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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

What is the Sidebar?

Sidebar is a real-time messaging application that connects coworkers so that they can quickly and privately collaborate, exchange information, and transfer knowledge. With Sidebar, service delivery teams can increase their productivity and efficiency, resolve issues faster, and reduce customer escalations. And by improving agent experiences through increased collaboration, organizations are better equipped to deliver great customer and employee experiences and desired outcomes. Sidebar is available with any ServiceNow Standard entitlement starting in the Tokyo release.

Data Sheet

Summarized overview in one PDF file.

Product Documentation

Entry point to the official product documentation.

Sidebar FAQs

Trainings & Courses

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Articles & Blog Posts

2022-07-13 by ServiceNow Support

Moving from Connect Chat to Sidebar

As the way of working has evolved, so has our product strategy. We're moving away from Connect Chat and investing in Sidebar, the new record-based collaboration feature on Next Experience.

2023-02-12 by SAPPHIRENOW

Collaboration in Next Experience (Sidebar) - Part 1

This is the first article of a short run regarding the Next Experience collaboration tool, Sidebar, and my experience with investigating, implementing, and extending the application and related feature sets.

2023-02-24 by SAPPHIRENOW

Collaboration in Next Experience (Sidebar) - Part 2

In this article, I’ll discuss the accessible scripted components of the Sidebar application, and then showcase a method of generating a Sidebar conversation programmatically and some reasons why.

Videos & Podcasts

2022-09-08, by ServiceNow Community

What's New for ServiceNow Conversational Interfaces in Tokyo

Learn about the latest features for Conversational Interfaces in the ServiceNow Tokyo release. We cover Virtual Agent, Agent Chat, and Advanced Work Assignment. We also show off demos for new features like Sidebar, a new collaborative chat tool, and Interactive Voice Response (IVR).

2022-09-22 by ServiceNow Community

ServiceNow Tokyo release: Introducing Sidebar

Sidebar is a real-time messaging application that connects coworkers so that they can quickly and privately collaborate, exchange information, and transfer knowledge. With Sidebar, service delivery teams can increase their productivity and efficiency, resolve issues faster, and reduce customer escalations. In this video, Samyuktha Reddy shows off a demo of this new Tokyo release feature.

2022-09-30 by ServiceNow Community

New in Tokyo - Sidebar

2022-12-02 by ServiceNow Community

Enable real-time collaboration with Sidebar

Learn how to use the new agent-to-agent chat tool Sidebar to enhance collaboration within the service desk.

2023-03-20 by ServiceNow Community

Getting started with Sidebar

Provides an overview of the Sidebar messaging application in ServiceNow workspaces, with an example from the Customer Service Management application.

2023-03-24 by ServiceNow Community

What's New in the Utah release for Conversational Interfaces

Join Victor Chen, Samyuktha Reddy, and Eliza Orchard as we explore the new Utah release for Conversational Interfaces. See demos of features for Virtual Agent, Agent Chat, Sidebar, and more.

2023-04-06 by ServiceNow Community

Enable Sidebar users to Collaborate with Teams users

Join Samyuktha Reddy as she shares how to enable Sidebar users to collaborate with Team users with Sidebar Teams integration.

Troubleshooting

Known Error Portal