This article provides the below link to the detailed implementation guide of Issue Auto-Resolution for HR on the ServiceNow platform:

• Issue Auto-Resolution for HR (Note: site login required for access)

The Issue Auto Resolution for HR application uses artificial intelligence (AI) to provide near real-time responses to your employee's routine inquiries. By using the Issue Auto Resolution for HR application, your employees can ask for help through the request channels. They can then receive resolutions for their requests through the response channels. The Issue Auto Resolution application also identifies the cases that are critical or sensitive and brings them to an agent's attention for timely assistance.

The key benefits of using the Issue Auto Resolution application are:

• Auto-resolutions to your employee's questions.
• Omni-channel or multichannel experience so that your employees have multiple channels to request and receive help.
• Cost savings through self-service because you don’t require as many agents to answer questions.
• Near real-time responses for your employees.
• Dashboard that your agents and managers can use to monitor the success metrics.

More Information on Issue Auto-Resolution for HR can be found here.