ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase your team’s productivity, reduce risk, and accelerate adoption.

The following courses are recommended for customers that have purchased ITSM:

ITSM Standard & Critical Applications Trainings:

Incident Management

Problem Management

• Problem Management: Next Experience (On-Demand)

Request Management

Employee Center

• Employee Center Essentials (Tokyo) (On-Demand)

Knowledge Management

Common Service Data Model

• Common Service Data Model (CSDM) Fundamentals (On-Demand)

Configuration Management Database

Service Operations Workspace

• Get Started with Service Operations Workspace Simulator (On-Demand)

Recommended ITSM Enterprise

Additional Now Platform Recommended Courses & Resources

For a full list of training courses and professional certifications, visit Now Learning.

Want to learn more about your current Learning Credits and how to manage them for training? Check out this short guide.