The Virtual Agent conversational interface captures an automated messaging session between the virtual agent and user. Users can see a list of all the topics that the bot can help with, enter a request, request a transfer to a live agent, send and receive attachments, and receive visual and/or audio notifications.

Here's a quick start guide on Virtual Agent.

Refer to product documentation on Virtual Agent for additional details.

• Guidance on securing and facilitating conversations across department through virtual agent
• How to configure and design a multi-department, unified virtual agent experience on Employee Center

For other feature deep-dives, refer to other topics covered as part of Employee Center Academy series.

FAQ's

Refer to Virtual Agent FAQ's here.