taken during an implementation of Now Assist for Creator.
Trainings & Courses
Now Assist for Creator Implementation Bootcamp
Learn how to implement Now Assist for Creator from ServiceNow's Product specialists.
Videos & Podcasts
2023-10-19 by ServiceNoy Community
Leveraging Gen AI for Analytics - Code Assist
In this Platform Analytics Academy, we dove into the insightful world of 'Now Assist for Creator's Code Assist.' We showed how this dynamic tool can revolutionize your approach to analytics, empowering you to create more powerful insights and delivering an unparalleled end-user experience.
2023-11-24 by App Engine Shao
Exploring Now Assist for Creator: Text-to-code/flow
Super excited to bring you this one on the Vancouver release, as this fundamentally changes the way we build on the ServiceNow platform going forward.
Now Assist for AI Search
Now Assist in AI Search combines the power of ServiceNow's AI Search with a generative AI Retrieval Augmented Generation (RAG) architecture to transform the knowledge retrieval experience across a variety of enterprise use cases.
Entry point to the official product documentation
Trainings & Courses
Now Assist for Search Implementation
Combine the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles. Discover the required plug-ins and how to configure Now Assist for Search in different user experiences.
Articles & Blog Posts
2023-08-14 by @Sean Hughes
Under the hood: Now Assist in AI Search
2023-10-24 by @Sean Hughes
Videos
2023-10-19 by ServiceNow Community
Get Started with Now Assist in AI Search
Now Assist in AI Search is the next evolution of enterprise search from ServiceNow. The Vancouver release of Now Assist in AI Search supports generating actionable answers and resolutions from knowledge articles via Global Search (in Next Experience), Service Portal, Employee Center, or Virtual Agent.
2024-03-08 by ServiceNow Community
AI Search with Now Assist in AI Search: Ask the experts
Join our Ask the Experts event on Now Assist in AI Search! Learn how Generative AI enhances search relevance, streamlines content discovery, and personalizes user experiences. Get practical tips and insights from industry leaders to boost your search strategies and drive better business outcomes.
https://www.servicenow.com/community/ai-intelligence-articles/platform-now-assist-knowledge-amp-troubleshooting-resources/ta-p/2722921