ITOM: Event Management || Knowledge & Troubleshooting Resources
Maik Skoddow
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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Event Management?
The ServiceNow Event Management application helps you to identify health issues across the datacenter on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. Event Management is available as a separate subscription from the rest of the ServiceNow platform.
Entry point to the official product information pages
Entry point to the official product documentation
Provides detailed guidance on the way that ServiceNow intends the process to-be, for Service Mapping.
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.
The Event Management Implementation Guide provides design and implement service-based Event Management and Monitoring solutions that meet the requirements of the business and IT support teams.
From a People, Process, Data/Analytics and Technology perspective the typical insights and risks that may be faced during an implementation along with recommended solutions and mitigation options.
Trainings & Courses
Event Management Fundamentals 🧪
Learn how to discover and model application services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.
Operational Intelligence Fundamentals
Operational Intelligence (OI) is an application that lets your IT team spot and analyze performance issues in your IT infrastructure and applications before service outages occur. It enables you to collect raw operational metrics data from monitoring sources and use machine learning intelligence to proactively identify performance issues that might cause service outages. As an add‑on application to ServiceNow Event Management, OI is a key preventive ingredient to help eliminate service outages. This course is designed for IT Operations Management personnel and others in a company who work with events and alerts and need to proactively identify performance issues that might cause service outages in the data center, and those who want to prepare for the Event Management Certified Implementation Specialist (CIS) Exam..
The alert management feature has been significantly enhanced in the London, Madrid, and New York releases, replacing alert management rules. This course explains the new capabilities, and includes examples for practical implementations.T his content is primarily targeted to Implementation specialists responsible for the setup and configuration of the Event Management application, alert management features. Also for anyone interested in automated remedial action capabilities using flows.
Articles & Blog Posts
2017 by @aleck_lin
Journey through Event Management
2019-02-01 by @vNick
Alert Correlation: Advanced Processing Example
2020-03-05 by @Ashutosh Munot1
Leverage Alert Correlation and Grouping for Noise Reduction
Videos & Podcasts
2020-05-20 by Ashutosh Munot
2020-05-24 by Ashutosh Munot
2020-05-24 by Ashutosh Munot
Alert CI Binding Using Description Field for Fetching Host Name
2020-05-28 by Ashutosh Munot
Alert CI Binding using CI identification at IIS Application Web Server Level
2020-05-28 by Ashutosh Munot
Alert CI Binding Using CI Field Mapping at Database Level
2020-06-02 by Ashutosh Munot
Alert Correlation Rules and Grouping Mechanism to Reduce Noise
2020-06-02 by Ashutosh Munot
Event Management : Event Rules
This video explain show to create event rules in ServiceNow
2020-06-07 by Ashutosh Munot
Alert Management Rule : Part One Overview
In this video I have explain hi level overview of alert management rules where we go through how to create those rules, components and sections in this rules.
2020-06-07 by Ashutosh Munot
Alert Management Rule : Part Two The Use Case's.
in this video we will see real time use cases of the alert management rules.
2020-06-28 by Ashutosh Munot
Event Field Mapping - Part One (Severity Mapping)
In this video you will see how to do use event field mapping to map severity from Additional information field using event field mapping on alert.
2021-06-26 by ServiceNow Mavericks
Event Management BootCamp
2020-06-28 by Ashutosh Munot
Event Field Mapping - Part Two (CI Binding)
This video explai
2021-11-15 by QBrainX
Different Ways to Receive Events and Process
Our webinar will aid you in understanding the Event Management process in ServiceNow ITOM.Topics Covered:1. What are the different ways we can receive events to ServiceNow?2. How to process events3. How alerts can be correlated
4. How can we remediate alerts automatically
2022-02-13 by Einar & Partners
Implementing ServiceNow Event Management - Best Practices & Guide
2022-03-05 by ServiceNow Community
2023-01-23 by ServiceNow Community
Get Started with ITOM Event Management
2023-04-01 by Purushothaman D
Introduction to Event Management
This playlist contains all videos relevant for anyone who needs basic understanding of ServiceNow Event Management.
Troubleshooting
Known Error Portal
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Selected Articles
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https://www.servicenow.com/community/itom-articles/itom-event-management-knowledge-amp-troubleshooting-resources/ta-p/2626685