Hi All,

From the CIWF Product Success and CSM Product Management teams (Kimlan Do - SME), new white paper

now available!

Audience: Customers/Partners/Implenters

Leading Practices for Call Center Voice Integrations

Blurb: The purpose of this reference guide is to provide ServiceNow partners and implementers with design best practices for integrating voice with the ServiceNow Configurable Workspace. In addition, third-party companies who provide Computer Telephony Integration (CTI) applications can use this document to understand the best practices around integrating their products with the ServiceNow agent experience.

Your feedback is appreciated! -Erik

Labels:

• Customer Service Management