AI Search is our cognitive search engine that provides AI-driven, consumer-grade search experience for Portal, Now Mobile, and Virtual Agent. AI Search enables organizations to deliver natural search experiences and provide better self-service across different languages — all without needing data science expertise. It offers following capabilities:

- Natural language processing

- Machine learning

- Query intent

- Actionable, genius results

Refer to product documentation on AI search for additional details.

Academy Session

• Understanding the ServiceNow’s Search capabilities
• Live demo of Employee Center Search experience (Demo starts 38:56 onwards)

For other feature deep-dives, refer to other topics covered as part of Employee Center Academy series.

FAQ's

Refer to AI Search FAQ's here.