We're excited to be hosting the Alabama Hybrid SNUG Meeting, on Thursday, August 3rd, 2023 at Protective Life.

This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and roundtable discussions with peers. Sessions are in development, so stay tuned!

Throughout the meeting you will have the opportunity to network your peers during breaks, lunch, and afternoon drinks. As-well as learn best practice and get updates from ServiceNow and partners.

The optional Pre-SNUG Workshop is an amazing opportunity to learn How to harness Hyperautomation & Generative AI for AI-powered Service Ops. Today’s organizations require an automation and integration platform which provides process transparency, allows intelligent automation, eliminates process efficiencies, and generates great end-user experiences. Learn how you can use Hyperautomation capabilities such as ServiceNow®'s AI/ML and analytics capabilities to uncover the most promising and interesting automation opportunities. Get yourself familiar with Automation Discovery, Predictive Intelligence Clustering and Process Optimization, and start uncovering opportunities by this data-driven approach to allow for continuous improvement and optimization in the future.

AGENDA

PRE-SNUG Optional Workshop

09:00 am Check-in and Breakfast

09:30 am How to harness Hyperautomation & Generative AI for AI-powered Service Ops with Chris Steinke

SNUG

11:30 pm Lunch and Networking12:30 pm Welcome and Introduction12:45 pm Cask Presentation01:15 pm Get more from your packaged workflows with App Engine, Frederick Acheampong, ServiceNow01:45 pm Serve the customer: Extend the value of the ServiceNow platform beyond IT, William Rowe, ServiceNow02:15 pm Break02:30 pm Self-Service Incident Resolution, Success through self service Christine Chappell, Protective Life03:00 pm New ways of working, Eliza Orchard, ServiceNow03:30 pm Closing Remarks and Wrap Up

04:00 pm Happy Hour