As a ServiceNow Platform Health expert, I’m thrilled to share the latest features in the ServiceNow Impact November release. This update empowers organizations to take proactive control of their platform health and ensures optimal performance with a suite of enhancements that streamline processes, reduce manual effort, and improve decision-making. Here’s a breakdown of what’s new and how it benefits you:

Health Assessment Dashboard: Automate at Scale

Take the guesswork out of managing platform health with the enhanced Health Assessment Dashboard.

• What’s New: Advanced tools to manage and prioritize findings, automate technical debt analysis, estimate resolution timelines, and gauge the cost of inaction.
• Customer Benefits: Reduce manual effort and ensure your platform aligns with best practices. Gain actionable insights, download reports, export findings, and access tailored guidance to improve reliability and performance. This feature is a game-changer for customers aiming to scale operations efficiently and sustainably.

Instance Observer: Schedule Reports

Say goodbye to the hassle of manual report generation and sharing.

• What’s New: Schedule and share platform health reports at your preferred intervals—daily, weekly, or monthly. Seamlessly distribute them via email to your team.
• Customer Benefits: Streamline collaboration with searchable and shareable reports. This feature keeps everyone aligned, providing clear insights to maintain platform health while saving time.

Instance Observer: Forecasting and Entitlements – Database Growth

Stay ahead of your growing data needs.

• What’s New: Enhanced forecasting tools to predict database growth and plan for capacity upgrades with precision.
• Customer Benefits: Align your database infrastructure with your business needs, ensuring seamless scaling. By proactively planning for growth, you can avoid performance bottlenecks and make informed decisions to support your evolving business.

Instance Observer: Alert Notifications Overhaul

Don’t let issues catch you off guard.

• What’s New: Improved alert notifications with clear updates, relevant metadata, and actionable information.
• Customer Benefits: Enable your team to resolve issues independently, reducing reliance on external support. This proactive approach minimizes disruptions and ensures faster resolution times.

Instance Observer: Role-Based Access Control

Enhance your security posture with precision access management.

• What’s New: Role-specific permissions for employees based on their responsibilities.
• Customer Benefits: Safeguard sensitive data from unauthorized access while streamlining access to tools and information needed for productivity. This feature not only improves security but also simplifies access management across the organization.

HealthScan Definitions Updates

Stay current with best practices and coding standards.

• What’s New: Updates to HealthScan definitions, including deprecations and enhancements to reduce false positives and improve performance.
• Customer Benefits: Optimize your code quality and align with the latest coding standards effortlessly. These updates reduce noise in your scans, ensuring you focus on what truly matters.

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Why This Matters for You

The November release is designed to simplify platform management and empower teams with self-service tools, actionable insights, and proactive capabilities. Whether you’re a developer, platform owner, or IT leader, these features enhance your ability to deliver reliable, high-performing, and secure platforms.

Ready to take the next step? Explore these new capabilities in your instance and unlock the full potential of ServiceNow Impact!