Objective

To provide leading practices and guidance around when and why to use the different notification methods within Employee Center Pro.

Content Experience Widget (CEW) – Home page banner

Guidance

Target the homepage CEW when every visitor within target audience should see/engage with the content, regardless of their visit intent.

Examples

• Time based – News & announcements​, timely & important articles​, recurring weekly, monthly, quarterly, yearly announcements​, events, perks, initiatives, etc.
• Action based – Return to work, work-at-home messaging, policy acknowledgement​, benefits enrollment​, software transitions, tax/W2 address​, hardware/phone upgrade eligibility.

Additional Content Experience Widget (CEW) – Home page

Guidance

For situational communication needs consider adding another CEW widget to the Home page below high priority content widgets.

Examples

• Situation based - New hires, parental leave, work anniversary, happy birthday

Content Experience Widget (CEW) – Topic page

Guidance

Target the Topic page CEW when the content is mostly valuable for people who have expressed interest by navigating to that topic area — Topic-specific content.

Examples

• Time based – News & announcements​, timely & important articles​, recurring weekly, monthly, quarterly, yearly announcements​, events, perks, initiatives, etc.
• Action based – Return to work, work-at-home messaging, policy acknowledgement​, benefits enrollment​, software transitions, tax / W2 address​, hardware/phone upgrade eligibility.

Time and action-based announcements are achievable through Content Publishing or Campaigns. Situation based announcements are only achievable through Campaigns.

Service Portal Announcement

Guidance

Use judiciously for high-urgency, brief, time-limited information that everyone should see.

Examples

• Emergency IT use-cases or high-urgency visibility messaging.
• Campus or corporate safety urgent messaging

Labels:

• Employee Center
• Leading Practices