ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase your team’s productivity, reduce risk, and accelerate adoption.

IMPORTANT: Many of these trainings were created as early as our Paris family release. The principles covered still apply. However, some differences in current UI and feature implementation may be noticeable.

NOTE: Where some of these trainings refer to ‘Service Portal’, we recommend using our newer ‘Employee Center’ instead for enhanced employee experiences.

The following courses are recommended for customers that have purchased HRSD:

HRSD Professional Suite

HRSD & Critical Application Trainings:

Case and Knowledge Management

Beginner

Advanced

• Knowledge Management (KM) Implementation (On-Demand) (For Developers)

Employee Center

• Employee Center Essentials (On-Demand)

Enterprise Onboarding & Transitions

HRSD Professional Suite

Additional Recommended for all Employee Workflow paths:

For a full list of training courses and professional certifications, visit Now Learning.

Want to learn more about your current Learning Credits and how to manage them for training? Check out this short guide.