I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.

If you miss any content, please leave it as a comment and I will add it to this article.

My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

What is the Now Support Portal?

Always here. Always ready. The Now Support portal (formerly known as HI portal) is your launchpad to access self-help content, get technical support, and manage your ServiceNow instances. Whether you are in the office, working from home, or on the go, Now Support has you covered. New Now Support administrators should take this course to ensure that they are equipped to manage their company's instance on support.servicenow.com.

Now Support release notes

Introduction of the latest changes of the Now Support Portal.

Trainings & Courses

Now Support Administrator

Complete the Now Support Administrator course to maximize your support experience and learn how to better manage your instance(s) on support.servicenow.com.

Articles & Blog Posts

by ServiceNow Support

What is the Now Support portal

Introduction to the Now Support Portal and overview of its key features.

by ServiceNow Support

Tips for getting started with Now Support

These onboarding tasks will help you get started as a Now Support Administrator, so you can get the most out of Now Support.

by ServiceNow Support

Roles and Responsibilities of Customer Administrators on Now Support

Customer Administrators are Now Support users with the customer_admin role. They create and manage users on Now Support and that article explains how it works.

by ServiceNow Support

Now Support Maintenance Center: How to access and manage communications

The Maintenance Center is a dedicated place for you to view, track, and engage with your maintenance communications on the Now Support portal homepage. Previously only available in email, all of your maintenance communications will be accessible from a single location.

by ServiceNow Support

Instance Backup and Recovery

The Maintenance Center is a dedicated place for you to view, track, and engage with your maintenance

by ServiceNow Support

Introducing Now Support User Management

In late March ServiceNow is launching a new experience for customer and partner administrators to manage their users in Now Support. This new user management tool will unify the user creation experience across Now Learning, Support and Impact, and make it easier and faster to create and manage users.

Videos &

Podcasts

2020-06-11 by ServiceNow Support

Getting Started with the Now Support Mobile Application

Overview of the Now Support mobile app, which provides access to after-sales support from ServiceNow. The mobile app gives you the freedom to fulfill self-service requests, view knowledge articles, move cases forward, and get help from our Now Virtual Agent—all from the palm of your hand.

2020-10-02, by ServiceNow Support

How to schedule and manage instance upgrades on Now Support

Stay current by upgrading your instance to the latest ServiceNow release. This video covers the benefits of upgrading, managing an upgrade using the Instances Dashboard, rescheduling an upgrade, and staying updated with notifications.

2021-06-08 by ServiceNow Community

Managing and planning upgrades on the Now Support Portal

Join upgrade experts from Now Platform to share best practices on planning, scheduling and managing upgrades on the Now Support Portal. Learn how programs such as Early Release and Upgrade Assist can help you streamline upgrades and get ahead of the pack. We will show you the experience live in Now Support, provide best practices, and take your questions during this session!

2021-06-08 by ServiceNow Community

Now Support, Reimagined: Customizations to create a next-generation support portal

ServiceNow recently launched a reimagined Now Support portal that’s seamless, connected, personalized, and built with our customers’ feedback in mind. In this webinar, we’ll provide a look under the hood and show you how we leveraged the Now Platform to reimage our support portal. We’ll also explore how we designed, planned, and tested to deliver a portal that works for you!

2023-06-28 by ServiceNow Community

NowSupport and what it can do for you

Join us to learn how to setup you organization to log support cases and receive important email notifications about your instances. We’ll also explain the support model, SLAs, and all means for resolving issues including our extensive knowledge base with FAQ and known errors. And, we’ll introduce you to the service catalog where you can request and schedule upgrades.

Troubleshooting

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