Now Create provides a wealth of resources for Implementers of ServiceNow, developed by the Leading Practices team.

The Incident Management Process Workshop has recently been refactored to put Service Operations Workspace front and center of the narrative. See the Workshop presentation at Now Create.

The workshop covers the following :-

• Process overview
• Roles and responsibilities
• Core process configuration
• Interaction with other processes
• Service level management
• Surveys
• Reporting
• Supporting features
• Next steps

For more from Now Create go to www.servicenow.com/nowcreate