Hi All,

I hope you all are doing fine.

In today's tutorial, we will see how we can use Service Catalog API to create a Service Request.

Let's first understand what is ServiceNow Request Management

Request Management allows catalog items to be requested and fulfilled based on defined flows.

• Request Management hierarchy :
  
  • The service Catalog is the starting point of the request management process.
    
  • The request management process is triggered only when a catalog item from the tem [sc_cat_item] table is requested records are generated in the following hierarchy when a user submits a request for a catalog archy.
• Usecase:
  
  • Being a developer whenever I m working on the Service catalog and want to verify the workflow for the requested item, I feel it's time-consuming to raise the catalog item through the portal again and again.
    
  • With this feature, you will be able to submit Aise the request using the Rest API explorer which will not even take a minute to submit a request.

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Regards,

Amit Gujarathi

(Technomonk)

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