As digital businesses increase across the enterprise, it's imperative to focus and improve the core aspects of usability, scalability, interactivity, and reliability on the ServiceNow platform to support a digital-first strategy.

If you are a platform owner or admin using the Now Platform every day, you will want to check out this white paper, Leading Practices to Build Consumer-Grade Experiences on the Now Platform, which outlines the technical capabilities and leading best practices used by our internal ServiceNow engineering teams to deliver user-friendly, consumer-grade experiences to our customers and employees.