Modern Change Academy

Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Modern Change Academy sessions are scheduled tentatively for every fourth Thursday of the month at 8:00 am PT. By registering one time for the series, you’ll receive automatic notifications for all upcoming sessions.

Upcoming sessions:

November 25th, 2024 – CSDM for Change Management
Many customers today are not leveraging CIs and Services in the Change process, and when they do the CMDB data is often missing or incomplete. This affects their ability to accurately assess the impact and risk of changes and proactively suppress incidents and events when a change is made.
Join this session for a deep dive into CSDM for Change Management. ServiceNow product experts will share their perspective on how to leverage the CMDB to effectively map your technical, application, and business services in order to achieve your desired change outcomes.

Recordings of past events:

Session Topic	Description
Understanding CSDM in the context of Digital Product Release	Join us for a deep dive into the relationship between CSDM and Digital Product Release (DPR). Coming out of this session we hope that you'll feel confident in adopting DPR, in the context of where you are with your CMDB, and understand how, once implemented, DPR can help facilitate proper adoption of CSDM.
Shift Compliance Left: Integrating DPR policies with IRM	Policies in the product release process ensure that products are developed, tested, and deployed in a manner that aligns with governance control objectives, such as maintaining data security, compliance, and risk management. By incorporating approval workflows, documentation requirements, and audit trails, these policies help ensure accountability and transparency. This session will show how this alignment enables organizations to meet regulatory standards and mitigate risks while delivering products efficiently and securely.
Modernize Your Change Management: expert guidance on how to get started	Join us for this webinar where ServiceNow product experts will share our modern vision for change management and our perspective on how you can get there. Topics include: · Modern Change solution overview · Key capability overviews & demos · Modern Change maturity journey