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Quick Guide to Enabling Genius Results

Import · Mar 16, 2023 · article

Genius Results are a great way to direct users to do something. The full description of Genius Results and the configuration options available can be found here.

But, if you're in a hurry and want to enable Genius Results in your profile, simply do the following:

  • Navigate to AI Search > Search Query Settings > Genius Results
  • For the Catalog Item record, make sure 'Active=true' and Trigger condition=always
  • For the Q&A record, make sure 'Active=true'
  • Navigate to AI Search > Search Experience > Search Profiles
  • Select your profile
  • In the related list, for "Genius Results", click the Link Existing button and select Catalog Item, add an order, and click Submit
  • Do this again if you are interested in the Q&A Genius Results

NOTE: the order you provide here will be the order of preference if both a Catalog Item and Q&A Genius Result are returned for your query.

  • Then publish the profile. Screen Shot 2023-03-16 at 2.25.51 PM.png

To test this, you can use either the portal associated with this profile or Search Preview. Catalog Item Genius Results will return if something close to the 'name' of the Catalog Item is entered in the search box.

This has been the quick guide for enabling Genius Results.

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https://www.servicenow.com/community/ai-intelligence-articles/quick-guide-to-enabling-genius-results/ta-p/2508566