ServiceNow's technology is powerful. This isn't news to anyone reading this blog post. We all know ServiceNow can be the engine to power your company's digital transformation dreams. But if you're not considering User Experience, you're not getting the most out of your ServiceNow investment. Why? Because building great workflows requires more than just great technology. It requires an understanding of the people those workflows serve; their needs, pain points, and goals.

In our Knowledge23 Lab session, Patrick Healy and I outlined a 5 step plan to encorporate UX methods and tools into your next business process transformation project. It might seem like a lot to learn at first, but the great news is this plan works for any business process. Whether you are reimagining employee onboarding, finding new efficiencies in supply chain management, or something else entirely, you can use these steps time and time again to build business processes that work for people.