ServiceNow Clinical Device Management: Streamline the installation, servicing, and maintenance of clinical devices to deliver optimal care and extend device life

There are 10 to 15 million clinical devices in U.S. hospitals today. The average is 10 to 15 devices per bed, so a 500-bed hospital could have 7,500 devices. The sheer number of devices needed makes clinical devices one of the largest capital investments for health systems. And the reality is that most clinical device management is manual, siloed, or limited in scope; as a result, care teams divert energy from patients to paperwork, while maintenance teams become overwhelmed with maintenance schedules and compliance protocols.

We believe that the complexity around clinical device management shouldn’t stand in the way of delivering optimal care. In our Vancouver release, we launch Clinical Device Management, which empowers health systems to leverage a ready-made centralized process around installing, servicing, and maintaining of clinical devices. As a result, healthcare organizations can be prepared to deliver optimal experiences to patients and care teams, bolster security and resilience, and protect investment, all while reducing costs.

The key highlights and capabilities of Clinical Device Management available in the Vancouver release are:

• Healthcare Computerized Maintenance Management System (CMMS) Foundation
• Healthcare Computerized Maintenance Management System (CMMS) Workflows
• Compliance Dashboard

Now, let’s dive deeper to understand the product capabilities better.

Healthcare Computerized Maintenance Management System (CMMS) Foundation

With a centralized process and an HL7 FHIR data model, the Healthcare CMMS Foundation provides a single view across all devices in a hospital or at multiple sites. As a result, healthcare systems can easily elevate care team efficiency and maximize device lifespan.

CMMS Dashboard

With Healthcare CMMS Foundation, healthcare organizations can:

• Enhance device visibility and usage by managing multiple devices across locations through an HL7 FHIR data model​
• Reduce downtime and improve patient safety with a single platform for maintenance and risk assessment ​
• Elevate productivity with ready-made workspaces for maintenance teams

Healthcare Computerized Maintenance Management System (CMMS) Workflows

ServiceNow’s Clinical Device Management Workflows are purpose-built to streamline and automate critical functions around clinical device installation, servicing, and maintenance.

Clinical Device Issue Workflow

With ready-made workflows, healthcare systems can effortlessly implement centralized device management in weeks and help:

• Standardize device onboarding across setup, maintenance, and risk assessment to fast-track time-to-value​
• Streamline issue reporting and expedite corrective actions to enhance clinician experience​
• Elevate device uptime and improve regulatory compliance through Alternate Equipment Maintenance (AEM)

Compliance Dashboard ​

The Compliance Dashboard provides in-built reporting for a wide range of organizations like JCAHO (The Joint Commission on Accreditation of Healthcare Organizations), CMS (Centers for Medicare & Medicaid Services), and FDA (The United States Food and Drug Administration), among others, to mitigate risk by continuously monitoring safety and security vulnerabilities.

CMMS Compliance Dashboard

The Compliance Dashboard, which is essentially a performance analytics dashboard for clinical devices, enables health systems to:

• Ensure timely compliance and enhance device safety through built-in reporting capabilities​
• Reduce total cost of ownership and avoid penalties with automated, up-to-date maintenance
• Extend the life of devices through data-driven root cause identification and corrective actions

Clinical Device Management’s holistic approach helps improve clinician and patient satisfaction and reduces device downtime by streamlining core clinical device functions. A platform like ServiceNow also offers economies of scale so healthcare organizations can leverage their scarce biomedical engineering resources across a broader population of devices by automating manual activities, and clinicians can focus more on improving patient experiences and outcomes.