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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

What is Automation Discovery?

ServiceNow Automation Discovery helps you identify automation opportunities for your workflows. Use the discovery reports to implement or improve automation solutions like Virtual Agent (VA), and Agent assist.

With the app, you can run discovery reports that analyze a specified dataset of records against a pre-built taxonomy. The model identifies over 180 possible opportunities for automation from your records. Think of the opportunities as intents that the system can respond to your users' queries automatically.

The report groups records by the predicted opportunity for automation. For uncategorized records, the report groups the records together in related clusters.

For applications such as Virtual Agent, Automation Discovery helps you implement automation opportunities that can lead to deflections and faster incident resolutions.

Product Information

Entry point to the official product information pages

Product Documentation

Entry point to the official product documentation

Trainings & Courses

n/a

Articles & Blog Posts

2021-04-26, by @Lener Pacania1

Introducing Automation Discovery, find ITSM automation opportunities in your data fast! (Part 1)

In this part we’ll review how Automation Discovery can help you find automation opportunities in your data fast.

2021-04-30, by @Lener Pacania1

Introducing Automation Discovery, find ITSM automation opportunities in your data fast! (Part 2)

In this article I’ll walk you through the installation and creation of your first Automation Discovery report.

Videos &

Podcasts

2021-08-05 by Mitch in the Cloud

How2Do: Automation Discovery

Watch this video for an overview of Automation Discovery - a ServiceNow app that helps you find automation opportunities to streamline your business.

2022-18-04 by ServiceNow Community

Automation Discovery with in-platform process mining

In this installment of the Process Optimization Academy our special guest Manjeet Singh covers Automation Discovery both from an automated solution perspective that is available within the Process Optimization Analyst Workbench, but he also covers different techniques to help uncover automation opportunities in the visualized process map.

Troubleshooting

Known Error Portal