[ ](https://blog.glidefast.com/how-geisinger-health-plan-transformed-healthcare-it-with-servicenow)

Healthcare organizations like[ Geisinger Health Plan](https://www.geisinger.org/health-plan) face mounting challenges with outdated IT systems that hinder efficiency and collaboration. Recognizing the critical need for modernization, Geisinger embarked on a transformative journey to overhaul their [IT Service Management (ITSM) ](https://glidefast.com/solutions/servicenow-itsm)processes.