Technology Providers can enhance supportability and scalability

Picture this scenario: you’re a tech provider looking to upgrade your Service Bridge application. But there’s a catch—you’ve got a multitude of end customers to cater to, and you cannot upgrade independently of them. Sound familiar? The Q4 Store release is about to change the game for you by addressing this scalability issue head-on!

Join our webinar take a deep dive into this exciting new feature.

Enhanced Service Bridge: The Service Bridge transport has been switched from IDR (Instance Data Replication) to Integration Hub RPS (Remote Process Sync). This new transport will simplify the customer setup, improve supportability, and enhance the scalability of the Service Bridge solution. With Integration Hub RPS as the new transport, Service Bridge is now available for customers with on-prem instances as well. Further, the new “Service Bridge for Providers” and “Service Bridge for Consumers” applications have been decoupled, allowing providers to upgrade independently of their customers. These new applications will provide a simpler registration process and allow tech providers to scale to thousands of Service Bridge connections on their ServiceNow instances.

Integration Hub Remote Process Sync

As a fast-growing cloud-based technology provider operating in a dynamic market environment, ServiceNow understands the importance of delivering exceptional everything-as-a-service experiences at scale and responding quickly to evolving market needs. To learn more, visit our Technology Provider Service Management web page.

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