How do you recommend identifying what and where the important things are to address when you come into a situation like that? Yeah, I think a lot of it comes down to, really, initially, I think, gauging the health of the platform and understanding where they’re at today. If you’ve administrated on the platform long enough, one of the first things you tend to do is look at upgrade history, “Let’s see what’s happened recently when they’ve upgraded this platform. I’ve never seen this platform before. So, what’s been going on?” And right away you can look at how many skipped items somebody has after an upgrade. And when you start seeing that number creep over a few hundred, 500 plus—and in our case, we were looking at probably around 1,500 skipped items just on the most recent upgrade— that lets you know that there’s probably a lot of customization, right? A lot of technical debt going on within the platform. And then after that, it’s really just trying to get an understanding, historically, of how the organization’s been using ServiceNow. Really, building relationships right away early on and knowing who are all the stakeholders both from an executive level and then really who owns the different areas of the platform historically. Who’s been doing, on the SMO side, for example, incident problem change? If you’re using other apps and modules, who, historically, has been the person that’s the focal point of contact when it comes to the things that have been done in that area of the ServiceNow platform? And so once you start mapping those people out, who’s who, having conversations and just sitting down with them, “What are your thoughts on ServiceNow? Has it been something that’s been good for AES? Has it been something that’s been a challenge? What have you enjoyed about it?” And then just really understanding the nuts and bolts of who’s who and what’s been going on historically within the platform itself. That lets you start mapping out the challenges, the areas that they’re probably strong in and they succeed in, and then really what has the governance looked like based on those people you’ve had those conversations with? Is it mature? Is it lacking? And you can start really, I think, getting the lay of the land and understanding what ServiceNow looks like.