ITAM: Enterprise Asset Management || Knowledge & Troubleshooting Resources

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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

What is Enterprise Asset Management?

Enterprise Asset Management is a business application that manages the entire life cycle of your enterprise connected and non connected assets.

The Enterprise Asset Management application provides a comprehensive and end to end solution for maintaining your assets, minimizing costly downtime, and maximizing the asset usable life.

:information: You can find an even more detailed introduction to the topic on the following pages:

Product Information

Entry point to the official product information pages.

Product Documentation

Entry point to the official product documentation

Data Sheets

Summarized overviews in one PDF file:

Implementation Guide

This guide will go over how to successfully implement EAM, enabling users to meet operational targets, maximize usable life, and minimize risk for enterprise assets.

Process Guide

Provides detailed guidance on the way that ServiceNow intends the process to-be, for Enterprise Asset Management

Process Diagrams

Process Diagrams in Visio format for: Hardware Asset Management (HAM) Enterprise Asset Management (EAM) Software Asset Management (SAM)

Trainings & Courses

Enterprise Asset Management Implementation Bootcamp

This on-demand course is technically focused and will cover key areas of EAM including features, installation, set-up, and other implementation processes.

Get Started With Enterprise Asset Management for Operators

Students attending the course can expect to learn what EAM is, what the Enterprise Asset Workspace is and how to navigate it, and how to perform the basic operational tasks within EAM. This course includes a series of video tutorials that demonstrate a range of topics including navigating and using the Enterprise Asset Workspace, as well as ordering and managing enterprise assets using service catalogs and prescriptive workflows.

Articles & Blog Posts

2023-03-23 by @Dave Aiken

Reducing the cost of enterprise asset management with ServiceNow

Videos &

Podcasts

2022-08-23 by ServiceNow Community

Introducing Enterprise Asset Management (EAM)

This video will provide a brief overview of Enterprise Asset Management (EAM)

2022-10-05 by ServiceNow Community

How To – Enterprise Asset Management (EAM) Model Types

Training on how to create and use asset model types in Enterprise Asset Management (EAM). Explains the various ways that each model type (consumable, simple, pre-assembled, and user-assembled) is designed to keep data accurate as assets go through different workflows

2022-10-05 by ServiceNow Community

How To – Enterprise Asset Management (EAM) Disposal Workflow

Training on how to use the disposal workflow in Enterprise Asset Management (EAM). Explains the different ways to manage the end-of-life process for a physical business asset depending on company policy and regulations.

2022-10-05 by ServiceNow Community

How To – Enterprise Asset Management (EAM) RMA Workflow

Training on how to use the Return Merchandise Authorization (RMA) workflow in Enterprise Asset Management (EAM). This process manages assets and parts covered under warranty and service contracts that need to be repaired or replaced.

2022-10-05 by ServiceNow Community

How To – Enterprise Asset Management (EAM) Recall Workflow

Training on how to use the recall workflow in Enterprise Asset Management (EAM). This process manages the identification of assets impacted by manufacturer or government recalls and different remedy actions that can be taken.

2023-02-07 by ServiceNow Community

EAM Recall Order Demo - Repair

Learn how ServiceNow Enterprise Asset Management can enable you to track and take action on enterprise assets that have been recalled by the asset vendor. You can choose to replace, repair, or retire your recalled enterprise assets. In this video we will discuss the use cases and demonstrate an example of a recall on-site repair workflow.

2023-03-16 by ServiceNow Community

Setting up for Success with EAM: Modern Asset Management Principles & Setting Realistic Expectations

There are several factors and considerations to evaluate when structuring and designing your EAM program, even before implementation. Join us for an in-depth conversation about what it takes to get started on the right path. Topics include:

Understanding modern ITAM and how EAM fits into your overall ITAM program
Discussing stakeholder management iii. Importance of trustworthy data
How to work effectively with Implementation Partners
Determining your organizations overall ITAM Roadmap and setting proper expectations

2023-04-12 by ServiceNow Community

What's new in the Utah release for ITAM and EAM

ServiceNow asset management solutions help our customers optimize their asset investments across software, hardware, cloud, and the enterprise with advanced workflows that drive outcomes at all stages of the asset lifecycle. In this webinar, get to know some of the key innovations in the Utah release for IT Asset Management (ITAM) and Enterprise Asset Management (EAM) that can help you reduce costs, mitigate risk, and align asset investments to strategic goals. You’ll be joined by a panel of ServiceNow’s asset management product experts for a live Q&A session.

2023-09-20 by ServiceNow Community

Vancouver Release: EAM Consumable Record Update and Bulk Import

This Vancouver feature is within EAM which will allow EAM admins to do a bulk transfer of all your enterprise models and asset from a different database to the ServiceNow instance.

2023-09-20 by ServiceNow Community

Vancouver Release: Asset Move Workflow

This Vancouver feature provides a prescriptive workflow to execute assets moves from one location to another using shipping or local move tasks.

2023-09-20 by ServiceNow Community

Vancouver Release: EAM Linear Asset Management

This Vancouver feature provides the ability for our customers to manage any asset that has physical length or dimension such as roads, pipelines, power transmission lines, and telecommunication networks to name a few examples. In Linear asset management in EAM organizations will be able to manage linear assets and related attributes, connect linear assets with relationships such as parallel, intersecting and splits, as well as link discrete assets to a parent linear asset. Linear asset management will take on the automation capabilities of the platform and allow organizations to track the life cycle of these linear assets.

2023-09-20 by ServiceNow Community

Vancouver Release: EAM Pallets Aisle Space

This Vancouver feature provides user experience to create and use pallets, incorporate aisle and space attributes.

2023-09-20 by ServiceNow Community

Vancouver Release: EAM Stockroom UX Update and Location Hierarchy

This Vancouver feature provides a new UI experience to better manage the operations of a stockroom, warehouse, or distribution center. The updated UI provides visibility of all Inventory and Distribution related activities. Real-time stock level updates and one-click reordering to ensure right-sized inventory. The Advanced Inventory and Distribution feature makes multi-location stockroom distributions easier and more tailor to your organization and will reduce supply chain and logistic inefficiencies. The expansion of location hierarchy feature provides an enhanced location data model to allow for granular tracking based on coordinates to be assigned to assets and spaces.