Abstract

Sabadell Bank is the fourth Spanish private banking group, a network of banks, brands, subsidiaries, and affiliated companies that cover all areas of the financial business under a common denominator: professionalism and quality.

140 years for the long term. Thinking of its customers and its shareholders. Integrating people and cultures that now make Banco Sabadell group operating in 14 countries, with 18.000 employees.

Sabadell Bank significantly boosted its employees' productivity through the implementation of ServiceNow. The introduction of a cutting-edge employee service portal, seamlessly integrated with ServiceNow GenIA in Microsoft Teams and offering a unified 365 vision, has revolutionized the way employees interact with Operational Departments and IT departments within the organization. Now, employees can effortlessly submit all kinds of requests, streamlining workflows and enhancing overall efficiency.